Jeff Thompson's Posts - ADRhub - Creighton NCR2024-03-28T10:40:08ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompsonhttp://storage.ning.com/topology/rest/1.0/file/get/2535131567?profile=RESIZE_48X48&width=48&height=48&crop=1%3A1http://www.adrhub.com/profiles/blog/feed?user=2q1taroozy26n&xn_auth=noThe Science of Negotiation – Patterns to Predict Success or Failuretag:www.adrhub.com,2014-08-04:4905899:BlogPost:600902014-08-04T14:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<h3 class="post-title entry-title"></h3>
<div class="post-body entry-content" id="post-body-5105048539331300859"><div><span><span>I highly </span><span><b>recommend</b></span><span> reading </span><span><b>this from</b></span><span> the brilliant people at <a href="http://metriclab.com/the-science-of-negotiation-%E2%80%93-patterns-to-predict-success-or-failure/">Metric Lab.</a> </span></span></div>
<div><span><span>Yes, it's a bit long and covers a variety of topics but it is well worth…</span></span></div>
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<div class="post-body entry-content" id="post-body-5105048539331300859"><div><span><span>I highly </span><span><b>recommend</b></span><span> reading </span><span><b>this from</b></span><span> the brilliant people at <a href="http://metriclab.com/the-science-of-negotiation-%E2%80%93-patterns-to-predict-success-or-failure/">Metric Lab.</a> </span></span></div>
<div><span><span>Yes, it's a bit long and covers a variety of topics but it is well worth reading for both law enforcement </span><span><b>and</b></span><span> non-law enforcement personnel. </span></span></div>
<div class="separator"><span><a href="http://solvm.com/wp-content/uploads/2011/06/metricLogo_Red.jpg"><img border="0" src="http://solvm.com/wp-content/uploads/2011/06/metricLogo_Red.jpg" height="320" width="320"/></a></span></div>
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<div><span class="font-size-4" style="color: #ff0000;"><strong>Behavior Patterns of the Taker-Negotiator Relationship</strong></span></div>
<div><br/> In addition to the creation of the Crisis Communication Rating Scale, McClain’s research team applied this system to archived transcripts of hostage negotiations and obtained preliminary results. These findings have identified certain communication patterns that are associated with a peaceful resolution.</div>
<div><span style="color: #ff0000;">First</span><span><span>, the research indicated that increased communication between hostage taker and negotiator led to a greater chance of peaceful resolution…</span></span></div>
<div><span style="color: #ff0000;">Second</span><span>, it was found that as more personal information about the hostage taker was disclosed, the negotiator-taker relationship deepened, leading to feelings of trust and willingness to cooperate</span><span><span>…</span></span></div>
<div><span style="color: #ff0000;">Finally</span><span>, it was found that the hostage taker tends to follow the lead of the hostage negotiator. </span></div>
<div><span style="color: #ff0000;"><b>Read the full article from Metric Lab [<a href="http://metriclab.com/the-science-of-negotiation-%E2%80%93-patterns-to-predict-success-or-failure/"><span style="color: #ff0000;">HERE</span></a>]. </b></span></div>
</div>Quick Tip: Hostage Negotiator's Tone of Voicetag:www.adrhub.com,2014-06-23:4905899:BlogPost:596762014-06-23T13:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><em>(<a href="http://crisisnegotiator.blogspot.com/2014/05/quick-tip-negotiators-tone-of-voice.html" target="_blank">Originally posted at the Crisis Negotiator Blog</a>)</em></p>
<p>Crisis and hostage negotiator's are involved in situations that are tense, stressful, and anxiety-filled. In order to try to reduce the overwhelming emotions being experienced by the person they are trying to help, the negotiator's tone of voice is an important tool that can help move the conversation toward a…</p>
<p><em>(<a href="http://crisisnegotiator.blogspot.com/2014/05/quick-tip-negotiators-tone-of-voice.html" target="_blank">Originally posted at the Crisis Negotiator Blog</a>)</em></p>
<p>Crisis and hostage negotiator's are involved in situations that are tense, stressful, and anxiety-filled. In order to try to reduce the overwhelming emotions being experienced by the person they are trying to help, the negotiator's tone of voice is an important tool that can help move the conversation toward a peaceful resolution.</p>
<div class="post-body entry-content" id="post-body-689512250187371217"><br/><div class="separator"><span><a href="http://3.bp.blogspot.com/-zEMOLU5MZog/U4cpeMW5VvI/AAAAAAAAB0Q/RR8LKw8qbRI/s1600/ToneKnob.jpg"><img border="0" src="http://3.bp.blogspot.com/-zEMOLU5MZog/U4cpeMW5VvI/AAAAAAAAB0Q/RR8LKw8qbRI/s1600/ToneKnob.jpg" height="271" width="320" class="align-center"/></a></span></div>
<br/> <span>According to Strentz (<a href="http://www.amazon.com/Psychological-Aspects-Crisis-Negotiation-Edition/dp/1439880050/ref=sr_1_2?ie=UTF8&qid=1400502828&sr=8-2&keywords=thomas+strentz">2012, p.81</a>), after interviewing numerous hostage takers, a theme that emerged was that frequently the hostage takers could not recall the specific things the negotiator said to them that contributed to them turning him or herself in. What they did remember however was the tone of voice of the negotiator- it was one of concern for them as a victim and in need of help.</span><br/> <a name="more" id="more"></a><br/> <span><br/></span> <span><span>Think about that- the hostage taker felt the negotiator cared for them and felt like the negotiator saw them as a victim</span>. Can you as a crisis/hostage negotiator talk to a hostage taker so he or she feels like you have genuine concern for them? This job is clearly not for everyone. </span><br/> <span><br/></span> <span>Even if you are not a hostage negotiator, consider the impact your tone has if you are a mediator, negotiator, ombuds, or conflict coach. Being aware of your tone is the first step to realizing the impact it is having in your role as being a guide in assisting people navigate through their dispute or conflict. </span><br/> <span><br/></span> <span>Your tone, like your other nonverbal (and verbal) communication such as your posture, gestures, and facial expressions is contagious- are your displaying calm, patience, understanding, and empathy?</span><br/> <span><br/></span> <span>The tone of voice of a hostage negotiator also is important because of its connection with he or her trying to build rapport and develop trust with the hostage taker. In order for a crisis/hostage negotiator to be effective in influencing the hostage taker to re-evaluate their situation and accept a peaceful resolution, it requires a negotiator to employ a variety of skills that must be used effectively based on the context of the situation.</span><br/> <span><br/></span> <b><span>Some quick tips with respect to a negotiator's tone of voice:</span></b><br/>
<ul>
<li><span><span>An FBI negotiator during a training once said talk to the person as if they are your friend. Your situation might be contextually different but </span>ask yourself if your tone is displaying respect<span>?</span></span></li>
<li><span><span>Speak </span>slowly<span> and </span>clearly</span></li>
<li><span><span>Have your voice emit </span>calmness<span> while also being </span>assertive<span> (they complement- not contradict- one another)</span></span></li>
<li><span>Reduce<span> speaking disfluencies ("umms" and "ahhs")</span></span></li>
<li><span><span>Use </span>minimal encouragers<span> ("mmm" and "okay") as it shows interest in what they are saying and encourages people to continue speaking (<a href="http://www.psychologytoday.com/blog/beyond-words/201311/active-listening-techniques-hostage-crisis-negotiators">Read about more active listening skills here</a>)</span></span></li>
<li><span>Be genuine<span>- regardless of what words you use, your tone can show the person if you genuinely care or just "going through the motions"</span></span></li>
</ul>
<div><span>A negotiator's tone of voice, when used effectively, is a critical tool that can guide the hostage taker towards a peaceful conclusion. This is not limited to just hostage negotiators as other conflict resolution professionals who are mindful of this will realize how your tone is an important tool in helping people involved in conflicts and disputes. </span></div>
</div>Top 10 FBI Behavioral Unit Techniques for Building Rapport With Anyonetag:www.adrhub.com,2014-05-19:4905899:BlogPost:590602014-05-19T15:08:25.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><a href="http://www.michaelhartzell.com/Portals/52063/images/Robin-Dreeke.jpg" target="_blank"><img class="align-left" src="http://www.michaelhartzell.com/Portals/52063/images/Robin-Dreeke.jpg"></img></a> <em>(From Time.com)</em> Robin Dreeke is head of the FBI’s Counterintelligence Behavioral Analysis Program.</p>
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<p>In his book <a href="http://www.amazon.com/gp/product/B0060YIBLK/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0060YIBLK&linkCode=as2&tag=spacforrent-20" target="_blank">It’s Not All About “Me”: The Top Ten Techniques for…</a></p>
