Webinar - The EU ODR Platform is set. Let the game begin! - ADRhub - Creighton NCR2024-03-29T14:12:15Zhttp://www.adrhub.com/forum/topics/webinar-the-eu-odr-platform-is-set-let-the-game-begin?commentId=4905899%3AComment%3A75740&feed=yes&xn_auth=noThank you Bryan!And for all t…tag:www.adrhub.com,2016-11-03:4905899:Comment:755852016-11-03T17:39:06.260ZRia Papadimitriouhttp://www.adrhub.com/profile/RiaPapadimitriou
Thank you Bryan!And for all the help before and during Cyberweek 2016!
Thank you Bryan!And for all the help before and during Cyberweek 2016! The archive for this session…tag:www.adrhub.com,2016-11-03:4905899:Comment:758402016-11-03T17:02:55.315ZBryan Hansonhttp://www.adrhub.com/profile/BryanHanson
<p>The archive for this session is now available via the player above.</p>
<p>Enjoy!</p>
<p>The archive for this session is now available via the player above.</p>
<p>Enjoy!</p> Thank you Graham for your kin…tag:www.adrhub.com,2016-11-03:4905899:Comment:757512016-11-03T09:10:18.513ZRia Papadimitriouhttp://www.adrhub.com/profile/RiaPapadimitriou
<p>Thank you Graham for your kind words! I am glad you found useful my presentation.</p>
<p>Your comments during the discussion were really felicitous and your contribution valuable.</p>
<p>Thank you also for the links and the materials added in the discussion forum. I will definitely have a look at your paper!</p>
<p>Thank you Graham for your kind words! I am glad you found useful my presentation.</p>
<p>Your comments during the discussion were really felicitous and your contribution valuable.</p>
<p>Thank you also for the links and the materials added in the discussion forum. I will definitely have a look at your paper!</p> Thanks so much, Ria, for an e…tag:www.adrhub.com,2016-11-02:4905899:Comment:757402016-11-02T21:02:50.518ZGraham Rosshttp://www.adrhub.com/profile/GrahamRoss
<p>Thanks so much, Ria, for an excellent presentation and especially for the data packed slides.</p>
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<p>Bryan asked for links to the EU law - the Directive i<a href="http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2013:165:0063:0079:EN:PDF" rel="nofollow" target="_blank">s here</a> and the connected Regulation on ODR <a href="http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2013:165:0001:0012:EN:PDF" rel="nofollow" target="_blank">is here.</a></p>
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<p>The…</p>
<p>Thanks so much, Ria, for an excellent presentation and especially for the data packed slides.</p>
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<p>Bryan asked for links to the EU law - the Directive i<a rel="nofollow" href="http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2013:165:0063:0079:EN:PDF" target="_blank">s here</a> and the connected Regulation on ODR <a rel="nofollow" href="http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2013:165:0001:0012:EN:PDF" target="_blank">is here.</a></p>
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<p>The EU's ODR portal,where you can see a list of the various ADR entities and their processes, <a rel="nofollow" href="https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN" target="_blank">is here.</a></p>
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<p>My rants , which I spoke to, are the <a rel="nofollow" href="http://www.themediationroom.com/blog-on-odr" target="_blank">first two here</a></p>
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<p>My paper critical of the legislation before it was implemented , anticipating some of the current problems, with thoughts on how to tighten it up <a rel="nofollow" href="http://buscalegis.ufsc.br/revistas/index.php/observatoriodoegov/article/view/34340" target="_blank">is here.</a></p>
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<p>Just found <a rel="nofollow" href="http://europa.eu/youreurope/business/files/odr_infographic_en.pdf" target="_blank">this explanatory infographic</a> to traders from the European Commission. Its not just Felippant (you need to read it to understand this painful attempt at a pun) but wrong when in telling traders what are their duties under this law it says:-</p>
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<p>"If you have agreed to use a specific dispute resolution body or if such an agreement applies collectively to your sector, then you also have to:</p>
<div class="page" title="Page 1"><div class="section"><div class="layoutArea"><div class="column"><p><span>Link</span> <span>to the platform when you make an offer</span> <span>via</span> <span>email</span><span>. "</span></p>
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<p>it is misrepresentation through omission. Apart from the bad grammar which makes the phrase equivocal as to whether the words 'by email' refers to the link to the platform or to the offer, in implying,by omission that if a trader has not already agreed to use a specific DR body or such agreement does not apply collectively to his sector (as in a requirement of membership of a trade association or a statutory requirement as ,in the UK, applies to banking and energy etc) it does not have to do anything to help notify the consumer. It does not have to link to the platform but what the Directive,in fact, requires in Article 13 is that :-</p>
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<p><span>"</span>1. Member States shall ensure that traders established on their territories inform consumers about the ADR entity or ADR entities by which those traders are covered, when those traders commit to or are obliged to use those entities to resolve disputes with consumers. That information shall include the website address of the relevant ADR entity or ADR entities. " </p>
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<p>and further</p>
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<p>"3. Member States shall ensure that,in cases where a dispute between a consumer and a trader established in their territory could not be settled further to a complaint submitted directly by the consumer to the trader, the trader provides the consumer with the information referred to in paragraph 1, specifying whether he will make use of the relevant ADR entities to settle the dispute. That information shall be provided on paper or on another durable medium. "</p>
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<p>In other words the obligation to link the unhappy customer to an approved DR body applies <strong>whether or not the trader has pre-agreed to use that body.</strong> If I was a trader and had not so pre-agreed I would think from this infographic that there is no duty on me to notify the customer.</p>
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<p>We didn't cover what happens for the UK if we Brexit with the Directive in place here requiring traders to link to the EU ODR platform but the platform no longer able to refer consumers to UK dispute resolution bodies. Yes, Bryan I predict it will not happen. Mrs May's (a Remainer) Hard Brexit is her clever ploy to whip up enough anti Brexit sentiment to generate pressure from Soft Brexit Leavers (i.e. those who were wrongly told by various Brexit leaders we can leave , have restrictions on free movement of people and still remain in the single market ) for another Referendum in which they will vote Remain to protect the economy.</p>
<p>Watch the news tomorrow for the court verdict on whether it is lawful for May to serve the Article 50 notice (which means we would be up the creek without a paddle 2 years later if we dId not do a deal with the EU ) without a vote in Parliament. Whatever the result the case will leapfrog to the Supreme Court on appeal. </p>
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<p> </p> You will access this live web…tag:www.adrhub.com,2016-10-25:4905899:Comment:754112016-10-25T15:25:57.152ZBryan Hansonhttp://www.adrhub.com/profile/BryanHanson
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