Which Video Conferencing Software Works Best for Online Mediation - ADRhub - Creighton NCR2024-03-29T13:20:17Zhttp://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1?commentId=4905899%3AComment%3A55656&x=1&feed=yes&xn_auth=noGraham:
You are right. Our 1…tag:www.adrhub.com,2013-11-09:4905899:Comment:556562013-11-09T22:24:06.251ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Graham:</p>
<p></p>
<p>You are right. Our 100+ online mediation simulations have helped us building a "Tips and Tricks" file, which we discuss during our sims, and teach to individual or small groups of mediators.</p>
<p>If enough mediators (who work for Modria or some other ADR/ODR organization) are interested, we could also set up a webinar for teaching them those "Tips and Tricks".</p>
<p></p>
<p>If you think it's a good idea, please send me an email -…</p>
<p>Graham:</p>
<p></p>
<p>You are right. Our 100+ online mediation simulations have helped us building a "Tips and Tricks" file, which we discuss during our sims, and teach to individual or small groups of mediators.</p>
<p>If enough mediators (who work for Modria or some other ADR/ODR organization) are interested, we could also set up a webinar for teaching them those "Tips and Tricks".</p>
<p></p>
<p>If you think it's a good idea, please send me an email - virtualmediationlab@gmail.com</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite>Graham Ross said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1?id=4905899%3ATopic%3A54160&page=2#4905899Comment55446"><div><div class="xg_user_generated"><p>Guiseppe</p>
<p></p>
<p>Your idea of structuring a series of simulations with a broad collection of potential users and learning some outcomes that can not only help inform choice of platform but also help to identify best practice is a good one.We need to bring together more than early adopters from the ADR community and reach out to the real user base of consumers and businesses etc I feel sure you have been building up your own 'Tips and Tricks' file through the work you have done to date ( as I have with asynchronous text discussion and Noam has in his fascinating paper on email negotiation) and it would be good to share and learn.</p>
<p></p>
<p> </p>
</div>
</div>
</blockquote> Guiseppe
Your idea of struct…tag:www.adrhub.com,2013-11-08:4905899:Comment:554462013-11-08T13:01:29.582ZGraham Rosshttp://www.adrhub.com/profile/GrahamRoss
<p>Guiseppe</p>
<p></p>
<p>Your idea of structuring a series of simulations with a broad collection of potential users and learning some outcomes that can not only help inform choice of platform but also help to identify best practice is a good one.We need to bring together more than early adopters from the ADR community and reach out to the real user base of consumers and businesses etc I feel sure you have been building up your own 'Tips and Tricks' file through the work you have done to…</p>
<p>Guiseppe</p>
<p></p>
<p>Your idea of structuring a series of simulations with a broad collection of potential users and learning some outcomes that can not only help inform choice of platform but also help to identify best practice is a good one.We need to bring together more than early adopters from the ADR community and reach out to the real user base of consumers and businesses etc I feel sure you have been building up your own 'Tips and Tricks' file through the work you have done to date ( as I have with asynchronous text discussion and Noam has in his fascinating paper on email negotiation) and it would be good to share and learn.</p>
<p></p>
<p> </p> Sara:
By defining a set of 14…tag:www.adrhub.com,2013-11-08:4905899:Comment:555212013-11-08T02:09:56.266ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Sara:</p>
<p>By defining a set of 14 criteria (what mediators and parties need during an online mediation) and assessing how different video conferencing software meets those criteria, we have at least discovered that the software we currently use for our simulations (Zoom.us) is the most suited for online mediation. From this perspective, our review has been very useful.</p>
<p>In addition, not only we now have a much clearer idea of what to look for in a software. We have also seen by…</p>
<p>Sara:</p>
<p>By defining a set of 14 criteria (what mediators and parties need during an online mediation) and assessing how different video conferencing software meets those criteria, we have at least discovered that the software we currently use for our simulations (Zoom.us) is the most suited for online mediation. From this perspective, our review has been very useful.</p>
<p>In addition, not only we now have a much clearer idea of what to look for in a software. We have also seen by ourselves that some software looks interesting "on paper", but when you test it you discover that what you see (in their promotional videos) is not always what you get.</p>
<p>Is there any other software out there, worthwhile to be tested? Certainly. But we haven't found any mediator yet willing to demonstrate it to our group of mediators.</p>