<p><a href="http://www.michaelhartzell.com/Portals/52063/images/Robin-Dreeke.jpg" target="_blank"><img src="http://www.michaelhartzell.com/Portals/52063/images/Robin-Dreeke.jpg" class="align-left"/></a><em>(From Time.com)</em> Robin Dreeke is head of the FBI’s Counterintelligence Behavioral Analysis Program.</p>
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<p>In his book <a href="http://www.amazon.com/gp/product/B0060YIBLK/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0060YIBLK&linkCode=as2&tag=spacforrent-20" target="_blank">It’s Not All About “Me”: The Top Ten Techniques for Building Quick Rapport with Anyone</a> he simply and clearly spells out methods for connecting with people.</p>
<h2>1) Establish artificial time constraints</h2>
<p>Nobody wants to feel trapped in an awkward conversation with a stranger...</p>
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<p>Yes, I am sure you want to read more just click [<a href="http://time.com/98473/top-10-fbi-behavioral-unit-techniques-for-building-rapport-with-anyone/" target="_blank">HERE</a>] and read the rest from Time.com </p>
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<p>You can also read more on rapport building from a few of my articles:</p>
<h1><span class="font-size-3"><a href="http://www.psychologytoday.com/blog/beyond-words/201203/cpr-charisma-professionalism-rapport" target="_blank">CPR: Charisma, Professionalism & Rapport</a></span></h1>
<h3 class="post-title entry-title"><span class="font-size-3"><a href="http://crisisnegotiator.blogspot.com/2014/02/5-tips-on-measuring-crisis-hostage_17.html" target="_blank">5 Tips On Measuring Crisis & Hostage Negotiation Progress</a></span></h3>
<h1><span class="font-size-3"><a href="http://www.nonverbalphd.com/?p=343" target="_self">Tips On Building Rapport</a></span></h1>
<p></p>Using Analogies To Defend Mandatory Mediationtag:www.adrhub.com,2014-03-14:4905899:BlogPost:580382014-03-14T20:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><a href="http://www.mediate.com/images/nav_top_lft_2009.gif" target="_blank"><img class="align-center" src="http://www.mediate.com/images/nav_top_lft_2009.gif"></img></a></p>
<p>From Mediate.com</p>
<p><i>by <a href="http://www.mediate.com/articles/PaoloGavrila.cfm#bio">Giuseppe de Palo, Christian Radu Chereji, Constantin-Adi Gavrila</a></i></p>
<p><i> </i></p>
<p>The above three authors recently wrote a fairly in-depth response to Adi Gavrila's article titled "What Went Wrong With Mediation." …</p>
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<p><a href="http://www.mediate.com/images/nav_top_lft_2009.gif" target="_blank"><img src="http://www.mediate.com/images/nav_top_lft_2009.gif" class="align-center"/></a></p>
<p>From Mediate.com</p>
<p><i>by <a href="http://www.mediate.com/articles/PaoloGavrila.cfm#bio">Giuseppe de Palo, Christian Radu Chereji, Constantin-Adi Gavrila</a></i></p>
<p><i> </i></p>
<p>The above three authors recently wrote a fairly in-depth response to Adi Gavrila's article titled "What Went Wrong With Mediation." </p>
<p><a href="http://www.mediate.com/articles/GavrilaAbl20140207.cfm" target="_blank">Read the original article here</a><span>.</span></p>
<p></p>
<p><span>From the beginning of the article:</span></p>
<blockquote><p><span style="color: #008080;">In a thought-provoking article authored for Mediate.com, “What Went Wrong With Mediation”, my long-time friend and esteemed colleague Adi Gavrila discussed, amongst other things, the methodology, findings, and recommendations of the European study. In this little article, I would like to correct Adi’s errors on some material aspects of the study and, using his comments about the study, address other arguments he makes. My discussion, I hope, will explain the title for my article, which I devote to all those who<a name="_GoBack"></a> – in my view – are placing their hopes on a false Prince Charming.</span></p>
<p><span style="color: #008080;">Adi is correct in pointing out that the number of cases being mediated remains disappointing, both in the US and the EU.</span></p>
<p></p>
</blockquote>
<p>And then much later here is the what I think is a good way to defend mandatory mediation. First, I am not saying I agree or disagree with mandatory mediation, what I am saying is his analogy is a great way for them to defend their opinion:</p>
<blockquote><p><span style="color: #008080;"> I argue that the human being’s initial, natural response to a legal conflict (or the threat of it) is not mediation, but litigation--despite the fact that, overall, the better approach, at least in the vast majority of the cases, is an amicable process. My point is the following: people know that wearing a seat belt or a helmet is good for them (and society); still, we have laws compelling that behavior. A “culture of safe driving” alone won’t do it.</span></p>
<p></p>
</blockquote>
<p><a href="http://www.mediate.com/articles/PaoloGavrila.cfm" target="_blank">Read the full article here.</a></p>
<p></p>
<p><span>Thoughts?</span></p>Prezi Presentation: 10 Mistakes of Hostage & Crisis Negotiatorstag:www.adrhub.com,2013-10-25:4905899:BlogPost:541292013-10-25T13:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><span style="color: #000000;"><a href="http://www.nonverbalphd.com/wp-content/uploads/2013/10/10-Mistakes-Graphic.jpg"><img alt="" class="aligncenter size-medium wp-image-498" height="179" src="http://www.nonverbalphd.com/wp-content/uploads/2013/10/10-Mistakes-Graphic-300x179.jpg" title="10-Mistakes Graphic" width="300"></img></a> <br></br></span></p>
<p><span style="color: #000000;">I recently gave a presentation at Columbia University Conference on <strong>10 Mistakes Law Enforcement Hostage and Crisis Negotiators Have Made <em>& How You Can Avoid Them</em></strong>.</span></p>
<p><span style="color: #000000;">Grounded in research, the presentation also offers methods these negotiators…</span></p>
<p><span style="color: #000000;"><a href="http://www.nonverbalphd.com/wp-content/uploads/2013/10/10-Mistakes-Graphic.jpg"><img class="aligncenter size-medium wp-image-498" title="10-Mistakes Graphic" src="http://www.nonverbalphd.com/wp-content/uploads/2013/10/10-Mistakes-Graphic-300x179.jpg" alt="" width="300" height="179"/></a><br/></span></p>
<p><span style="color: #000000;">I recently gave a presentation at Columbia University Conference on <strong>10 Mistakes Law Enforcement Hostage and Crisis Negotiators Have Made <em>& How You Can Avoid Them</em></strong>.</span></p>
<p><span style="color: #000000;">Grounded in research, the presentation also offers methods these negotiators utilize to avoid the mistakes while I also offered examples on how everyone can apply them to their lives regardless of their profession.</span></p>
<p><strong><span style="color: #000000;">Read the article [<a href="http://ac4.ei.columbia.edu/2013/10/16/sustainable-peace-conference-workshop-preview-learning-from-hostage-crisis-negotiators-by-jeff-thompson/"><span style="color: #000000;">HERE</span></a>].</span></strong></p>
<p><strong><span style="color: #000000;">See the presentation [<a href="http://prezi.com/2ctr516otpnc/?utm_campaign=share&utm_medium=copy&rc=ex0share"><span style="color: #000000;">HERE</span></a>] or click below.</span></strong></p>
<p><span style="color: #000000;">Enjoy!</span></p>Tips For Tough Negotiations By Former Ambassador Richardsontag:www.adrhub.com,2013-10-16:4905899:BlogPost:539622013-10-16T12:25:18.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Originally posted at the <a href="http://crisisnegotiator.blogspot.com/2013/10/4-secrets-for-winning-toughest.html">Crisis Negotiator Blog</a></p>
<p><span style="font-family: Arial, Helvetica, sans-serif; line-height: 27px;"><b>Former U.S. Ambassador to the United Nations Bill Richardson has quite the reputation for brokering deals with thugs. Here's how he does it.…</b></span></p>
<p>Originally posted at the <a href="http://crisisnegotiator.blogspot.com/2013/10/4-secrets-for-winning-toughest.html">Crisis Negotiator Blog</a></p>
<p><span style="font-family: Arial, Helvetica, sans-serif; line-height: 27px;"><b>Former U.S. Ambassador to the United Nations Bill Richardson has quite the reputation for brokering deals with thugs. Here's how he does it.</b></span></p>
<div style="border: 0px; font-family: Vollkorn, 'Times New Roman'; font-size: 16px; font: inherit; line-height: 1.5em; margin-bottom: 0.9em; padding: 0px; vertical-align: baseline;"><a href="http://crisisnegotiator.blogspot.com" target="_blank"><img src="http://1.bp.blogspot.com/-t3g_LFIiFdg/Uj-mP8Rs01I/AAAAAAAABa0/bloIgyI9fMU/s640/Blog-banner.gif?width=640" width="640" class="align-full"/></a><br/><span style="font-family: Arial, Helvetica, sans-serif;">"Let's send Richardson," President Bill Clinton once said, according to Bill Richardson, a former Clinton cabinet member. "Bad people like him."</span></div>
<div class="separator" style="clear: both; text-align: center;"><a href="http://www.washingtonspeakers.com/images/photos/sp1/3200.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: Arial, Helvetica, sans-serif;"><img border="0" height="200" src="http://www.washingtonspeakers.com/images/photos/sp1/3200.jpg" width="164"/></span></a></div>
