ODR and the Digitial Divide - ADRhub - Creighton NCR2024-03-29T08:44:41Zhttp://www.adrhub.com/forum/topics/odr-and-the-digitial-divide?commentId=4905899%3AComment%3A44098&feed=yes&xn_auth=noEthan - can't agree with you…tag:www.adrhub.com,2012-11-05:4905899:Comment:445462012-11-05T04:10:56.838ZChittu Nagarajanhttp://www.adrhub.com/profile/ChittuNagarajan
Ethan - can't agree with you more! A very valid post and need to reflect upon this as practioners and providers. We are here to serve a purpose (efficient justice/dispute prevention and resolution via technology) and we should try to tweak ODR to meet the needs rather than be an impediment.
Ethan - can't agree with you more! A very valid post and need to reflect upon this as practioners and providers. We are here to serve a purpose (efficient justice/dispute prevention and resolution via technology) and we should try to tweak ODR to meet the needs rather than be an impediment. It is unfortunate that many c…tag:www.adrhub.com,2012-11-03:4905899:Comment:442972012-11-03T02:26:54.258Zwxyhttp://www.adrhub.com/profile/EthanMcNiff
It is unfortunate that many countries cannot make use of advancing technology in ADR for a variety of reasons (less resources, oppressive government, etc.). What makes this even more tragic is that many of these areas would not even seek such advantages because they are in need of so many other things prior to better ADR technology (like better food production or disease protection). It seems that it is essential to help out impoverished areas in these more important fields prior to helping…
It is unfortunate that many countries cannot make use of advancing technology in ADR for a variety of reasons (less resources, oppressive government, etc.). What makes this even more tragic is that many of these areas would not even seek such advantages because they are in need of so many other things prior to better ADR technology (like better food production or disease protection). It seems that it is essential to help out impoverished areas in these more important fields prior to helping them implement advanced ODR. But beyond doing that we need to give these areas a reason to eventually want ODR to be a part of there lives. Just because something is new does not mean it is beneficial. Those that have the highest level of ADR technology should use it to their best ability and spread any news of its benefits to others. We cannot (or at least should not) force other's to accept something they do not see as useful. To that end we need to not only make sure ADR technology is effective but that it does not take away any cultural values or traditions of ADR in the areas we implement it in. These ADR technologies need to be adaptable to any environment that may use them. How cultural traits may affec…tag:www.adrhub.com,2012-11-02:4905899:Comment:444172012-11-02T18:17:07.605ZMalti Surihttp://www.adrhub.com/profile/MaltiSuri285
<p><em>How cultural traits may affect the adoption of ICT in countries like India?</em></p>
<p> There is a unique role of cultural context in affecting affecting users expectations and behavioural possibilities, which determines people's response to use of technology especially when it comes to dispute resolution process.</p>
<p></p>
<p><em>How cultural traits may affect the adoption of ICT in countries like India?</em></p>
<p> There is a unique role of cultural context in affecting affecting users expectations and behavioural possibilities, which determines people's response to use of technology especially when it comes to dispute resolution process.</p>