<p>Giuseppe<br/> <br/> <cite>Sara Giannoni said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55420"><div><div class="xg_user_generated"><p><span>Giuseppe,</span></p>
<p>The way that you propose to judge online mediation software seems so logical. I am curious why your attempts have not been successful.</p>
<p>Thank you,</p>
<p>Sara</p>
<p><br/> <cite>Giuseppe Leone said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55175"><div><div class="xg_user_generated"><p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect, we came to the conclusion that web conferencing software (e.g. Adobe Connect, GotoMeeting, Webex, FuzeMeeting, and so on) designed for online presentations/webinars don't work well for online mediation. Why? Because online presentations (with a host, presenter, and participants who can "raise their hand" if they have a question) and online mediation (with mediator and parties engaged from beginning to end in an interactive conversation) are 2 different animals.</p>
<p>In my view, the best way to judge an online mediation software is by putting ourselves in the parties' shoes. Ideally, for example, we should run simulations not only with mediators, but also with non-mediators -- people (consumers, small business owners, employees, supervisors) who have never participated in mediation (let alone online mediation) in their life. Unfortunately, all attempts I have made so far to find such people have not been successful.</p>
<p>As in indicated in a previous message I sent earlier to Graham, I believe that from the parties' perspective the technology we use for online mediation should be so intuitive, simple and easy to use to become "invisible". If that is possible (and I'm confident it is) what do they and we need a "technology secretary" for?</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite>Krista Grace Jessacher said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55075"><div><div class="xg_user_generated"><p></p>
<div>A really good look at some of the different Live or "Real-Time" Online Mediation tools. </div>
<div>I would probably encourage participants to post a business casual photo of themselves (a still photo) rather than the live videocam (unless that particular participant really prefers the videocam for them).</div>
<div>To be functional:</div>
<div>1. Many online mediation participants are going to need a "technology secretary" to handle all the tech windows/prompts/messaging so they can focus on what is being said. </div>
<div>2. For the younger crowd, participants are really going to want an online mediation system that works on <i>mobile devices</i>, and works well.</div>
<div>3. Cost has to be reasonable.</div>
<div>4. I would be cautious in an online mediation that participants don't get lost in oversharing on the online platform with the ease of a click of a button, huge volumes of info can be shared (somewhat permanently). </div>
<div><div>I would probably prefer something a bit more structured for initially starting the mediation, </div>
<div>e.g. required to put in your synopsis of the dispute (in writing, one paragraph), </div>
<div>required to input what you feel are 3 crucial evidence/documents etc (in writing, list of 3 items).</div>
<div>Maybe that could be exchanged by participants prior to this mediation conference call and it is there for participants to review during the mediation process itsefl. </div>
</div>
<div>I agree with Colin that the parties find the process overwhelming and confusing. And maybe that is why having a Technology Secretary paired with them will help them through the stressful moments. Because once they are overwhelmed - they will walk away and the mediation won't be a success. Thank you Giuseppe!</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote> I am currently taking a class…tag:www.adrhub.com,2013-11-07:4905899:Comment:554232013-11-07T18:55:03.336ZSara Giannonihttp://www.adrhub.com/profile/SaraGiannoni
<p>I am currently taking a class on Technology and Mediation. In addition to exploring topics at Cyberweek we have spent some time this week looking into SMART Technology, SMART Boards, etc. I have struggled to understand what practical and cost effective value this technology might bring to mediation. Does anyone here have any thoughts? </p>
<p>Thank you!</p>
<p>Sara</p>
<p>I am currently taking a class on Technology and Mediation. In addition to exploring topics at Cyberweek we have spent some time this week looking into SMART Technology, SMART Boards, etc. I have struggled to understand what practical and cost effective value this technology might bring to mediation. Does anyone here have any thoughts? </p>
<p>Thank you!</p>
<p>Sara</p> Giuseppe,
The way that you pr…tag:www.adrhub.com,2013-11-07:4905899:Comment:554202013-11-07T18:50:27.555ZSara Giannonihttp://www.adrhub.com/profile/SaraGiannoni
<p><span>Giuseppe,</span></p>
<p>The way that you propose to judge online mediation software seems so logical. I am curious why your attempts have not been successful.</p>
<p>Thank you,</p>