<div style="border: 0px; font-family: Vollkorn, 'Times New Roman'; font-size: 16px; font: inherit; line-height: 1.5em; margin-bottom: 0.9em; padding: 0px; vertical-align: baseline;"><span style="font-family: Arial, Helvetica, sans-serif;">Richardson, who is also the former governor of New Mexico and a former U.S. Ambassador to the United Nations, has carried out high-stakes diplomatic negotiations with dictators, thugs, and other slightly more peace-friendly world powers, is also the author of <em style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">How to Sweet-Talk a Shark: Strategies and Stories From a Master Negotiator</em>. In it, along with his co-author Kevin Bleyer, he spins yarns about his negotiating successes--and a couple of cringe-inducing failures--with two generations of North Korean leaders, Fidel Castro, and Saddam Hussein.</span></div>
<div style="border: 0px; font-family: Vollkorn, 'Times New Roman'; font-size: 16px; font: inherit; line-height: 1.5em; margin-bottom: 0.9em; padding: 0px; vertical-align: baseline;"><span style="font-family: Arial, Helvetica, sans-serif;">I decided to ask Richardson for some lessons he's learned from those years of high-stakes deal brokering that could be more broadly applicable to any boardroom or dining-room table. He shared four.</span></div>
<div style="border: 0px; font-family: Vollkorn, 'Times New Roman'; font-size: 16px; font: inherit; line-height: 1.5em; margin-bottom: 0.9em; padding: 0px; vertical-align: baseline;"><span style="border: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 18px; font: inherit; letter-spacing: 0px; margin: 0px 0px 0.8em; padding: 0px; vertical-align: baseline;"><b>1) Only take a gamble if it's your very last option.</b></span></div>
<div style="border: 0px; font-size: 16px; font: inherit; line-height: 1.5em; margin-bottom: 0.9em; padding: 0px; vertical-align: baseline;"><span style="border: 0px; font-size: 18px; font: inherit; letter-spacing: 0px; margin: 0px 0px 0.8em; padding: 0px; vertical-align: baseline;"><b><span style="font-family: Arial, Helvetica, sans-serif;">Read the rest from INC.com <a href="http://www.inc.com/christine-lagorio/bill-richardson-winning-negotiations.html">HERE</a></span></b></span><br/><span style="border: 0px; font-size: 18px; font: inherit; letter-spacing: 0px; margin: 0px 0px 0.8em; padding: 0px; vertical-align: baseline;"><a href="http://www.adrhub.com/ACRcrisis" target="_blank"><img src="http://1.bp.blogspot.com/-YpI-sU5CNZ4/Uj-i1NCzKJI/AAAAAAAABac/FoYa6NDOyYs/s640/ACR-crisis-banner-red-block1-small.jpg?width=640" width="640" class="align-full"/></a></span><br/><span style="border: 0px; font-size: 18px; font: inherit; letter-spacing: 0px; margin: 0px 0px 0.8em; padding: 0px; vertical-align: baseline;"><b><br/></b></span></div>Government Shutdown Tip: Build A Golden Bridgetag:www.adrhub.com,2013-10-04:4905899:BlogPost:528972013-10-04T14:11:04.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Build a golden-what?<br></br> <br></br> What does a bridge, no less a 'golden' one, have to do with mediation and negotiation? Well, the term is from William Ury's book, Getting Past No [<a class="ext" href="http://www.amazon.com/Getting-Past-No-William-Ury/dp/0553371312/ref=sr_1_1?ie=UTF8&s=books&qid=1236340911&sr=8-1" target="_blank">here</a> at Amazon and many others].…<br></br>
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<div class="article-image-wrap article-image-wrap-article-inline-half"></div>
<p>Build a golden-what?<br/> <br/>
What does a bridge, no less a 'golden' one, have to do with mediation and negotiation? Well, the term is from William Ury's book, Getting Past No [<a href="http://www.amazon.com/Getting-Past-No-William-Ury/dp/0553371312/ref=sr_1_1?ie=UTF8&s=books&qid=1236340911&sr=8-1" class="ext" target="_blank">here</a> at Amazon and many others].<br/>
<br/>
</p>
<div class="article-image-wrap article-image-wrap-article-inline-half"><a href="http://rsrc.psychologytoday.com/files/imagecache/article-inline-half/blogs/75495/2013/10/134653-134487.jpg" target="_blank"><img src="http://rsrc.psychologytoday.com/files/imagecache/article-inline-half/blogs/75495/2013/10/134653-134487.jpg" class="align-left"/></a></div>
<p><span>Building a golden bridge refers to making sure you have satisfied and overcome the the four common obstacles to an agreement: involving them in devising a solution, meeting unmet interests, helping them save face and finally making the process as simple and easy as possible.</span><br/> <br/>
<span>There is much more to just making an attractive offer to the other party. If the above listed criteria are not satisfied, you might find yourself making what you think is the best offer for them, and then surprisingly they reject it. </span></p>
<p> </p>
<p>As the current government shutdown continues down what is seemingly an intractable path, the following tips are all the more relevant.<br/> <br/>
<span class="font-size-4" style="color: #ff6600;"><strong>1) Have everyone involved in building/writing the agreement</strong></span><br/>
It is known that an agreement has a greater chance to be long lasting when the parties involved in the agreement also have input into what the agreement states. Even the best agreements can fail, or not even get finalized, if a party feels that they are being shut out. Simple ways to ensure everyone is involved is to ask them questions like, "what do you think?", "how do you see it?", "what should we do?"</p>
<p>Even if you are the one who suggested the idea earlier, do not take credit for it. You can say, "As we mentioned earlier," or to connect your comments with theirs, as Ury states, you can say something like, "Building on what you said earlier...".</p>
<p>Remember, keep focused on the goal- getting an agreement that will have you better off than your alternative. This is called your BATNA (use this acronym and impress your friends or fellow Congressmen- BATNA is Best Alternative to a Negotiated Aggreement). So, if this means taking a bite of "humble pie" and letting the other side think they came up with the idea that is good- you not only built them a Golden Bridge, you also got what you wanted. </p>
<p> </p>
<p><span class="font-size-4" style="color: #ff6600;"><strong>2) Look beyond the obvious interests (i.e. money) to include other, not-so-obvious interests</strong></span></p>
<p> </p>
<p><span class="font-size-4"><strong>Read the rest of the article at PsychologyToday.com <a href="http://www.psychologytoday.com/blog/beyond-words/201310/government-shutdown-negotiation-tip-build-golden-bridge" target="_self">HERE</a></strong></span></p>
<div> </div>
<div> </div>Hostage & Crisis Negotiators: Nonverbal Communication Basicstag:www.adrhub.com,2013-08-13:4905899:BlogPost:517742013-08-13T11:33:06.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<div class="page-title"><h1><em><span class="font-size-3">Learn the skills used by these expert negotiators and how it can help you.</span></em></h1>
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<div class="content"><div class="article-content-top"><a class="pt-basics-link" href="http://www.psychologytoday.com/basics/mating" title="Psychology Today looks at Mating "></a><p>Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations…</p>
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<div class="page-title"><h1><em><span class="font-size-3">Learn the skills used by these expert negotiators and how it can help you.</span></em></h1>
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<div class="content"><div class="article-content-top"><a href="http://www.psychologytoday.com/basics/mating" title="Psychology Today looks at Mating " class="pt-basics-link"></a><p>Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense, (potentially) volatile, and where lives can be at risk. </p>
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<div class="article-image-wrap article-image-wrap-article-inline-half"><a href="http://rsrc.psychologytoday.com/files/imagecache/article-inline-half/blogs/75495/2013/08/130950-130582.jpg" target="_blank"><img src="http://rsrc.psychologytoday.com/files/imagecache/article-inline-half/blogs/75495/2013/08/130950-130582.jpg" class="align-full"/></a><div class="article-image-caption"><p><span class="font-size-1">The negotiator's appearance matters.</span></p>
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Learning the skills that these professionals apply to their distinct negotiation setting is not only interesting but it can also help you. Although their work is very different from yours most likely, the tools they use to effectively communicate and resolve a situation is still applicable to you and your work.<br />
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<p>Nonverbal communication plays an important role during hostage and crisis situations involving law enforcement personnel. Nonverbal communication is not limited to solely “body language” but rather includes a variety of other elements. To raise awareness of the numerous nonverbal communication elements that are possibly present during an interaction, I created the <a href="http://www.semionaut.net/semiotics-nonverbal-communication-2/" class="ext" target="_blank">METTA acronym</a> (movement,, touch, tone, and appearance) during my doctoral research on nonverbal communication and mediators.</p>
