Landlords, tenants, consumers, merchants, homeowners, contractors who live in Franklin County, Ohio are lucky. If they have a dispute, they can now settle it in small claims court, but without having to go to court: online, on their own time, from their smart-phone, tablet or computer.

That’s because in October 2016 the Franklin County Municipal Court (FCMC) launched a new Online Dispute Resolution (ODR) program for small claims, powered by the ODR software Matterhorn developed by Court Innovations.

You may wonder: How does that program work, exactly? How much does it cost? What role (online) mediation plays during that ODR process? What happens if parties cannot reach an agreement?

On January 18, 2018 an international group of court administrators, judges, mediators and attorneys had the opportunity to ask those (and many other) questions during a 1-hour webinar hosted by Giuseppe Leone, founder of Virtual Mediation Lab: Online Mediation Made Simple, and presented by

> Alex Sanchez Esq., Manager of the Small Claims Division and Dispute Resolution Department at FMCM

> MJ Cartwright, CEO of Court Innovations

To watch the 1-hour video recording of that webinar click this link https://goo.gl/C8ojvs