21st Century Online Tools for Growing your Dispute Resolution Practice - ADRhub - Creighton NCR2024-03-29T08:28:55Zhttp://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra?commentId=4905899%3AComment%3A43800&feed=yes&xn_auth=noThanks for moderating this di…tag:www.adrhub.com,2012-11-03:4905899:Comment:442962012-11-03T01:26:31.915ZJason Dykstrahttp://www.adrhub.com/profile/JasonDykstra
<p>Thanks for moderating this discussion Jeff, some great insights shared by people! And that pic is awesome! </p>
<p></p>
<p>Jason<br></br> <br></br> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra?id=4905899%3ATopic%3A42438&page=2#4905899Comment44284"><div><div class="xg_user_generated"><p>I'll like to put a wrap on this discussion for today - but not forever - this discussion will stay open…</p>
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<p>Thanks for moderating this discussion Jeff, some great insights shared by people! And that pic is awesome! </p>
<p></p>
<p>Jason<br/> <br/> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra?id=4905899%3ATopic%3A42438&page=2#4905899Comment44284"><div><div class="xg_user_generated"><p>I'll like to put a wrap on this discussion for today - but not forever - this discussion will stay open and I'll stay involved with it.</p>
<p>I'd like to encourage us to continue to think about our well-developed conflict management and dispute resolution skills and <strong>using those skills as we deploy online tools to grow our practices</strong>. We have significant skills in developing relationships which should serve us well as we look to establish relationships with people who may become clients and referrers.</p>
<p>I don't know all about how it will be and how we will do it, yet I remain optimistic that the online technologies available to us can be used in service of authentic human interaction and relationship.</p>
<p>The core of connecting, online or in-person, is <em><strong>authenticity</strong></em>: of being real and having integrity in our communication. </p>
<p>Here's an example of not being authentic, which I mention mainly because I just love this pic:</p>
<p><strong>Don't robo-post. We can tell. And it's creepy.</strong></p>
<p><strong><a href="http://storage.ning.com/topology/rest/1.0/file/get/2504459883?profile=original" target="_self"><img width="275" src="http://storage.ning.com/topology/rest/1.0/file/get/2504459883?profile=RESIZE_320x320" width="275" class="align-full"/></a></strong></p>
<div><span>photo credit: </span><a rel="nofollow" href="http://www.flickr.com/photos/ricardo_ferreira/2474660512/">Ric e Ette</a><span> via </span><a rel="nofollow" href="http://photopin.com/">photopin</a><span> </span><a rel="nofollow" href="http://creativecommons.org/licenses/by-nc-sa/2.0/">cc</a></div>
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</blockquote> I'll like to put a wrap on th…tag:www.adrhub.com,2012-11-02:4905899:Comment:442842012-11-02T22:20:32.322ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p>I'll like to put a wrap on this discussion for today - but not forever - this discussion will stay open and I'll stay involved with it.</p>
<p>I'd like to encourage us to continue to think about our well-developed conflict management and dispute resolution skills and <strong>using those skills as we deploy online tools to grow our practices</strong>. We have significant skills in developing relationships which should serve us well as we look to establish relationships with people who may…</p>
<p>I'll like to put a wrap on this discussion for today - but not forever - this discussion will stay open and I'll stay involved with it.</p>
<p>I'd like to encourage us to continue to think about our well-developed conflict management and dispute resolution skills and <strong>using those skills as we deploy online tools to grow our practices</strong>. We have significant skills in developing relationships which should serve us well as we look to establish relationships with people who may become clients and referrers.</p>
<p>I don't know all about how it will be and how we will do it, yet I remain optimistic that the online technologies available to us can be used in service of authentic human interaction and relationship.</p>
<p>The core of connecting, online or in-person, is <em><strong>authenticity</strong></em>: of being real and having integrity in our communication. </p>
<p>Here's an example of not being authentic, which I mention mainly because I just love this pic:</p>
<p><strong>Don't robo-post. We can tell. And it's creepy.</strong></p>
<p><strong><a href="http://storage.ning.com/topology/rest/1.0/file/get/2504459883?profile=original" target="_self"><img width="275" src="http://storage.ning.com/topology/rest/1.0/file/get/2504459883?profile=RESIZE_320x320" width="275" class="align-full"/></a></strong></p>