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<p>Below, I have applied the METTA acronym to the hostage and crisis negotiation setting offering an introductory look at how nonverbal communication can impact the negotiations while also offering insight to the skills used by these professionals. </p>
<p><strong>Movement.</strong> Congruent body movement that is matching the words being spoken helps display genuine while also contributes to developing rapport and building trust. Even when communication signals are limited such as just talking via phone, it still plays an important role. Think about the next time you are on the phone and notice how often you nod your head, use hand gestures, and use paralanguage such as “mmm” to express agreement or understanding. </p>
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<p><strong>Read the rest of the article at PsychologyToday.com [<a href="http://www.psychologytoday.com/blog/beyond-words/201308/hostage-crisis-negotiators-nonverbal-communication-basics" target="_blank">HERE</a>].</strong></p>Farah Pandith TEDx Boston Talk: Dismantle Hate With Counter-Narrativestag:www.adrhub.com,2013-07-15:4905899:BlogPost:514712013-07-15T19:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Watch this TEDx Boston event featuring peace and conflict resolution promoter, Farah Pandith. She is also the first ever US Department of State Special Representative to Muslim Communities. She talks about the global Muslim youth community, perspectives, and particularly the diversity of what it means to be Muslim. </p>
<p>She mentions where do you young people (young Muslims in the examples she provides) go for answers? Often, it is the Internet and it provides an opportunity for…</p>
<p>Watch this TEDx Boston event featuring peace and conflict resolution promoter, Farah Pandith. She is also the first ever US Department of State Special Representative to Muslim Communities. She talks about the global Muslim youth community, perspectives, and particularly the diversity of what it means to be Muslim. </p>
<p>She mentions where do you young people (young Muslims in the examples she provides) go for answers? Often, it is the Internet and it provides an opportunity for extremists to provide guidance to these young people. Special Representative concludes however hope is not lost but rather building connections through communication helps "dismantle" hate and provide a "counter-narrative." She adds some inspirational stories of how Muslim young adults are doing this across the globe.</p>
<p>Instead of me trying to provide any information or a recap, do yourself a favor and watch the video. Not only the content is worth listening to but Special Representative Pandith is also a worthy presenter. </p>
<p>Enjoy!<iframe width="560" height="315" src="//www.youtube.com/embed/UPJIPoVooh4?wmode=opaque" frameborder="0"></iframe>
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<p>Want to read more about the work of Special Representation? Read this article on empathy [<a href="http://www.mediate.com//articles/ThompsonJ8.cfm" target="_blank">HERE</a>]</p>
<p>Make sure to follow her on Twitter too: <a href="http://www.twitter.com/farah_pandith" target="_blank">@Farah_Pandith</a></p>Are Women Lousy Salary Negotiators?tag:www.adrhub.com,2013-07-08:4905899:BlogPost:513262013-07-08T10:56:18.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><span>First, before anyone goes on the attack against me, this is not my title or my article. I came across it at USnews.com. Have a read of the snippet below. Thoughts?</span></p>
<p><a href="http://money.usnews.com/pubdbimages/image/48224/FE_DA_ConversationBoss_050613620x414.jpg" target="_blank"><img class="align-left" src="http://money.usnews.com/pubdbimages/image/48224/FE_DA_ConversationBoss_050613620x414.jpg?width=268" width="268"></img></a></p>
<p><span style="font-family: 'times new roman', times;">No man would ever say – at least in print or mixed company – that women are bad at negotiating for money and power…</span></p>
<p><span>First, before anyone goes on the attack against me, this is not my title or my article. I came across it at USnews.com. Have a read of the snippet below. Thoughts?</span></p>
<p><a href="http://money.usnews.com/pubdbimages/image/48224/FE_DA_ConversationBoss_050613620x414.jpg" target="_blank"><img src="http://money.usnews.com/pubdbimages/image/48224/FE_DA_ConversationBoss_050613620x414.jpg?width=268" width="268" class="align-left"/></a></p>
<p><span style="font-family: 'times new roman', times;">No man would ever say – at least in print or mixed company – that women are bad at negotiating for money and power because no guy wants to be drop-kicked to the proverbial curb for being a sexist pig. That, and it's pretty ridiculous to suggest that women can't negotiate for more money or more power – just ask Martha Stewart, Oprah Winfrey or Sheryl Sandberg. Still, women seem to say or suggest it quite often.</span></p>
<p><span style="font-family: 'times new roman', times;">..."There has been a sizeable amount of research on this topic, and it does appear that women are more hesitant to negotiate than men, and that when they do negotiate they are less likely to make the first offer, and when they do make the first offer and counter offers, they're less extreme offers than the ones made by men," says Robin Pinkley, a professor of management and organizations at SMU Cox School of Business in Dallas and the author of "Get Paid What You're Worth." Pinkley, along with several other female academics, is also in the beginning stages of writing a book about negotiating for women.</span></p>
<p><strong>The the full article [<a href="http://money.usnews.com/money/personal-finance/articles/2013/07/02/are-women-lousy-salary-negotiators" target="_blank">HERE</a>].</strong></p>Public Diplomacy's Role at Various Stages of Conflict Resolutiontag:www.adrhub.com,2013-06-18:4905899:BlogPost:512302013-06-18T14:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><span class="font-size-3"><strong>"...Public diplomacy is critical in extending civilian-military power. It combines soft and hard power to make the kind of “smart power” that is necessary to succeed." </strong></span><br></br> <span class="font-size-3"><strong>-</strong><span class="font-size-2"><em>Tara Sonenshine, </em></span></span><span style="background-color: white; line-height: 16px;"><span style="font-family: Times, Times New Roman, serif;"><i>U.S. Under Secretary for Public Diplomacy…</i></span></span></p>
<p><span class="font-size-3"><strong>"...Public diplomacy is critical in extending civilian-military power. It combines soft and hard power to make the kind of “smart power” that is necessary to succeed." </strong></span><br/> <span class="font-size-3"><strong>-</strong><span class="font-size-2"><em>Tara Sonenshine, </em></span></span><span style="background-color: white; line-height: 16px;"><span style="font-family: Times, Times New Roman, serif;"><i>U.S. Under Secretary for Public Diplomacy and Public Affairs</i></span></span><br/> <span style="background-color: white; line-height: 16px;"><span style="font-family: Times, Times New Roman, serif;"><i><br/></i></span></span> <span class="font-size-2" style="clear: left; float: left; font-family: Arial, Helvetica, sans-serif; margin-bottom: 1em; margin-right: 1em;">The above quote is from Under Secretary Sonenshine's remarks she made recently and I think it resonates well with the work everyone does in conflict resolution- ranging from being a volunteer mediator to engaging in negotiations of seven-figure sum disputes or multi-nation treaties, and everything in between.</span><span class="font-size-3"><span class="font-size-2"><em><br/></em></span></span></p>
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<tbody><tr><td style="text-align: center;"><img alt="Photo of Tara Sonenshine" src="http://www.state.gov/img/12/48701/TSonenshine_150_1.jpg" style="margin-left: auto; margin-right: auto;"/></td>
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<tr><td class="tr-caption" style="text-align: center;"><span class="font-size-3" style="font-size: small; text-align: -webkit-auto;"><span class="font-size-2"><em>Tara Sonenshine, </em></span></span><span style="background-color: white; font-size: small; line-height: 16px; text-align: -webkit-auto;"><span style="font-family: Times, Times New Roman, serif;"><i>U.S. Under Secretary for Public Diplomacy and Public Affairs</i></span></span></td>