<p>Sara</p>
<p><br></br> <cite>Giuseppe Leone said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55175"><div><div class="xg_user_generated"><p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect,…</p>
</div>
</div>
</blockquote>
<p><span>Giuseppe,</span></p>
<p>The way that you propose to judge online mediation software seems so logical. I am curious why your attempts have not been successful.</p>
<p>Thank you,</p>
<p>Sara</p>
<p><br/> <cite>Giuseppe Leone said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55175"><div><div class="xg_user_generated"><p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect, we came to the conclusion that web conferencing software (e.g. Adobe Connect, GotoMeeting, Webex, FuzeMeeting, and so on) designed for online presentations/webinars don't work well for online mediation. Why? Because online presentations (with a host, presenter, and participants who can "raise their hand" if they have a question) and online mediation (with mediator and parties engaged from beginning to end in an interactive conversation) are 2 different animals.</p>
<p>In my view, the best way to judge an online mediation software is by putting ourselves in the parties' shoes. Ideally, for example, we should run simulations not only with mediators, but also with non-mediators -- people (consumers, small business owners, employees, supervisors) who have never participated in mediation (let alone online mediation) in their life. Unfortunately, all attempts I have made so far to find such people have not been successful.</p>
<p>As in indicated in a previous message I sent earlier to Graham, I believe that from the parties' perspective the technology we use for online mediation should be so intuitive, simple and easy to use to become "invisible". If that is possible (and I'm confident it is) what do they and we need a "technology secretary" for?</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite>Krista Grace Jessacher said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55075"><div><div class="xg_user_generated"><p></p>
<div>A really good look at some of the different Live or "Real-Time" Online Mediation tools. </div>
<div>I would probably encourage participants to post a business casual photo of themselves (a still photo) rather than the live videocam (unless that particular participant really prefers the videocam for them).</div>
<div>To be functional:</div>
<div>1. Many online mediation participants are going to need a "technology secretary" to handle all the tech windows/prompts/messaging so they can focus on what is being said. </div>
<div>2. For the younger crowd, participants are really going to want an online mediation system that works on <i>mobile devices</i>, and works well.</div>
<div>3. Cost has to be reasonable.</div>
<div>4. I would be cautious in an online mediation that participants don't get lost in oversharing on the online platform with the ease of a click of a button, huge volumes of info can be shared (somewhat permanently). </div>
<div><div>I would probably prefer something a bit more structured for initially starting the mediation, </div>
<div>e.g. required to put in your synopsis of the dispute (in writing, one paragraph), </div>
<div>required to input what you feel are 3 crucial evidence/documents etc (in writing, list of 3 items).</div>
<div>Maybe that could be exchanged by participants prior to this mediation conference call and it is there for participants to review during the mediation process itsefl. </div>
</div>
<div>I agree with Colin that the parties find the process overwhelming and confusing. And maybe that is why having a Technology Secretary paired with them will help them through the stressful moments. Because once they are overwhelmed - they will walk away and the mediation won't be a success. Thank you Giuseppe!</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote> The software that was being t…tag:www.adrhub.com,2013-11-07:4905899:Comment:552782013-11-07T01:35:55.241ZKrista Grace Jessacherhttp://www.adrhub.com/profile/KristaGraceJessacher
<p>The software that was being tested seemed more like a multi-party online conference call with ability to </p>
<p>-talk verbally</p>
<p>-talk in chat box in writing</p>
<p>-share documents/links</p>
<p>And all those features could be useful to a mediaton. Sometimes the discussion becomes stalled or some problem seems insurmountable and having the option to propose a multi-party online call (with powerpoint/share features) may help.</p>
<p>I haven't tried zoom.us yet but it sounds…</p>
<p>The software that was being tested seemed more like a multi-party online conference call with ability to </p>
<p>-talk verbally</p>
<p>-talk in chat box in writing</p>
<p>-share documents/links</p>
<p>And all those features could be useful to a mediaton. Sometimes the discussion becomes stalled or some problem seems insurmountable and having the option to propose a multi-party online call (with powerpoint/share features) may help.</p>
<p>I haven't tried zoom.us yet but it sounds great.</p>
