Colin Rule is Director of Online Dispute Resolution for PayPal. He is currently Co-Chair of the Advisory Board for the National Center for Technology and Dispute Resolution, and is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002.
Thanks for all of your thoughtful comments, everyone. I am really enjoying the discussions. Graham, I am so happy to hear that you provide some sort of e-training to mediators. Can you explain what you do?
This statement brings us back to several suggestions from yesterday in which people are hinting at creating separate ethical standards for ODR mediations. Would anyone care to elaborate? In particular, should confidentiality be handled differently than F2F situations? Should mediator impartiality be changed to allow a balancing process? Should rules of mediator competence be more explicit for an ODR platform? Theseare a few ideas to keep the dialogue open. I welcome further discussions.