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<p><br/> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;">Sonenshine's words also reiterates what her co-worker, U.S. Department of State's Special Representative to Muslim Communities Farah Pandith (who happens to be giving the keynote at this year's <a href="http://acrgny.org/annual_conference">ACR-GNY Conference</a> later this week), states when she shares that her role and the U.S. Department of State as a whole is seeking to do when engaging others- change the narrative. </span></span><br/> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;"><br/></span></span> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;">This means working collaboratively to move from an "us and them" or even worse an "us versus them" perspective to creating a situation that does not always mean agreeing but rather communicating that creates understanding and mutual trust. There is no wonder the word "empathy" constantly comes up and is pervasive (it is also comforting for lack of a better word) with the work of the State Department's employees- utilizing it demonstrates with those they engage that it is a genuine outreach looking to develop sustainable and meaningful relationships. </span></span><br/> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;"><br/></span></span> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;">It is also notable to look at the positions held by both Sonenshine and Pandith- they both have accomplished much in global diplomacy in their careers using these effective communication skills and currently have prestigious positions where they possess considerable influence. </span></span><br/> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;"><br/></span></span> <span class="font-size-3"><span class="font-size-2" style="font-family: Arial, Helvetica, sans-serif;">Have a read of Soneshine's remarks below and take a moment to reflect on how it applies to your practice as someone who engages conflict.</span></span></p>
<div id="doctitle"><h2 class="tier3-headline"><br/> <a href="http://www.state.gov/images/2010/usdos-logo-seal.png" target="_blank"><img src="http://www.state.gov/images/2010/usdos-logo-seal.png?width=86" width="86" class="align-left"/></a><span style="color: #b45f06;">Public Diplomacy's Role at Various Stages of Conflict Resolution</span></h2>
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<p><br/> <span class="font-size-3"><span class="font-size-2"><em><span class="document_type_-_speaker_writer">Remarks</span></em></span></span></p>
<div id="templateFields"><div id="grid"><br/> <span class="official_s_name">Tara Sonenshine</span><p><span class="official_s_title-">Under Secretary for Public Diplomacy and Public Affairs </span></p>
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<div id="templateFields"><br/> <span class="audience">The Stimson Center<br/></span></div>
<div id="templateFields"><br/> <span class="location-">Washington, DC<br/></span></div>
<div id="date_long"><br/> June 6, 2013</div>
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<div><br/> It is an honor and a pleasure to be here today, with a good friend and colleague, Ellen Laipson, who has done so much to advance international affairs, not only through The Stimson Center, but from the White House to the Foreign Policy Advisory Board to countless other boards. Thank you, Ellen, for your friendship and your contributions to American foreign policy and for this unique opportunity to talk about the civilian-military space and its relationship to public diplomacy.<p>This is not an easy subject but it is a timely subject, as you will soon hear about in the panel discussion later this morning. Russ Rumbaugh, who directs your Budgeting for Foreign Affairs and Defense, will talk about the interaction between DOD and our civilian corps and Alison Giffen, who often collaborates with our own Bureau of Conflict and Stabilization Operations, will discuss ways we can enhance our civilian-military capabilities to support conflict resolution.</p>
<p>My thesis today is that public diplomacy is critical in extending civilian-military power. It combines soft and hard power to make the kind of “smart power” that is necessary to succeed. Public diplomacy is inextricably linked to key U.S. foreign policy goals of preventing deadly conflict, managing conflict when it occurs, and building civil societies out of the ashes of conflict.</p>
<p>Before I go any further, allow me just a bit of history.</p>
<p>At the State Department, I sit in the office once occupied by George Marshall—a man who understood a thing or two about strengthening our civilian-military continuum and about how to repurpose the aftermath of war into the new math of peace and prosperity.</p>
<p>The Marshall Plan set the precedent for a kind of transformative and collaborative capability. As former Secretary of State Clinton put it so well, and I quote, “The allies won the war with guts and valor, and the Marshall Plan won the peace with bricks and mortar.”</p>
<p>But the Marshall Plan went much further than bridges and buildings. It created an infrastructure for economic growth, which helped to create an alternative scenario to the biggest threat to our mutual freedom at the time: communism. The proof of success is in the story of the post-Marshall Plan era and how we, and our allies, came to choose paths that led to periods of peace and prosperity and alternatives to the communist system.</p>
<p>This theory of change that we can create alternatives to violence — that is the crux of the challenge of the military-civilian, civilian-military hyphen, in conflict prevention and post-conflict settings: How to create an alternative scenario to violence, destruction, division, hostility, and the danger of more deadly conflict.</p>
<p>It is also the challenge of public diplomacy—creating alternative scenarios using a variety of tools and approaches that have immediate and sometimes not so immediate impact.</p>
<p><strong><span style="font-family: Arial, Helvetica, sans-serif;">Read the full remarks [<a href="http://www.state.gov/r/remarks/2013/210355.htm" target="_blank">here]</a></span></strong><br/> <strong><span style="font-family: Arial, Helvetica, sans-serif;">Read about Under Secretary Sonenshine [<a href="http://www.state.gov/r/pa/ei/biog/187350.htm">here</a>]</span></strong></p>
</div>Judging Others When You Don't Realize Ittag:www.adrhub.com,2013-05-19:4905899:BlogPost:508452013-05-19T20:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><font face="Arial, Helvetica, sans-serif"><br></br> Mediation and nonverbal communication are two terms, and those who know me can vouch for it, that I have been using non-stop for the past two years as both are the core focus areas of my PhD research topic at <a href="http://www.griffith.edu.au/criminology-law/griffith-law-school">Griffith University Law School</a>. </font></p>
<div><font face="Arial, Helvetica, sans-serif"> …</font></div>
<p><font face="Arial, Helvetica, sans-serif"><br/> Mediation and nonverbal communication are two terms, and those who know me can vouch for it, that I have been using non-stop for the past two years as both are the core focus areas of my PhD research topic at <a href="http://www.griffith.edu.au/criminology-law/griffith-law-school">Griffith University Law School</a>. </font></p>
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<div><font face="Arial, Helvetica, sans-serif"><a href="http://www.griffith.edu.au/criminology-law/griffith-law-school" target="_blank"><img width="300" src="http://storage.ning.com/topology/rest/1.0/file/get/2544778418?profile=RESIZE_320x320" width="223" class="align-left" height="223"/></a>As I am in the midst of editing one of what seems like the endless chapters of a thesis that will be completed either in this life or the next, I thought why wait to share some of the findings? Rather, why not somewhat randomly share some 'golden nugget' quotes?<br/> <br/>
Below I share, and will continue to do so from time to time, some comments from my key informants.* This part of my research utilizes ethnography as means of exploring nonverbal communication and mediation. In short, I engaged in in-depth interviews with these key informants (mediation trainers and professors) to find how (and if) nonverbal communication is taught to budding mediators. </font></div>
<div><font face="Arial, Helvetica, sans-serif"> </font></div>
<div><font face="Arial, Helvetica, sans-serif"> Keep in mind, my arguments are 1) previous research identifies building rapport, establishing trust, and displaying professionalism as being the traits of effective mediators; and 2) each of the three are accomplished primarily through nonverbal channels.<br/> <br/>
The snippet below is a response from F5 (the fifth female key informant I interviewed) after being asked about the role of nonverbal communication in mediation:</font><div><p><font> </font></p>
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<div><p><font color="#660000">The key informants teach different types of listening and they stress the importance of it being non-judging. F5 explains:</font></p>
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<div><p><i><font color="#660000">The first thing I teach that I think addresses nonverbal communication is that I talk about the levels of listening. I talk about empathic listening versus filtered listening. I spend a lot of time on that at the beginning [of the training]. </font></i></p>
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<div><p><i><font color="#660000">I want [the trainees] to notice how they are sitting there judging- listening with judgment [thinking] ‘does this sound right [or] ‘does this sound wrong.’ I say [to the trainees] you are never going to be able to hide that; you cannot hide that nonverbally, I don’t care how perfect your reframes are, you will never hide you are being judgmental because it will come out in your tone of voice, it’s going to come out in the way you hold your body, it’s going to come out in the inflection of how you re-arrange your words. Even if the reframe is fine on paper, the way you said it came off judgmental, you can’t hide it. </font></i></p>