<p>Krista</p>
<p> </p>
<p></p>
<p><cite>Giuseppe Leone said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55175"><div class="xg_user_generated"><p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect, we came to the conclusion that web conferencing software (e.g. Adobe Connect, GotoMeeting, Webex, FuzeMeeting, and so on) designed for online presentations/webinars don't work well for online mediation. Why? Because online presentations (with a host, presenter, and participants who can "raise their hand" if they have a question) and online mediation (with mediator and parties engaged from beginning to end in an interactive conversation) are 2 different animals.</p>
<p>In my view, the best way to judge an online mediation software is by putting ourselves in the parties' shoes. Ideally, for example, we should run simulations not only with mediators, but also with non-mediators -- people (consumers, small business owners, employees, supervisors) who have never participated in mediation (let alone online mediation) in their life. Unfortunately, all attempts I have made so far to find such people have not been successful.</p>
<p>As in indicated in a previous message I sent earlier to Graham, I believe that from the parties' perspective the technology we use for online mediation should be so intuitive, simple and easy to use to become "invisible". If that is possible (and I'm confident it is) what do they and we need a "technology secretary" for?</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite><br/></cite></p>
</div>
</blockquote> Hi Colin:
Thank you for sugge…tag:www.adrhub.com,2013-11-06:4905899:Comment:551762013-11-06T20:59:00.784ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Hi Colin:</p>
<p><br></br>Thank you for suggesting all that other software, which I haven't tested yet (except for Fuzebox).</p>
<p>Since online video conferencing is so crucial for the public acceptance of online mediation, I would love to put together a group of mediators and non-mediators (e.g. consumers, small business owners, landlords, tenants, employees, supervisors, union representatives). We could run and video record short online mediation simulations with different software, and hear…</p>
<p>Hi Colin:</p>
<p><br/>Thank you for suggesting all that other software, which I haven't tested yet (except for Fuzebox).</p>
<p>Since online video conferencing is so crucial for the public acceptance of online mediation, I would love to put together a group of mediators and non-mediators (e.g. consumers, small business owners, landlords, tenants, employees, supervisors, union representatives). We could run and video record short online mediation simulations with different software, and hear all participants' candid feedback and first impressions.</p>
<p>Do you think such project could be useful? If so, any idea of which organizations might be interested to participate in it?</p>
<p>Giuseppe</p>
<p><br/> <cite>Colin Rule said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55243"><div><div class="xg_user_generated"><p>Giuseppe -- I'm always keeping my ear to the ground on videoconferencing. I've long felt that it would be the killer app for ODR -- now I'm not so sure, as I think it's more useful in one-to-one, practitioner driven ODR than in high volume (where Modria is specializing)... but it still is hugely important. I think I did my first videoconferencing demo during a Cyberweek in 2001! It was pretty primitive, but it got the point across :)</p>
<p>I had a chat with Nica Faustino from Visions Connected last week. He was introduced to me by Mike Lind, formerly with ADRGroup in the UK (and a very smart ADR guy) so I know Nica would understand the ADR market. One of the things he said to me is that videoconferencing isn't a technology problem any more. Pretty much anyone can figure out skype or webex, and there are a lot of reliable, quality video services out there. The challenge is more of a human one -- can you be sure that when the time comes from your meeting, everything is going to work? As a mediator, you may only get one chance to have everyone in your meeting... you have to be sure if you call that video session at 1pm on Wednesday that everyone is going to be able to connect on time, and they're going to have acceptable audio and video connectivity. It doesn't work to say "let's use skype" and to pray that everything comes together. So Nica's service works with any video platform, from skype all the way up to<a rel="nofollow" href="http://www.youtube.com/watch?v=Dm3UCMiaVFM" target="_blank">telepresence</a>. They do pre-calls to ensure everyone's system is configured correctly, and they can even offer operator support during the call to troubleshoot without disrupting the meeting. That's what he means by video being a human support problem instead of a technology problem. It's still pretty expensive, but if you've got a meeting that absolutely has to succeed, it's probably worth it.</p>
<p>The new videoconferencing services I have my eye on include:</p>
