The first issue of JIOA's ninth year includes a diverse collection of articles about Ombuds practice and professionalism.  Editors Howard Gadlin and Samantha Levine-Finley write: "For a long time it felt as if ombuds spent more time talking about being ombuds then they spent ombudsing. ... Now our discussions are beginning to change, expand and deepen." Articles in the issue include: "The Art o…