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<p><font face="Arial, Helvetica, sans-serif">Have you taken time to consider the different types of listening you do during a mediation session? Do you display, nonverbally, and even unknowingly, different gestures, facial expressions, tone, and posture? </font></p>
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<p><font face="Arial, Helvetica, sans-serif">I hope this will help you as a mediator or any position you have that relies on effective communication in order to be successful take a moment to reflect on how you listen.</font></p>
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<p><i>* A key informant is someone part of community that is engaged during quantitative research, including ethnography, because they "gatekeepers" providing valuable insight and knowledge based on their role in their community. I chose mediation trainers and professors as they not only possess this knowledge but these also have an incredible amount of responsibility- they teach mediation to new mediators.</i></p>
</div>Empathy is the Secret Weapontag:www.adrhub.com,2013-04-16:4905899:BlogPost:502382013-04-16T00:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><span class="font-size-4"><strong><a class="linkstyle" href="http://www.mediate.com/articles/ThompsonJ8.cfm">Empathy is the Secret Weapon</a></strong></span><br></br> <span class="font-size-4"><strong><i><a class="authlink" href="http://www.mediate.com/people/personprofile.cfm?auid=973"></a></i></strong></span><br></br> <span class="font-size-3"><strong><em>Having the ability to combat hate requires skills that are also necessary of mediators and other conflict professionals. One such skill is…</em></strong></span></p>
<p><span class="font-size-4"><strong><a href="http://www.mediate.com/articles/ThompsonJ8.cfm" class="linkstyle">Empathy is the Secret Weapon</a></strong></span><br/> <span class="font-size-4"><strong><i><a href="http://www.mediate.com/people/personprofile.cfm?auid=973" class="authlink"></a></i></strong></span><br/> <span class="font-size-3"><strong><em>Having the ability to combat hate requires skills that are also necessary of mediators and other conflict professionals. One such skill is empathy. It is important to note empathy does not require agreeing but more importantly it gives you insight as you move from the way you “see” things to “see” the situation or issue from a different perspective. </em></strong></span></p>
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<p><a href="http://www.state.gov/img/09/32973/Pandith_120_1.jpg" target="_blank"><img src="http://www.state.gov/img/09/32973/Pandith_120_1.jpg" class="align-left"/></a><em>Empathy is not just a powerful tool for mediators- it is being used with social media to inspire young people.</em></p>
<p>It is a bold task to attempt to fight hate with the tool empathy.</p>
<p>Hours Against Hate, started in 2010, is a project co-launched by U.S. Department of State Special Representative To Muslim Communities <a href="http://www.state.gov/r/pa/ei/biog/125492.htm" target="_blank">Farah Pandith,</a> to inspire young people to combat hate based on race, religion, gender, ethnicity, having a disability or being a lesbian, gay, bisexual, or being transgender.</p>
<p>Having the ability to combat hate requires skills that are also necessary of mediators and other conflict professionals. One such skill is empathy. It is important to note empathy is about understanding the perspective, emotions, and motivations of others. It does not require agreeing but more importantly it gives you insight and understanding of others as you move from the way you “see” things to “see” the situation or issue from a different perspective. Lack of empathy often can lead to misunderstanding, confusion, and even more unfortunately, violent conflict.</p>
<p><strong>Read the rest of the article [<a href="http://www.mediate.com/articles/ThompsonJ8.cfm" target="_blank">HERE</a>]</strong></p>
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<p>Special Representative Pandith is the 2013 keynote speaker at the annual ACR-GNY Annual Conference: <a href="http://acrgny.org/annual_conference">http://acrgny.org/annual_conference</a></p>
<p>Follow Special Representative Pandith on twitter: <a href="https://twitter.com/Farah_Pandith">https://twitter.com/Farah_Pandith</a><br/> Hours Against Hate: <a href="http://www.state.gov/s/2012hoursagainsthate/">http://www.state.gov/s/2012hoursagainsthate/</a><br/> Visit the Hours Against Hate Facebook page:<a href="https://www.facebook.com/2012HoursAgainstHate">https://www.facebook.com/2012HoursAgainstHate</a><br/> Coca-Cola Journey: Taking Global Action To Fight Hate: <a href="http://www.coca-colacompany.com/opinions/taking-global-action-to-fight-hate">http://www.coca-colacompany.com/opinions/taking-global-action-to-fight-hate</a></p>Quiet Cars & Conflict Resolutiontag:www.adrhub.com,2013-03-25:4905899:BlogPost:499362013-03-25T20:37:44.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
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<p>I just read this and enjoyed it so I thought some here on ADRhub.com, especially those familiar with the "quiet cars", will too.</p>
<p>Enjoy!</p>
<p>Jeff</p>
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<p><span class="font-size-4"><b>A Conflict Resolution Scholar Explains How to Resolve Conflicts in the Quiet Car…</b></span></p>
<p><a href="http://www.nypost.com/rw/nypost/2011/05/01/news/photos_stories/wayne_wise--300x450.jpg" target="_blank"><img class="align-left" src="http://www.nypost.com/rw/nypost/2011/05/01/news/photos_stories/wayne_wise--300x450.jpg?width=150" width="150"></img></a></p>
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<p>I just read this and enjoyed it so I thought some here on ADRhub.com, especially those familiar with the "quiet cars", will too.</p>
<p>Enjoy!</p>
<p>Jeff</p>
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<p><span class="font-size-4"><b>A Conflict Resolution Scholar Explains How to Resolve Conflicts in the Quiet Car</b></span></p>
<p><a href="http://www.nypost.com/rw/nypost/2011/05/01/news/photos_stories/wayne_wise--300x450.jpg" target="_blank"><img src="http://www.nypost.com/rw/nypost/2011/05/01/news/photos_stories/wayne_wise--300x450.jpg?width=150" width="150" class="align-left"/></a><span style="font-family: arial, helvetica, sans-serif;">Yesterday Ta-Nehisi Coates discussed <a href="http://www.theatlantic.com/national/archive/2013/03/how-the-quiet-car-explains-the-world/273885/">some trouble</a> he was having on Amtrak's Quiet Car:*</span></p>
<blockquote><p><span style="font-family: arial, helvetica, sans-serif;">As I write this someone's digital device is going off. The woman apparently can't figure out how to shut it off. She does not want to repair to another car to figure this out. She wants to do it here in the quiet car. She is not alone.</span></p>
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<p><span style="font-family: arial, helvetica, sans-serif;">Coates isn't alone either. Writing in the <em>Wall Street Journal</em> a <a href="http://online.wsj.com/article/SB10001424127887323864304578320360317913042.html">couple weeks back</a>, William Power and Brian Hershberg chronicled the rise of quiet cars on local commuter lines across the country, and the rise of passenger conflicts that have come as a result. While conductors occasionally police the cars, more often that job is left to quiet car "vigilantes." (Power and Hershberg nickname quiet cars the "Tension Train.")</span></p>
<p><span style="font-family: arial, helvetica, sans-serif;">Some systems, such as New Jersey Transit, discourage passengers from policing quiet cars themselves, but frequently travelers who care about the code of silence have no other choice. On Amtrak, for instance, the car isn't marked as "quiet" on the outside, with only a few easily missed signs hanging on the car ceiling. Some conductors remind passengers they're in a "library setting" when taking their tickets, but others don't, especially after the train's point of origin.</span></p>
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<p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://scar.gmu.edu/andrea-bartoli">Andrea Bartoli</a>, dean of the School for Conflict Analysis and Resolution at George Mason University, says he rides Amtrak's Quiet Car between New York (where he lives) and Washington (where he works) just about every week....</span></p>
<div><span style="font-family: arial, helvetica, sans-serif;"><font color="#000000" face="Palatino Linotype, Book Antiqua, Palatino, Times New Roman, Times, serif">Read the rest of the article at <a href="http://www.theAtlanticCities.com">www.theAtlanticCities.com</a>: </font><a href="http://www.theatlanticcities.com/commute/2013/03/conflict-resolution-scholar-explains-how-resolve-conflicts-quiet-car/4946/">http://www.theatlanticcities.com/commute/2013/03/conflict-resolution-scholar-explains-how-resolve-conflicts-quiet-car/4946/</a> </span></div>Being Transparent Does Not Always Payoff, Mediatorstag:www.adrhub.com,2013-03-20:4905899:BlogPost:497222013-03-20T11:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>To all of the mediators who believe in transparency, take a look at this short clip and let me know if being transparent is always good. Enjoy :)</p>