<p><a rel="nofollow" href="http://bluejeans.com/">http://bluejeans.com/</a></p>
<p><a rel="nofollow" href="https://www.fuzebox.com/">https://www.fuzebox.com/</a></p>
<p><a rel="nofollow" href="http://meetings.io" target="_blank">http://meetings.io</a></p>
<p><a rel="nofollow" href="http://www.anymeeting.com" target="_blank">http://www.anymeeting.com</a></p>
<p>...and of course zoom.us. I agree with you it takes minutes to install a video client but a long time to figure out how to effectively mediate using it. It is a different beast. That's why I appreciate your continued work in helping people reach digital fluency!</p>
<p>rah</p>
</div>
</div>
</blockquote> Krista:
When with a group of…tag:www.adrhub.com,2013-11-06:4905899:Comment:551752013-11-06T20:37:09.427ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect, we came to the conclusion that web conferencing software (e.g. Adobe Connect, GotoMeeting, Webex, FuzeMeeting, and so on) designed for online presentations/webinars don't work well for online mediation. Why? Because online presentations (with a host, presenter, and participants who can "raise their hand" if they have a question) and online mediation (with mediator and parties engaged from beginning to end in an…</p>
<p>Krista:</p>
<p>When with a group of mediators we tested Adobe Connect, we came to the conclusion that web conferencing software (e.g. Adobe Connect, GotoMeeting, Webex, FuzeMeeting, and so on) designed for online presentations/webinars don't work well for online mediation. Why? Because online presentations (with a host, presenter, and participants who can "raise their hand" if they have a question) and online mediation (with mediator and parties engaged from beginning to end in an interactive conversation) are 2 different animals.</p>
<p>In my view, the best way to judge an online mediation software is by putting ourselves in the parties' shoes. Ideally, for example, we should run simulations not only with mediators, but also with non-mediators -- people (consumers, small business owners, employees, supervisors) who have never participated in mediation (let alone online mediation) in their life. Unfortunately, all attempts I have made so far to find such people have not been successful.</p>
<p>As in indicated in a previous message I sent earlier to Graham, I believe that from the parties' perspective the technology we use for online mediation should be so intuitive, simple and easy to use to become "invisible". If that is possible (and I'm confident it is) what do they and we need a "technology secretary" for?</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite>Krista Grace Jessacher said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1#4905899Comment55075"><div><div class="xg_user_generated"><p></p>
<div>A really good look at some of the different Live or "Real-Time" Online Mediation tools. </div>
<div>I would probably encourage participants to post a business casual photo of themselves (a still photo) rather than the live videocam (unless that particular participant really prefers the videocam for them).</div>
<div>To be functional:</div>
<div>1. Many online mediation participants are going to need a "technology secretary" to handle all the tech windows/prompts/messaging so they can focus on what is being said. </div>
<div>2. For the younger crowd, participants are really going to want an online mediation system that works on <i>mobile devices</i>, and works well.</div>
<div>3. Cost has to be reasonable.</div>
<div>4. I would be cautious in an online mediation that participants don't get lost in oversharing on the online platform with the ease of a click of a button, huge volumes of info can be shared (somewhat permanently). </div>
<div><div>I would probably prefer something a bit more structured for initially starting the mediation, </div>
<div>e.g. required to put in your synopsis of the dispute (in writing, one paragraph), </div>
<div>required to input what you feel are 3 crucial evidence/documents etc (in writing, list of 3 items).</div>
<div>Maybe that could be exchanged by participants prior to this mediation conference call and it is there for participants to review during the mediation process itsefl. </div>
</div>
<div>I agree with Colin that the parties find the process overwhelming and confusing. And maybe that is why having a Technology Secretary paired with them will help them through the stressful moments. Because once they are overwhelmed - they will walk away and the mediation won't be a success. Thank you Giuseppe!</div>
</div>
</div>
</blockquote> A really good look at some o…tag:www.adrhub.com,2013-11-06:4905899:Comment:550752013-11-06T19:55:57.582ZKrista Grace Jessacherhttp://www.adrhub.com/profile/KristaGraceJessacher
<p></p>
<div>A really good look at some of the different Live or "Real-Time" Online Mediation tools. </div>
<div>I would probably encourage participants to post a business casual photo of themselves (a still photo) rather than the live videocam (unless that particular participant really prefers the videocam for them).</div>