<div><span>photo credit: </span><a rel="nofollow" href="http://www.flickr.com/photos/ricardo_ferreira/2474660512/">Ric e Ette</a><span> via </span><a rel="nofollow" href="http://photopin.com/">photopin</a><span> </span><a rel="nofollow" href="http://creativecommons.org/licenses/by-nc-sa/2.0/">cc</a></div> I took the opportunity (final…tag:www.adrhub.com,2012-11-02:4905899:Comment:444202012-11-02T19:40:20.139ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p><a href="http://www.adrhub.com/forum/topics/adrhub-webinar-april-12-using-the-internet-to-build-your-practice" target="_blank"><img class="align-right" src="http://storage.ning.com/topology/rest/1.0/file/get/2504460401?profile=RESIZE_320x320" width="200"></img></a> I took the opportunity (finally!) to watch the archive of Jason Dykstra's webinar <a href="http://www.adrhub.com/forum/topics/adrhub-webinar-april-12-using-the-internet-to-build-your-practice" rel="nofollow" target="_blank">Using the Internet to Build Your Practice</a>. In it he posits the same question posed here. I could rephrase it this…</p>
<p><a href="http://www.adrhub.com/forum/topics/adrhub-webinar-april-12-using-the-internet-to-build-your-practice" target="_blank"><img width="200" src="http://storage.ning.com/topology/rest/1.0/file/get/2504460401?profile=RESIZE_320x320" width="200" class="align-right"/></a>I took the opportunity (finally!) to watch the archive of Jason Dykstra's webinar <a rel="nofollow" href="http://www.adrhub.com/forum/topics/adrhub-webinar-april-12-using-the-internet-to-build-your-practice" target="_blank">Using the Internet to Build Your Practice</a>. In it he posits the same question posed here. I could rephrase it this way: </p>
<p><strong>What are the skills we use in dispute resolution that we can use to connect with prospective clients online?</strong></p>
<p>Jason offered some suggested answers and riffing on that added a few of my own:</p>
<ul>
<li>Listening, really listening, actively</li>
<li>Restating: so others can hear; sharing information</li>
<li>Reflecting: observation from a more objective and less-interested viewpoint</li>
<li>Reframing: providing a new angle on an old issue; a useful insight from a different perspective</li>
<li>Curious questions</li>
<li>Withholding judgment: letting others have their say; allowing and encouraging differing opinions and ideas</li>
<li>Focus on interests: yours, mine, theirs; what's important to you?</li>
<li>Managing the dynamic: what's the interaction? Is it going where the participants want it to go? How can you help them get there?</li>
<li>Giving voice to the isolates: bringing out the quieter voice; the less obvious perspective</li>
</ul>
<p>How do these skills translate to interacting with people online who may (or may not) choose at some point to retain you for your dispute resolution services?</p> This is a great topic to disc…tag:www.adrhub.com,2012-11-01:4905899:Comment:441372012-11-01T23:43:54.327ZAdam Baldarellihttp://www.adrhub.com/profile/AdamBaldarelli
<p>This is a great topic to discuss. As a business student, a great deal of my studies focus on comparing social and traditional media. An important dynamic to investigate is how professionals can utilize different social media tools to best meet their business needs. One of the nice benefits of social media involves the ability to reach both large and niche audiences. With this, credibility is very important as professionals attempt to spread awareness of their firm as well as establish…</p>
<p>This is a great topic to discuss. As a business student, a great deal of my studies focus on comparing social and traditional media. An important dynamic to investigate is how professionals can utilize different social media tools to best meet their business needs. One of the nice benefits of social media involves the ability to reach both large and niche audiences. With this, credibility is very important as professionals attempt to spread awareness of their firm as well as establish influence with continuous quality in their messages. For example, Facebook is a strong way to expose people to a "brand," allow professionals to seek comments and feedback from customers or users, and serve as a way for engaging people and answering questions. On the other hand, Twitter works as a very successful way to track customer communication through trends or other monitoring programs. Furthermore, YouTube can be a powerful way to allow dispute resolution professionals to explain complex ideas or emotions that text cannot. Different social networks offer varying strengths; it's up to each business to decide how their individual needs can best be met. </p>
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<p>Adam<br/> <br/> <cite>Jeff Bean said: </cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra#4905899Comment43734"><div><div class="xg_user_generated"><p><strong>What are the online tools available for dispute resolution professionals?</strong></p>
<p>Before we get to the issue raised for me in Larry's comment - about how we spend our time - and before getting further into Jason's ideas of how we use online tools, let's identify some of the tools we use. Do you use any of these? Any others?</p>
<ul>
<li>Website/blog</li>
<li>LinkedIn</li>