<p><iframe width="560" height="315" frameborder="0" src="http://www.youtube.com/embed/BZlZZGi_YZk?wmode=opaque"></iframe>
</p>
<p>To all of the mediators who believe in transparency, take a look at this short clip and let me know if being transparent is always good. Enjoy :)</p>
<p><iframe width="560" height="315" frameborder="0" src="http://www.youtube.com/embed/BZlZZGi_YZk?wmode=opaque"></iframe>
</p>UN Mediation & Peacemaking Websitetag:www.adrhub.com,2013-03-16:4905899:BlogPost:497042013-03-16T01:24:01.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Did you know the UN has a site dedicated to peacemaking?</p>
<p>They also have a mediation response team always on standby ready and able to help when called upon. </p>
<p>From the site:</p>
<h1><a href="http://peacemaker.un.org/">STANDBY TEAM</a></h1>
<h2><span class="font-size-3">Established in 2008, the Standby Team is a group of full-time mediation experts that can be rapidly deployed to provide technical advice to United Nation’s officials and others leading mediation and conflict…</span></h2>
<p>Did you know the UN has a site dedicated to peacemaking?</p>
<p>They also have a mediation response team always on standby ready and able to help when called upon. </p>
<p>From the site:</p>
<h1><a href="http://peacemaker.un.org/">STANDBY TEAM</a></h1>
<h2><span class="font-size-3">Established in 2008, the Standby Team is a group of full-time mediation experts that can be rapidly deployed to provide technical advice to United Nation’s officials and others leading mediation and conflict prevention efforts. Team members possess expertise in a wide range of issues that tend to arise in negotiations including constitution-making, gender issues, natural resources, power-sharing, process design and security arrangements.</span></h2>
<p>Read more about the team and more on the UN and peacemaking [<a href="http://peacemaker.un.org/mediation-support/stand-by-team" target="_blank">HERE</a>].</p>
<p></p>
<p>Read about "Guidance For Effective Mediation" [<a href="http://peacemaker.un.org/mediationapp" target="_blank">HERE</a>].</p>6 Negotiation Mistakestag:www.adrhub.com,2013-02-19:4905899:BlogPost:482312013-02-19T00:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
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<div class="separator" style="clear: both; text-align: center;"><br></br> <span style="font-family: Arial, Helvetica, sans-serif; margin-left: 1em; margin-right: 1em;"><img class="rg_i" height="320" id="zxouZLBkAbRRrM:" name="zxouZLBkAbRRrM:" src="https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcR2ftHHRofIK_T47FpvhNVok9AkdEqvxc1-Zf8BDXIOq7BBtYeQkg" style="height: 184px; margin-left: 0px; margin-top: 0px; width: 184px;" width="320"></img></span></div>
<div style="margin-left: 1em; margin-right: 1em;"></div>
<div style="margin-left: 1em; margin-right: 1em; text-align: left;"><br></br> <span class="font-size-2" style="font-family: arial, helvetica, sans-serif; font-size: x-small;">Men's Health…</span></div>
<div class="separator" style="clear: both; text-align: center;"></div>
<div class="separator" style="clear: both; text-align: center;"><br/> <span style="font-family: Arial, Helvetica, sans-serif; margin-left: 1em; margin-right: 1em;"><img class="rg_i" height="320" name="zxouZLBkAbRRrM:" src="https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcR2ftHHRofIK_T47FpvhNVok9AkdEqvxc1-Zf8BDXIOq7BBtYeQkg" style="height: 184px; margin-left: 0px; margin-top: 0px; width: 184px;" width="320" id="zxouZLBkAbRRrM:"/></span></div>
<div style="margin-left: 1em; margin-right: 1em;"></div>
<div style="margin-left: 1em; margin-right: 1em; text-align: left;"><br/> <span style="font-family: arial, helvetica, sans-serif; font-size: x-small;" class="font-size-2">Men's Health writer Kasey Panetta share's ten tips that according to a recent research study in the <i>Journal in Experimental Social Psychology, </i>you should avoid when negotiating. </span></div>
<div style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em; text-align: left;"><br/> <span style="font-family: arial, helvetica, sans-serif; font-size: x-small;" class="font-size-2">Have a look at each, and let me know what you think. Click the link below for more on each and to read the full article:</span></div>
<div style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"></div>
<ol>
<li><b style="background-color: #cfe2f3;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; line-height: 18px;">Faking anger in a negotiation only results in demands from your opponent, while genuine anger will get you concessions</span><span style="font-size: 14px; line-height: 18px;">, </span></span></b></li>
<li><span style="background-color: #cfe2f3; font-size: 14px; line-height: 18px;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">You’re way too literal about deadlines.</span></strong></span></li>
<li><span style="background-color: #cfe2f3; font-size: 14px; line-height: 18px;"><strong><strong><span style="font-family: Arial, Helvetica, sans-serif;">You concentrate on what you want, not what they can give you.</span></strong></strong></span></li>
<li><span style="background-color: #cfe2f3; font-size: 14px; line-height: 18px;"><strong><strong><strong><span style="font-family: Arial, Helvetica, sans-serif;">You push through, even when you need a break.</span></strong></strong></strong></span></li>
<li><span style="background-color: #cfe2f3; font-size: 14px; line-height: 18px;"><strong><strong><strong><strong><span style="font-family: Arial, Helvetica, sans-serif;">You jump in before doing your homework.</span></strong></strong></strong></strong></span></li>
<li><span style="background-color: #cfe2f3; font-size: 14px; line-height: 18px;"><strong><strong><strong><strong><strong><span style="font-family: Arial, Helvetica, sans-serif;">You have an “all or nothing” mentality.</span></strong></strong></strong></strong></strong></span></li>
</ol>
<div><br/> <span style="font-family: arial, helvetica, sans-serif; font-size: x-small;" class="font-size-2"><span style="line-height: 18px;">Reviewing each of the above, they do not seem all to absurd or far off- if anything they could be easily described as obvious. Even if you think this is the case, at least now there is research grounding what often seems to be comments backed only by anecdotal stories or saying "I heard from many others."</span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;"><span style="line-height: 18px;"><br/></span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif;">This type of research I think is what we need more of in our field- not taking many skills for being obvious but rather testing these assumptions and seeing how they play out in a study. I see it as a convergence of the "art" and "science." I look forward to reading the full article in the journal.</span></div>
<div><br/> <span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;" class="font-size-3"><span style="line-height: 18px;"><b>Read the article [<a href="http://news.menshealth.com/negotiation-advice/2013/02/18/">HERE</a>]</b></span></span></div>Edinburgh: Conflict Resolution Capital... of the World?tag:www.adrhub.com,2013-01-28:4905899:BlogPost:479182013-01-28T18:49:27.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>It was very interesting to see Edinburgh, Scotland is trying to market itself as the global location for people to visit to resolve their conflicts. Sure, one might think of New York City, Paris, or Geneva, but why not?</p>
<p>from the article:</p>
<p>KEY players from opposing sides in conflicts around the world would be brought together in Edinburgh under a plan to make the Capital a location of choice for peace talks.</p>
<div class="KonaBody"><p>The plans have been compared to the…</p>
</div>
<p>It was very interesting to see Edinburgh, Scotland is trying to market itself as the global location for people to visit to resolve their conflicts. Sure, one might think of New York City, Paris, or Geneva, but why not?</p>
<p>from the article:</p>
<p>KEY players from opposing sides in conflicts around the world would be brought together in Edinburgh under a plan to make the Capital a location of choice for peace talks.</p>
<div class="KonaBody"><p>The plans have been compared to the Edinburgh Conversations of the 1980s, in which meetings between representatives of America and the Soviet Union aimed at ending the Cold War were held.</p>
<p>Former Lord Provost George Grubb has worked with academics, faith groups and others to develop the Edinburgh Peace Initiative.</p>
<p>He hosted a conference at the City Chambers in October attended by 150 people from all over the world, including troublespots such as Darfur and Sudan.</p>
<p>He said: “The idea behind it all is Edinburgh as a safe city. If people were in a dispute or conflict situation, Edinburgh would be a safe place for them to come and resolve those differences.”</p>
