Discussion Forum - Mediator Maneuvers: Flexible Skills to Handle Challenging Moments in an Online Platform - ADRhub - Creighton NCR2024-03-29T11:24:11Zhttp://www.adrhub.com/forum/topics/discussion-forum-mediator-maneuvers-flexible-skills-to-handle-cha?commentId=4905899%3AComment%3A75492&feed=yes&xn_auth=noNow that would be interesting…tag:www.adrhub.com,2016-11-04:4905899:Comment:755942016-11-04T14:18:15.039ZPatricia M Porterhttp://www.adrhub.com/profile/PatriciaMPorter
<p>Now that would be interesting to not only test levels of trust, connection, genuineness, and other mediator qualities.</p>
<p>Now that would be interesting to not only test levels of trust, connection, genuineness, and other mediator qualities.</p> This is great information Noa…tag:www.adrhub.com,2016-11-04:4905899:Comment:755912016-11-04T14:16:36.849ZPatricia M Porterhttp://www.adrhub.com/profile/PatriciaMPorter
<p>This is great information Noam. Until I get such technology on my next laptop, I find that sitting closer to the camera helps with identifying facial expressions. When facilitating dialogues with multiple parties, I find that having them sit closer than further back from the camera is helpful to make the emotional connection and to read the facial expressions.</p>
<p>This is great information Noam. Until I get such technology on my next laptop, I find that sitting closer to the camera helps with identifying facial expressions. When facilitating dialogues with multiple parties, I find that having them sit closer than further back from the camera is helpful to make the emotional connection and to read the facial expressions.</p> Hi! Angela,
I was looking int…tag:www.adrhub.com,2016-11-04:4905899:Comment:755902016-11-04T14:05:17.879ZPatricia M Porterhttp://www.adrhub.com/profile/PatriciaMPorter
<p>Hi! Angela,</p>
<p>I was looking into your initial thought about a "false conference room" approach. Someone was sharing with me the other day about how they use Second Life <a href="http://secondlife.com/" target="_blank">http://secondlife.com/</a> for teaching, training, and providing services. This not the first time I have heard about the use of Second Life.</p>
<p>Question for Cyberweek Participants:</p>
<p>What would be the advantages and disadvantages of using a platform like Second…</p>
<p>Hi! Angela,</p>
<p>I was looking into your initial thought about a "false conference room" approach. Someone was sharing with me the other day about how they use Second Life <a href="http://secondlife.com/" target="_blank">http://secondlife.com/</a> for teaching, training, and providing services. This not the first time I have heard about the use of Second Life.</p>
<p>Question for Cyberweek Participants:</p>
<p>What would be the advantages and disadvantages of using a platform like Second Life (I am sure there are others) where you can create your own "false" mediation room space and an avatar to engage in the conversation? I could also see the asynchronous text and engagement work well in this type of platform for Millenials.</p>
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<p>Pattie</p> It would be really interestin…tag:www.adrhub.com,2016-11-03:4905899:Comment:756602016-11-03T19:12:02.567ZGraham Rosshttp://www.adrhub.com/profile/GrahamRoss
<p>It would be really interesting to do a study on a web conference ODR exit survey on levels of trust according to how the mediator sets up the 'view' of himself/herself. </p>
<p>It would be really interesting to do a study on a web conference ODR exit survey on levels of trust according to how the mediator sets up the 'view' of himself/herself. </p> Right! The technology is imp…tag:www.adrhub.com,2016-11-03:4905899:Comment:758342016-11-03T13:56:44.917ZGeorge Friedmanhttp://www.adrhub.com/profile/GeorgeFriedman686
<p>Right! The technology is improving at an astounding rate. This problem will be cured in a hurry</p>
<p>Right! The technology is improving at an astounding rate. This problem will be cured in a hurry</p> On video, gaze and eye contac…tag:www.adrhub.com,2016-11-03:4905899:Comment:758302016-11-03T13:35:08.958ZNoam Ebnerhttp://www.adrhub.com/profile/NoamEbner
<p><em>On video, gaze and eye contact</em></p>
<p>Well, currently there is no perfect solution, so the way to go is to be mindful of what you yourself are doing with your eyes, based on the considerations you have listed above. You can somewhat improve on the current situation, on some video platforms, by positioning the box in which you see your counterpart as close to your computers camera as possible (this might not be the default view, and you need to reposition it manally). This results in…</p>
<p><em>On video, gaze and eye contact</em></p>
<p>Well, currently there is no perfect solution, so the way to go is to be mindful of what you yourself are doing with your eyes, based on the considerations you have listed above. You can somewhat improve on the current situation, on some video platforms, by positioning the box in which you see your counterpart as close to your computers camera as possible (this might not be the default view, and you need to reposition it manally). This results in your gaze being more directly towards the camera, even when you are watching the video of your counterpart </p>