<p></p> HI YOUR DISCUSSION IN SPANISH…tag:www.adrhub.com,2012-11-02:4905899:Comment:441752012-11-02T16:56:08.184ZAlberto Elisavetskyhttp://www.adrhub.com/profile/AlbertoElisavetsky
<p>HI YOUR DISCUSSION IN SPANISH!!! ALBERTO</p>
<p></p>
<p>ODR y la brecha Digitial<br></br>Moderado por Chittu y Suri Nagarajan Malti<br></br> <br></br>El Internet o la tecnología se ha desarrollado de manera desigual en todo el mundo, creando lo que se conoce como "brecha digital mundial. Es evidente a partir de la historia que la tecnología permite a algunos individuos, grupos o naciones, mientras que otros no tuvieron tanta suerte como para abrazarlos. E Internet no es diferente en este sentido.…</p>
<p>HI YOUR DISCUSSION IN SPANISH!!! ALBERTO</p>
<p></p>
<p>ODR y la brecha Digitial<br/>Moderado por Chittu y Suri Nagarajan Malti<br/> <br/>El Internet o la tecnología se ha desarrollado de manera desigual en todo el mundo, creando lo que se conoce como "brecha digital mundial. Es evidente a partir de la historia que la tecnología permite a algunos individuos, grupos o naciones, mientras que otros no tuvieron tanta suerte como para abrazarlos. E Internet no es diferente en este sentido. Internet ha progresado rápidamente en diversas partes del mundo, especialmente en el mundo desarrollado, el impacto de las TIC ha hecho un cambio enorme en la distribución de la riqueza y el poder. Brecha digital es una brecha entre los que, por razones técnicas, políticas, sociales y económicas tienen acceso y capacidad de usar Tecnología / Internet y los que no lo hacen. Brecha Digital es específicamente en el contexto de la disponibilidad de acceso a Internet o la ausencia de ella.</p>
<p>Esto da lugar a las preguntas:<br/> ¿Cómo abordar el acceso y la brecha del conocimiento?<br/> ¿Cómo afectan las TIC cambios mejoradas ya existente brecha entre el Norte y el Sur? ¿Va a reducir o ampliar la brecha existente?<br/> ¿Tiene valores culturales de fondo o de otros factores como el género, la edad y la educación, el efecto del proceso de aceptación de los proyectos TIC en los países en desarrollo? Si es así, ¿de qué manera?</p>
<p>Necesidad de analizar<br/> Las diferencias en la adopción de las TIC, no sólo entre los países ricos y pobres, sino también en términos de los ciudadanos del mundo sin importar donde viven.<br/> Acceso y brecha del conocimiento y los problemas de actitud en los países asiáticos y otros obstáculos.<br/> Busque enfoque pragmático en lugar de consideraciones teóricas.</p>
<p></p>
<p>Bios Moderador:<br/> Chittu Nagarajan creado ODRworld y ODRindia, los primeros Online Dispute Resolución proveedores de servicios en la India, en 2004. También se desempeñó como Jefe de eBay y Pay Pal iniciativas judiciales de la Comunidad. Es miembro del Centro Nacional para la Resolución de Controversias y Tecnología y se desempeñó como Presidente de la Conferencia para el 10 º Foro Internacional de Resolución de disputas de Trabajo. Chittu tiene una Maestría en Resolución Alternativa de Disputas a las disputas de comercio electrónico, así como los grados en Historia y Derecho. Chittu tiene un Certificado Legal Practicar y es un mediador entrenado.<br/> <br/> Malti Suri, trabaja actualmente como investigadora en "El Instituto de Gobernanza de Internet Global y Defensa" (GIGA), NALSAR Universidad de Derecho. Hyderabad</p> @ Alberto Thanks.