<li>Twitter</li>
<li>Facebook</li>
<li>Google+</li>
<li>Directories: Avvo (for lawyers); mediate.com</li>
</ul>
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</blockquote> Let's rephrase the last quest…tag:www.adrhub.com,2012-11-01:4905899:Comment:441072012-11-01T17:03:03.502ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p>Let's rephrase the last question this way:</p>
<p><strong>How do you engage with prospective clients online?</strong></p>
<p>We also have an <em>engagement</em> <em>issue</em> in mediation. One person (the initiating party) comes to us and would like to mediate with us. Often the other person (the responding party) may be reticent to engage, or even to respond.</p>
<p>Are the same tools we use <em>to engage</em> there helpful to us here? What do we do to provide a responding party the…</p>
<p>Let's rephrase the last question this way:</p>
<p><strong>How do you engage with prospective clients online?</strong></p>
<p>We also have an <em>engagement</em> <em>issue</em> in mediation. One person (the initiating party) comes to us and would like to mediate with us. Often the other person (the responding party) may be reticent to engage, or even to respond.</p>
<p>Are the same tools we use <em>to engage</em> there helpful to us here? What do we do to provide a responding party the opportunity to <em>engage</em>? What can we do online to provide an opportunity for our prospective clients engage with us online?</p> ¡graciastag:www.adrhub.com,2012-11-01:4905899:Comment:438002012-11-01T16:53:13.758ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p>¡gracias</p>
<p>¡gracias</p> Hi Jeff!!! we posted you disc…tag:www.adrhub.com,2012-11-01:4905899:Comment:439592012-11-01T14:11:13.952ZAlberto Elisavetskyhttp://www.adrhub.com/profile/AlbertoElisavetsky
<p>Hi Jeff!!! we posted you discussion in spanish cyberweek chapter all the best Alberto</p>
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<div class="tb"><h1>Herramientas del Siglo 21 en línea para el crecimiento en su Práctica de Resolución de Conflictos</h1>
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<li><a class="nolink">Publicado por </a><a href="http://odrlatinoamerica.ning.com/profile/AlbertoElisavetsky">ODR-ELISAVETSKY</a><a class="nolink"> el noviembre 1, 2012 a las 11:07am en …</a></li>
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<p>Hi Jeff!!! we posted you discussion in spanish cyberweek chapter all the best Alberto</p>
<p></p>
<div class="tb"><h1>Herramientas del Siglo 21 en línea para el crecimiento en su Práctica de Resolución de Conflictos</h1>
<ul class="navigation byline">
<li><a class="nolink">Publicado por </a><a href="http://odrlatinoamerica.ning.com/profile/AlbertoElisavetsky">ODR-ELISAVETSKY</a><a class="nolink"> el noviembre 1, 2012 a las 11:07am en </a><a href="http://odrlatinoamerica.ning.com/forum/categories/foros-de-debates-cyberweek-2012-esp/listForCategory">FOROS DE DEBATES CYBERWEEK 2012 (esp)</a><a class="nolink"> </a></li>
<li><a class="xg_sprite xg_sprite-view" href="http://odrlatinoamerica.ning.com/forum/topic/listForContributor?user=31a0zc2ztq3km">Ver discusiones</a></li>
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<div class="xg_module_body"><div class="discussion"><div class="description"><div class="xg_user_generated"><div>De la Cyberweek en ingles, traducido por Alex Daelli</div>
<div>Como profesionales de la resolución de conflictos, ayudamos a nuestros clientes para crear, reestructurar, modificar o incluso servir a sus relaciones. Podemos usar las mismas habilidades que utilizamos para ayudar a nuestros clientes para construir nuestras propias bases prácticas.Con entornos llenos de redes sociales que nos ofrecen esablecer nuestros propios contenidos y nuestra presencia en la web, tenemos nuevas herramientas para aprovechar nuestras habilidades para construir esas relaciones. Podemos usarlos para establecer nuestra presencia en la web, desarrollar nuestra reputación personal y hacer crecer nuestra marca profesional. Podemos utilizar estos entornos en línea para formar las relaciones auténticas que harán crecer nuestras prácticas.</div>
<div>En esta discusión vamos a identificar opciones para la construcción de una presencia en la web que se podrá utilizar para desarrollar su negocio. Vamos a compartir estrategias para la creación de las interacciones que resultan en relaciones reales, referencias y clientes</div>
<div>Estas son algunas de las preguntas que vamos a explorar:<br/><br/> ¿Cuál es mi presencia en la web? ¿Cuál es mi reputación online?<br/> ¿Cuáles son las herramientas disponibles en línea para los profesionales en resolución de controversias?<br/> ¿Cómo encontrar y elegir las herramientas que vamos a tener con la capacidad de usar y trabajar para nosotros?<br/> ¿Qué estrategias existen para su uso que son eficaces?<br/> ¿Cómo podemos manejar nuestro tiempo entre todas las opciones?<br/> ¿Cómo podemos permanecer en la cima del campo siempre cambiante, de oportunidades en línea?<br/> ¿Cómo podemos utilizar estas tecnologías para crear una interacción humana auténtica?</div>