<div>To be functional:</div>
<div>1. Many online mediation participants are going to need a "technology secretary" to handle all the tech windows/prompts/messaging so they…</div>
<p></p>
<div>A really good look at some of the different Live or "Real-Time" Online Mediation tools. </div>
<div>I would probably encourage participants to post a business casual photo of themselves (a still photo) rather than the live videocam (unless that particular participant really prefers the videocam for them).</div>
<div>To be functional:</div>
<div>1. Many online mediation participants are going to need a "technology secretary" to handle all the tech windows/prompts/messaging so they can focus on what is being said. </div>
<div>2. For the younger crowd, participants are really going to want an online mediation system that works on <i>mobile devices</i>, and works well.</div>
<div>3. Cost has to be reasonable.</div>
<div>4. I would be cautious in an online mediation that participants don't get lost in oversharing on the online platform with the ease of a click of a button, huge volumes of info can be shared (somewhat permanently). </div>
<div><div>I would probably prefer something a bit more structured for initially starting the mediation, </div>
<div>e.g. required to put in your synopsis of the dispute (in writing, one paragraph), </div>
<div>required to input what you feel are 3 crucial evidence/documents etc (in writing, list of 3 items).</div>
<div>Maybe that could be exchanged by participants prior to this mediation conference call and it is there for participants to review during the mediation process itsefl. </div>
</div>
<div>I agree with Colin that the parties find the process overwhelming and confusing. And maybe that is why having a Technology Secretary paired with them will help them through the stressful moments. Because once they are overwhelmed - they will walk away and the mediation won't be a success. Thank you Giuseppe!</div> Graham:
"Commitments and Disc…tag:www.adrhub.com,2013-11-06:4905899:Comment:551662013-11-06T17:27:07.116ZGiuseppe Leonehttp://www.adrhub.com/profile/GiuseppeLeone
<p>Graham:</p>
<p>"Commitments and Disciplines" - During our online mediation simulations and training mediators learn how to address all those (and other) important issues: with a pre-mediation session; during their opening statement; and also in the "Agreement to Mediate".</p>
<p>"Joint/Private Sessions" - Like in face-to-face mediation, online mediators should be able to set up and switch between joint and private sessions with the parties - as easily and effortlessly as possible. For…</p>
<p>Graham:</p>
<p>"Commitments and Disciplines" - During our online mediation simulations and training mediators learn how to address all those (and other) important issues: with a pre-mediation session; during their opening statement; and also in the "Agreement to Mediate".</p>
<p>"Joint/Private Sessions" - Like in face-to-face mediation, online mediators should be able to set up and switch between joint and private sessions with the parties - as easily and effortlessly as possible. For example, after a joint session with both parties, an online mediator would say something like this:</p>
<p>~~~<br/>Party 1 and Party 2, I think it would be useful if I can have a word with each of you privately, to understand better what's on your mind. Is that OK with both of you? (Let's suppose they both say Yes).</p>
<p>Party 1, is it OK then if I meet 10-15 minutes with Party 2, and then I will meet 10-15 minutes with you? (Let's suppose Party 1 says Yes).</p>
<p>Party 1, while you wait outside our online mediation room, can you think about X, Y, Z and tell me what you think when we get back together? (Let's suppose that Party 1 says Yes).</p>
<p></p>
<p>Okay, Party 1, I am going to hang up on you know... I'll see you later... in 10-15 minutes.</p>
<p>~~~</p>
<p>As shown by the simulations posted on our website, online mediators can perform all the tasks they would perform if they were face-to-face with the parties. Such possibility, however, depends much on the software being used, which ideally should be so intuitive, easy and simple to use to become "invisible" - particularly to the parties.</p>
<p>Giuseppe</p>
<p><br/> <br/> <cite>Graham Ross said:</cite></p>
<blockquote cite="http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1?commentId=4905899%3AComment%3A55239&xg_source=msg_com_forum#4905899Comment55239"><div><div class="xg_user_generated"><p>Guiseppe - interested to know what commitments and disciplines you impose on the parties preparatory to the session, eg as to lack of distractions in the room, confidentiality (no others in the physical room of the party unless disclosed and agreed ) , recording etc</p>
<p>Do you just do joint sessions or do you caucus within a session. If so what do you say to the party you are not caucusing with as to how to spend his time outside the 'room' - do you give him tasks etc. </p>
<p></p>
<p>Graham</p>
<p></p>
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