Would be pl…tag:www.adrhub.com,2012-11-02:4905899:Comment:441742012-11-02T16:45:17.748ZMalti Surihttp://www.adrhub.com/profile/MaltiSuri285
<p>@ Alberto Thanks.</p>
<p>Would be pleased to get response.</p>
<p>As i am a researcher, i look forward for information and views </p>
<p>on this.</p>
<p>@ Alberto Thanks.</p>
<p>Would be pleased to get response.</p>
<p>As i am a researcher, i look forward for information and views </p>
<p>on this.</p> Alberto Elisavetsky said:
H…tag:www.adrhub.com,2012-11-02:4905899:Comment:441592012-11-02T13:40:13.143ZShaaron Jones - Crawfordhttp://www.adrhub.com/profile/sjonescrawford
<p><br></br> <br></br> <cite>Alberto Elisavetsky said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/odr-and-the-digitial-divide#4905899Comment44239"><div><div class="xg_user_generated"><p>Hi Chittu & Malti we posted your discussion at spanish cyberweek chapter, today we will translate it to spanish, excelent job Alberto</p>
<p></p>
<p>link:…</p>
</div>
</div>
</blockquote>
<p><br/> <br/> <cite>Alberto Elisavetsky said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/odr-and-the-digitial-divide#4905899Comment44239"><div><div class="xg_user_generated"><p>Hi Chittu & Malti we posted your discussion at spanish cyberweek chapter, today we will translate it to spanish, excelent job Alberto</p>
<p></p>
<p>link:<a href="http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-digtal-alguien-ayuda-a-traducir-al-espanol">http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-d...</a></p>
</div>
</div>
</blockquote> Hi Chittu & Malti we post…tag:www.adrhub.com,2012-11-02:4905899:Comment:442392012-11-02T11:05:45.917ZAlberto Elisavetskyhttp://www.adrhub.com/profile/AlbertoElisavetsky
<p>Hi Chittu & Malti we posted your discussion at spanish cyberweek chapter, today we will translate it to spanish, excelent job Alberto</p>
<p></p>
<p>link:<a href="http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-digtal-alguien-ayuda-a-traducir-al-espanol">http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-d...</a></p>
<p>Hi Chittu & Malti we posted your discussion at spanish cyberweek chapter, today we will translate it to spanish, excelent job Alberto</p>
<p></p>
<p>link:<a href="http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-digtal-alguien-ayuda-a-traducir-al-espanol">http://odrlatinoamerica.ning.com/forum/topics/las-odr-la-division-d...</a></p> The digital divide between th…tag:www.adrhub.com,2012-11-02:4905899:Comment:440982012-11-02T10:50:24.738ZMalti Surihttp://www.adrhub.com/profile/MaltiSuri285
<p>The digital divide between the most and least developed countries — measured in terms of costs, quality and connectivity — continues to grow, according to data released by the International Telecommunications Union (ITU). For more: <a href="http://www.thehindu.com/news/international/digital-divide-widens-even-as-costs-drop-globally/article3988613.ece">http://www.thehindu.com/news/international/digital-divide-widens-even-as-costs-drop-globally/article3988613.ece</a></p>
<p>Now there are the…</p>
<p>The digital divide between the most and least developed countries — measured in terms of costs, quality and connectivity — continues to grow, according to data released by the International Telecommunications Union (ITU). For more: <a href="http://www.thehindu.com/news/international/digital-divide-widens-even-as-costs-drop-globally/article3988613.ece">http://www.thehindu.com/news/international/digital-divide-widens-even-as-costs-drop-globally/article3988613.ece</a></p>
<p>Now there are the problems that we think we could just identify as impediments for ODR success in developing countries.</p>
<p>Digital Divide in context of ODR which I want to highlight is broadly based on two factors</p>
<p>ACCESS</p>
<ul>
<li>Cost of device</li>
<li>Cost of connectivity</li>
<li>Connectivity in rural areas</li>
<li>Quality of service</li>
<li>Poor infrastructure</li>
<li>Power grid failures</li>
<li>Illiteracy</li>
<li>Income Divide</li>
<li>Racial Divide</li>
</ul>
<p>ADAPTATION</p>
<ul>
<li>Characterstics of users</li>
<li>Cultural issues- conservative approach</li>
<li>Attitudnal issues-</li>
<li>Orientation towards technology,</li>
<li>Embracing technology</li>
</ul>
<p>When we talk about ACCESS: it is important to highlightthat the high cost of internet connections, poor quality of service. And we can find the average speed in the richer areas of big cities. There are regions in these areas where you don’t have access to broadband connection at all such as poorest regions of the city. So we have huge gap in terms of access in the country.</p>