<div><a href="http://odrlatinoamerica.ning.com/forum/topic/show?id=2552211%3ATopic%3A76676">http://odrlatinoamerica.ning.com/forum/topic/show?id=2552211%3ATopi...</a></div>
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</div> Bill, that's just it. Authent…tag:www.adrhub.com,2012-11-01:4905899:Comment:438782012-11-01T02:36:17.425ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p>Bill, that's just it. Authentic interaction comes in community, and people join and stay active when there's something there for them. In the case of the Facebook page I mentioned, there was an intention that the professionals would create content attracting and relevant to the public, but other professionals that hadn't fully-understood the intention turned it back into a group of professionals "talking amongst themselves."</p>
<p>I think we already have plenty of places for ADR…</p>
<p>Bill, that's just it. Authentic interaction comes in community, and people join and stay active when there's something there for them. In the case of the Facebook page I mentioned, there was an intention that the professionals would create content attracting and relevant to the public, but other professionals that hadn't fully-understood the intention turned it back into a group of professionals "talking amongst themselves."</p>
<p>I think we already have plenty of places for ADR professionals to talk to each other. I'm in more ADR-related LinkedIn Groups than I can count.</p>
<p>It may be that the hope of an ADR-related vertical community that connects people with disputes with the professionals who can help them is a lot to ask for. Though I think it can be done. I'm building one now - we'll see if it works.</p>
<p>Yet maybe a specialized ADR-related vertical isn't necessary. <a rel="nofollow" href="http://www.adrhub.com/profile/JasonDykstra" target="_blank">Jason Dykstra</a> here yesterday in the #ADRHubChat tantalizingly said he has had good success interacting with potential clients online. So c'mon, Jason, spill it! <strong>What online tools do you use, and how do you use them, to create that authentic interaction - the "handshake" - that grows your practice?</strong> </p>
<p><br/> <cite>Bill Warters said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra?commentId=4905899%3AComment%3A44030&xg_source=msg_com_forum#4905899Comment44030"><div><div class="xg_user_generated"><p>Hi Jeff. </p>
<p>The question of audience does seem key. Your example of the professionals taking over a space meant for the public made me think that perhaps an online space that is alive has to have some glue that holds it together. If a site is mainly a "brochure" for the public, I doubt that it has the compelling pull that would make people come back time and again. On the other hand, if it is a place where you can chat with people doing the same kind of work you do, maybe it starts to create some community and density of information that brings the folks who like to talk shop coming back. Creating a community that has energy, rather than building an ad or product explanation, seems like a taller order of business and skill, yes?</p>
<p><br/> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra#4905899Comment43849"><div><div class="xg_user_generated"><p><strong>What strategies are there for using online tools that are effective?</strong></p>
<p>In different media you may have different audiences. If so, you'll want to tailor your message to them. If you know your audience in each medium, you can be aware of your reputation and hopefully, even why people follow/friend/link to you.</p>
<p>This is why you hear social media gurus suggest unlinking your status updates among them. If you're sending out the same message on all channels, it may not be resonating with the audiences of these different media.</p>
<p>Of the media I listed above, there's a significant difference between the general social media platforms (like Facebook, Twitter, Google+ and even LinkedIn) and the specific or vertical/niche social networking community platforms. I'm thinking of the networks professional associations may use. Some, like ADRHub, were designed to be learning communities of professionals. The problem is when these verticals were designed to connect professionals with the public, but they don't provide relevant content for anyone but the professionals. They start as "professional clubs" and don't move beyond that. </p>
<p>An even worse situation is when I've seen a professional association create a social media platform - a Facebook organization page - that was specifically designed to provide useful, relevant content to the public. The association's professionals came in and turned it back into a professional club!</p>
<p>It seems easy to lose focus on the intention of the message and the content in these channels. Who is your audience? What's relevant to them? Are you trying to connect and interact with potential clients?</p>