<p>There are two technological fixes in the offing: The first are computers that have their cameras embedded behind the screen, in the center of it, rather than at the top. The second is software for 'gaze correction' - which will adjust the image presented to your counterpart so it will appear that you are gazing directly at them. This last has been in the works for quite a while now.</p>
<p>Jeff Thompson and I have discussed this issue <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2395857" target="_blank">here</a>, if anyone is interested.</p> Just been reminded of anothe…tag:www.adrhub.com,2016-11-03:4905899:Comment:758272016-11-03T07:39:34.280ZGraham Rosshttp://www.adrhub.com/profile/GrahamRoss
<p>Just been reminded of another tip - sit up straight at a table or desk. Sitting back in an armchair, with your feet on a stool and laptop on lap looks real bad on camera...especially if you haven't cleared your nose!</p>
<p>Just been reminded of another tip - sit up straight at a table or desk. Sitting back in an armchair, with your feet on a stool and laptop on lap looks real bad on camera...especially if you haven't cleared your nose!</p> This is great information. I…tag:www.adrhub.com,2016-11-02:4905899:Comment:756492016-11-02T20:08:31.431ZAngela Foxhttp://www.adrhub.com/profile/AngelaFox
<p>This is great information. I am developing a ADR program for a federal agency that has seven regions. Using ODR is the only way I feel will address all the Agency's needs. I will be looking into this further. Thank you -Angela</p>
<p>This is great information. I am developing a ADR program for a federal agency that has seven regions. Using ODR is the only way I feel will address all the Agency's needs. I will be looking into this further. Thank you -Angela</p> Hi Elizabeth, thank you for…tag:www.adrhub.com,2016-11-02:4905899:Comment:757152016-11-02T14:18:36.361ZMark D. Norychhttp://www.adrhub.com/profile/MarkDNorych
<p> Hi Elizabeth, thank you for your comments. The problem with speaker phones on occasion is poor quality of sound and/or static noise. I agree that using a traditional handset gave the appearance of discomfort. I would suggest a headset would achieve the desired effect of ease of use and quality of sound. Mark</p>
<p> Hi Elizabeth, thank you for your comments. The problem with speaker phones on occasion is poor quality of sound and/or static noise. I agree that using a traditional handset gave the appearance of discomfort. I would suggest a headset would achieve the desired effect of ease of use and quality of sound. Mark</p> Angela, the address of our Vi…tag:www.adrhub.com,2016-11-01:4905899:Comment:754922016-11-01T21:30:58.662ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Angela, the address of our Virtual Mediation Lab is <a href="https://goo.gl/dnc0Y" target="_blank">https://goo.gl/dnc0Y</a></p>
<p>Mediators who are interested to try online mediation by themselves by playing the mediator’s role or the role of one of the parties in 5 free online mediation simulations of commercial, family or workplace cases with other mediators - can fill out this online registration form - <a href="https://goo.gl/qq4v9" target="_blank">https://goo.gl/qq4v9</a></p>
<p>The…</p>
<p>Angela, the address of our Virtual Mediation Lab is <a href="https://goo.gl/dnc0Y" target="_blank">https://goo.gl/dnc0Y</a></p>
<p>Mediators who are interested to try online mediation by themselves by playing the mediator’s role or the role of one of the parties in 5 free online mediation simulations of commercial, family or workplace cases with other mediators - can fill out this online registration form - <a href="https://goo.gl/qq4v9" target="_blank">https://goo.gl/qq4v9</a></p>
<p>The main goal of our 1-hour simulations is to experience and understand the participants’ (mediator’s and parties’) behavior online. For example,</p>
<p>>> Mediator’s Experience/Behavior<br/>How did being online affect the mediator’s decision? If the mediator had mediated the same case face-to-face (instead of online) would he or she have done anything differently? Was the mediator still able to establish a personal rapport with each party, despite the limited body language?</p>
<p>>> Parties’ Experience/Behavior<br/>Were the parties able to fully express their thoughts and feelings online? How did it feel for them being in the safety and comfort of their home or office, instead of being in the mediator’s office, across the table from the other party?</p>
<p>Not surprisingly, during the 15/20-min debriefing session that follows our 1-hour simulations, it always turns out that the effectiveness of that online mediation had mainly to do with the mediator’s skills, experience, and decisions (e.g. to have joint or private meetings with parties). And it had very little or nothing to do with being “online” (the Zoom video conferencing software we use for our simulations works just fine).</p>
<p>Considered the goal of our simulations (experiencing/understanding the participants’ behavior), the mediator and the parties don’t need to “click” anything - their Coach takes care of that.</p>
<p>If those mediators/participants like what they saw and learned during our simulations, and want add online mediation to their practice (or start their own online mediation business), they can then attend our 2-hour “hands-on” training, which not only answers all questions that have been asked so far in this forum, but it also shows them step-by-step how they can do online everything they can do face-to-face.</p>
<p>I hope the above info helps.</p>