<p>Many times people talk about access to internet and we hear mobile phone as a possible alternative to access the internet. It is a fact that the mobile has reached a huge amount of population. Actually we have more mobile phones than citizens in our country. But doesn’t mean that we have alternative to face problem of access to interne. With regard to mobile phone, people do feel that it does have the effect on their livelihood and they are much more amenable to go and spend money on technology.and 83% of the mobile phones are in the mode that we call the prepaid mobile phones. So a person pays to recievecalls and SMS messages. Disposable income is still very small in India, and people want to use their money wisely.It is very small amount of money that people have available to use it to really produce the content or access content on the internet. So, this is something that we are trying to highlight.</p>
<p><i>However, we know that there are other aspects of diversity that must be considered which are not only related to the possibility of accessing the technology but also specially related to the possibility of using it in a way that empowers the user and makes sense to the public who are accessing and the communitines who are making use of it.</i></p>
<p>Attitudnal issues in ADOPTING Technology</p>
<p>It is not only about access and diversity, digital divide when we talk w.r.t ODR is much more than that. When we talk about digital divide, we say Have and Havenots. But we forget that many of the internet’s <i>Have-nots are “WANT-Not’s”. Undoubtedly, Internet penetration in India has grown and higher as compared to past, but at the same time we cannot deny the fact of</i> Attitudnal issues .</p>
<p><i>Q Does in Asian countries we have attitudnal issues in embracing technolgy?</i></p>
<ul>
<li>The orientation towards technology is high in developed countries like in U.S.A. than in a country like India. Huge difference in developments creates a global divide among nations.</li>
<li>The reason for this diversity is cultural settings, differences in the legal systems, policy choices and attitude in embracing the technology. </li>
<li>There is also a difference between theory and practice, as is often in the case of IT Use. The fact that systems are available does not mean that they are actually used or they are used in best manner. Unless people are forced to use the systems, it merely depends on those in question whether they will actually use the systems and use them in a way intended.</li>
<li>India cannot simply take an application which has worked elsewhere in the world. It does not really work that way. We need to really customise it. What are the best practices for our country?</li>
<li>It is important to pay attention to the culture and everyday life environment people belong to, because their systems for determining whether to adopt, may be different. </li>
</ul> Hi All!
Great posts! Agree v…tag:www.adrhub.com,2012-11-01:4905899:Comment:441292012-11-01T21:57:06.466ZMalti Surihttp://www.adrhub.com/profile/MaltiSuri285
Hi All!<br />
<br />
Great posts! Agree very much with the thoughts.<br />
Undoubtedly, ODR is growing, but certainly in order to benefit the society as a whole it is important to see the needs of the users “as a whole”.<br />
It is clear that ODR is a “Technology based Product”.<br />
So, 'Technology' is something new which ODR brings for the existing dispute resolution mechanisms. It promulgates “the optimum use of technology in dispute resolution”. Even though at present, the way people connect to internet is much more…
Hi All!<br />
<br />
Great posts! Agree very much with the thoughts.<br />
Undoubtedly, ODR is growing, but certainly in order to benefit the society as a whole it is important to see the needs of the users “as a whole”.<br />
It is clear that ODR is a “Technology based Product”.<br />
So, 'Technology' is something new which ODR brings for the existing dispute resolution mechanisms. It promulgates “the optimum use of technology in dispute resolution”. Even though at present, the way people connect to internet is much more different than what was few years back, despite of thee fact we cannot ignore the existing gap between the population of world with respect to ‘Access’ and ‘Adoption’ of Technology.<br />
What I want to convey is that in countries like India, the concept of ODR is put forward or tried to explain that as technology being used in other sectors of our life, if used in mechanism of resolving our disputes will make our life amazingly easier, simpler and anything just a mouse click away. Undoubtedly, the reaction is indifferent.<br />
It is specifically important to take into consideration that technology is not neutral and it brings embedded in itself various challenges facing the rise of technology in the developing world. In addition, it brings different perspectives in their possibility of developing the technology. It’s extremely important.<br />