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</blockquote> I use LinkedIn (mainly in the…tag:www.adrhub.com,2012-11-01:4905899:Comment:437722012-11-01T01:34:49.516ZJason Dykstrahttp://www.adrhub.com/profile/JasonDykstra
<p>I use LinkedIn (mainly in the groups), Facebook, blog (2 of them actually!), but my biggest use (read: addiction) is through this little site named twitter. I'm on Google+ but I mainly just post my blogs there...so I'm not really using it very effectively.</p>
<p>I'd be really interested to hear where people are spending their time online and what kind of benefits they are seeing from being there!</p>
<p></p>
<p>Jason</p>
<p> <br></br> <br></br> <cite>Jeff Bean said:…</cite></p>
<p>I use LinkedIn (mainly in the groups), Facebook, blog (2 of them actually!), but my biggest use (read: addiction) is through this little site named twitter. I'm on Google+ but I mainly just post my blogs there...so I'm not really using it very effectively.</p>
<p>I'd be really interested to hear where people are spending their time online and what kind of benefits they are seeing from being there!</p>
<p></p>
<p>Jason</p>
<p> <br/> <br/> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra#4905899Comment43734"><div><div class="xg_user_generated"><p><strong>What are the online tools available for dispute resolution professionals?</strong></p>
<p>Before we get to the issue raised for me in Larry's comment - about how we spend our time - and before getting further into Jason's ideas of how we use online tools, let's identify some of the tools we use. Do you use any of these? Any others?</p>
<ul>
<li>Website/blog</li>
<li>LinkedIn</li>
<li>Twitter</li>
<li>Facebook</li>
<li>Google+</li>
<li>Directories: Avvo (for lawyers); mediate.com</li>
</ul>
</div>
</div>
</blockquote> Hi Jeff.
The question of aud…tag:www.adrhub.com,2012-11-01:4905899:Comment:440302012-11-01T01:27:35.772ZBill Wartershttp://www.adrhub.com/profile/BillWarters
<p>Hi Jeff. </p>
<p>The question of audience does seem key. Your example of the professionals taking over a space meant for the public made me think that perhaps an online space that is alive has to have some glue that holds it together. If a site is mainly a "brochure" for the public, I doubt that it has the compelling pull that would make people come back time and again. On the other hand, if it is a place where you can chat with people doing the same kind of work you do, maybe it starts to…</p>
<p>Hi Jeff. </p>
<p>The question of audience does seem key. Your example of the professionals taking over a space meant for the public made me think that perhaps an online space that is alive has to have some glue that holds it together. If a site is mainly a "brochure" for the public, I doubt that it has the compelling pull that would make people come back time and again. On the other hand, if it is a place where you can chat with people doing the same kind of work you do, maybe it starts to create some community and density of information that brings the folks who like to talk shop coming back. Creating a community that has energy, rather than building an ad or product explanation, seems like a taller order of business and skill, yes?</p>
<p><br/> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/21st-century-online-tools-for-growing-your-dispute-resolution-pra#4905899Comment43849"><div><div class="xg_user_generated"><p><strong>What strategies are there for using online tools that are effective?</strong></p>
<p>In different media you may have different audiences. If so, you'll want to tailor your message to them. If you know your audience in each medium, you can be aware of your reputation and hopefully, even why people follow/friend/link to you.</p>
<p>This is why you hear social media gurus suggest unlinking your status updates among them. If you're sending out the same message on all channels, it may not be resonating with the audiences of these different media.</p>
<p>Of the media I listed above, there's a significant difference between the general social media platforms (like Facebook, Twitter, Google+ and even LinkedIn) and the specific or vertical/niche social networking community platforms. I'm thinking of the networks professional associations may use. Some, like ADRHub, were designed to be learning communities of professionals. The problem is when these verticals were designed to connect professionals with the public, but they don't provide relevant content for anyone but the professionals. They start as "professional clubs" and don't move beyond that. </p>
<p>An even worse situation is when I've seen a professional association create a social media platform - a Facebook organization page - that was specifically designed to provide useful, relevant content to the public. The association's professionals came in and turned it back into a professional club!</p>
<p>It seems easy to lose focus on the intention of the message and the content in these channels. Who is your audience? What's relevant to them? Are you trying to connect and interact with potential clients?</p>
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