What I want to convey is that we can not overlook the diversity and complexities involved in making technology based product “easily accessible and adopted’ in countries like India.<br />
Question arises:<br />
Whether the part of the world in disadvantageous position shall remain deprived of the ODR benefits?<br />
Isn’t it important to make a study on the challenges facing the rise of technology in developing world?<br />
<br />
Let us pen down here in this discussion. As this will be the Best platform to do that.<br />
Looking forward to see them. Darin just tweeted this link…tag:www.adrhub.com,2012-10-31:4905899:Comment:437632012-10-31T22:53:21.331ZJeff Beanhttp://www.adrhub.com/profile/JeffBean
<p>Darin just tweeted this link to a NYT article about using mobile technology in healthcare in the developing world. Thought it might had some richness to this conversation here:</p>
<p><a href="http://www.nytimes.com/2012/05/14/world/africa/exploring-the-role-of-mobile-technology-as-a-health-care-helper.html?_r=1&" target="_blank">Exploring the Role of Mobile Technology as a Health Care Helper</a></p>
<p>Interesting model for optimizing an ODR solution for the mobile…</p>
<p>Darin just tweeted this link to a NYT article about using mobile technology in healthcare in the developing world. Thought it might had some richness to this conversation here:</p>
<p><a href="http://www.nytimes.com/2012/05/14/world/africa/exploring-the-role-of-mobile-technology-as-a-health-care-helper.html?_r=1&" target="_blank">Exploring the Role of Mobile Technology as a Health Care Helper</a></p>
<p>Interesting model for optimizing an ODR solution for the mobile platform.</p>
<p><br/> <cite>Jeff Bean said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/odr-and-the-digitial-divide#4905899Comment43853"><div><div class="xg_user_generated"><p>Darin, love this thought. The leapfrogging of cellular over landline we've seen in many areas may be just the thing for the expansion of ODR to bridge this digital divide.</p>
<p>I know in my own communities we're very desktop-centric. I've been very deliberate about exploring mobile capabilities - more than I would of my own interest - to better relate to a demographic population (usually younger than me!) who are much less tied to their desktops. Now you're encouraging me to go see just how robust we can make the mobile versions of our ODR platforms. Thanks!<br/> <br/> <cite>Darin Thompson said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/odr-and-the-digitial-divide#4905899Comment43567"><div><div class="xg_user_generated"><p>Hi Malti and Chittu!</p>
<p>The digital divide is certainly an issue that people bring up with me when I'm talking about ODR. In my part of Canada, about 84% or more of the population is using the Internet (much higher in some age groups), yet concerns over internet access and computer literacy still seem to carry a lot of importance. Actually, I also think some people who are a little bit scared of change cite it as a reason to put off serious consideration of ODR, but this is admittedly just an anecdote.</p>
<p>My own view is that ODR doesn't need to be an 'either / or' solution for disputes. We can integrate it with other communication channels like telephone, mail and face-to-face. It is ultra-important to create these alternative channels in a way that doesn't take away too much from the speed and efficiency of the internet, of course. But I believe it is a good place to start. </p>
<p>I'm pleased to see that you are considering this issue in context with respect to developing country contexts as well. Indeed, there may be bigger challenges there, but also more opportunities and learning that can be spread elsewhere. For instance, the fact that many developing countries 'leapfrog' in the area of technology (like skipping the use of landline telephones or desktop computers) may actually drive innovation a little faster everywhere. Imagine for instance, if we focused primarily on very basic, streamlined platforms that work well on mobile devices instead of bulkier, more complicated platforms that need a powerful PC and high speed internet.</p>
<p>The same could hold true with respect to creating processes and platforms that will work in social contexts where literacy challenges are more common. We will be forced to build very simple, easy to use processes that focus on outcomes and user needs instead of procedure. </p>
<p>In the search for ways to bridge these gaps, I'm hopeful that we'll come up with solutions that will help everyone.</p>
<p>Thanks again for this discussion!</p>
<p>Darin </p>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>