<p>...<span>In the 1980s, Edinburgh was the venue for a series of meetings that arguably played a significant role in the ending of the Cold War.</span></p>
<p></p>
<p>Read more: <a href="http://www.scotsman.com/edinburgh-evening-news/latest-news/group-puts-city-at-centre-of-global-conflict-resolution-1-2714647">http://www.scotsman.com/edinburgh-evening-news/latest-news/group-puts-city-at-centre-of-global-conflict-resolution-1-2714647</a> </p>
</div>What's Happening [01.08.13]tag:www.adrhub.com,2013-01-07:4905899:BlogPost:457692013-01-07T19:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><a href="http://cdn.bleacherreport.net/images_root/slides/photos/002/597/281/ScreenShot2012-09-16at12.28.27AM_crop_650x440.png?1347769796" target="_blank"><img class="align-left" height="84" src="http://cdn.bleacherreport.net/images_root/slides/photos/002/597/281/ScreenShot2012-09-16at12.28.27AM_crop_650x440.png?1347769796&width=341" width="124"></img></a></p>
<h1><a href="http://www.adrhub.com/forum/topics/caucus-saves-the-nhl-season?xg_source=activity" target="_blank">Caucus Saves The NHL Season!</a></h1>
<p><span class="font-size-2" style="font-family: arial, helvetica, sans-serif;">The value of caucusing was on full display as it played a critical role in resolving the NHL…</span></p>
<p><a href="http://cdn.bleacherreport.net/images_root/slides/photos/002/597/281/ScreenShot2012-09-16at12.28.27AM_crop_650x440.png?1347769796" target="_blank"><img src="http://cdn.bleacherreport.net/images_root/slides/photos/002/597/281/ScreenShot2012-09-16at12.28.27AM_crop_650x440.png?1347769796&width=341" width="124" class="align-left" height="84"/></a></p>
<h1><a href="http://www.adrhub.com/forum/topics/caucus-saves-the-nhl-season?xg_source=activity" target="_blank">Caucus Saves The NHL Season!</a></h1>
<p><span class="font-size-2" style="font-family: arial, helvetica, sans-serif;">The value of caucusing was on full display as it played a critical role in resolving the NHL lockout...</span></p>
<p><span class="font-size-3"><strong>Read More [<a href="http://www.adrhub.com/forum/topics/caucus-saves-the-nhl-season?xg_source=activity" target="_blank">HERE</a>].</strong></span></p>
<p><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center" style="margin-right: 8px; margin-bottom: 5px; margin-left: 8px; border-style: none; outline: 0px; vertical-align: middle; background-color: transparent; text-align: center; max-width: 486px; height: auto; padding: 0px;"/></p>
<div class="tr_bq"><div class="separator"><a href="https://s3.amazonaws.com/live_object_images/3122/1.jpeg" target="_blank"><img src="https://s3.amazonaws.com/live_object_images/3122/1.jpeg?width=320" width="166" class="align-left" height="111"/></a></div>
<h1><a href="http://www.adrhub.com/profiles/blogs/the-mediator-queen-of-the-room?xg_source=activity" target="_blank">The Mediator- Queen of the Room!</a></h1>
</div>
<div class="tr_bq"><span class="font-size-2" style="font-family: arial, helvetica, sans-serif;"><a href="http://www.adrhub.com/profile/JeffThompson">Jeff Thompson</a>- On a recent episode of CBS's the Good Wife, the confusion between mediation and arbitration was once again on display. Firstly, I do not watch the show but rather it was mentioned on the very popular John Jay College Dispute Resolution Listserv...</span></div>
<p><span class="font-size-2" style="font-family: arial, helvetica, sans-serif;">So what happened on the episode? According to one person's account, and she shared it on the listserv, was the "mediator" described herself to the parties as the "Queen" in the room.</span></p>
<p><span class="font-size-3"><strong>Read More [<a href="http://www.adrhub.com/profiles/blogs/the-mediator-queen-of-the-room?xg_source=activity" target="_blank">HERE</a>].</strong></span></p>
<p><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center" style="margin-right: 8px; margin-bottom: 5px; margin-left: 8px; border-style: none; outline: 0px; vertical-align: middle; background-color: transparent; text-align: center; max-width: 486px; height: auto; padding: 0px;"/></p>
<div class="tb"><h1><a href="http://www.adrhub.com/profiles/blogs/scaling-it-up-moocmooc-style?xg_source=activity" target="_blank">Scaling it up, MOOCMOOC Style!</a></h1>
</div>
<p><a width="64" height="64" href="http://storage.ning.com/topology/rest/1.0/file/get/2544769611?profile=RESIZE_180x180" target="_self"><img width="64" height="64" src="http://storage.ning.com/topology/rest/1.0/file/get/2544769611?profile=RESIZE_180x180" class="align-left"/></a></p>
<p><span style="font-family: arial, helvetica, sans-serif;" class="font-size-2"><a href="http://www.adrhub.com/profile/NoamEbner">Noam Ebner</a>- <a class="nolink"></a>...Putting my money where my mouth is, I'm participating in a course on MOOCs - a course aimed at decoding/explaining/deconstructing/conceptualizing just what these mass open online course really are. The beauty of the course is that it is it is taking place in MOOC format - hundreds of people engaged in talking and learning about mass courses. A MOOC-MOOC.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif;" class="font-size-2">I'm most interested in figuring out how these courses can accomodate, even encourage, human interaction of the type that supports learning: Teacher immediacy, student-student interactions, and community forming.</span></p>
<p><span class="font-size-3"><strong>Read More [<a href="http://www.adrhub.com/profiles/blogs/scaling-it-up-moocmooc-style?xg_source=activity" target="_blank">HERE</a>].</strong></span></p>
<p><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center" style="margin-right: 8px; margin-bottom: 5px; margin-left: 8px; border-style: none; outline: 0px; vertical-align: middle; background-color: transparent; text-align: center; max-width: 486px; height: auto; padding: 0px;"/></p>
<p><span class="font-size-3"><strong><a href="http://www.absolutionmediation.ca/index.php/success-as-a-mediator-for-dummies/9781118078624-cover-indd/" target="_blank"><img src="http://www.absolutionmediation.ca/wp-content/uploads/2012/12/1118078624.jpg?width=71" width="71" class="align-left"/></a><span class="font-size-5"><a href="http://www.adrhub.com/profiles/blogs/success-as-a-mediator-for-dummies" target="_blank">Success As A Mediator For Dummies</a></span></strong></span></p>
<p><span class="font-size-2" style="font-family: arial, helvetica, sans-serif;"><a href="http://www.adrhub.com/profile/JasonDykstra">Jason Dykstra</a>- Let me start off by saying I’m not a huge fan of _______ for Dummies. Never have been. So when <a href="http://www.shenegotiates.com/" target="_blank">Victoria Pynchon</a> asked me to review a copy(yes...I didn’t pay for it and am not being paid for this review) of Success as a Mediator for Dummies I was a little skeptical as to how good it could possibly be. However, since I had read Victoria’s <a href="http://www.amazon.com/Asshole-Grownups-Conflict-Resolution-ebook/dp/B004MYFOHY/ref=sr_1_2?ie=UTF8&qid=1355317396&sr=8-2&keywords=abc%27s+of+conflict+resolution" target="_blank">The Grown Ups ABC’s of Conflict Resolution</a> and am a regular reader of her postings on <a href="http://blogs.forbes.com/shenegotiates/" target="_blank">Forbes</a> and absolutely am in love with much of Victoria’s writing, I couldn’t help but be intrigued as to what type of content would fill this book.</span></p>
<p><span class="font-size-3"><strong>Read More [<a href="http://www.adrhub.com/profiles/blogs/success-as-a-mediator-for-dummies" target="_blank">HERE</a>].</strong></span></p>
<p><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center" style="margin-right: 8px; margin-bottom: 5px; margin-left: 8px; border-style: none; outline: 0px; vertical-align: middle; background-color: transparent; text-align: center; max-width: 486px; height: auto; padding: 0px;"/></p>
<div class="ib"><span class="xg_avatar"><a class="fn url" href="http://www.adrhub.com/profile/ISCTbyDanSimon" title="ISCT by Dan Simon"></a><a width="64" height="64" href="http://storage.ning.com/topology/rest/1.0/file/get/2535138664?profile=RESIZE_180x180" target="_self"><img width="64" height="64" src="http://storage.ning.com/topology/rest/1.0/file/get/2535138664?profile=RESIZE_180x180" class="align-left"/></a></span></div>
<div class="tb"><h1><a href="http://www.adrhub.com/profiles/blogs/the-basics-of-transformative-mediation-revisited" target="_blank">The Basics of Transformative Mediation, Revisited</a></h1>
<p><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center" style="margin-right: 8px; margin-bottom: 5px; margin-left: 8px; border-style: none; outline: 0px; vertical-align: middle; background-color: transparent; text-align: center; max-width: 486px; height: auto; padding: 0px;"/></p>
<div class="ib"><span class="xg_avatar"><a class="fn url" href="http://www.adrhub.com/profile/CinnieNoble" title="Cinnie Noble"></a><a width="64" height="64" href="http://storage.ning.com/topology/rest/1.0/file/get/2535144530?profile=RESIZE_180x180" target="_self"><img width="64" height="64" src="http://storage.ning.com/topology/rest/1.0/file/get/2535144530?profile=RESIZE_180x180" class="align-left"/></a></span></div>
<div class="tb"><h1><a href="http://www.adrhub.com/profiles/blogs/you-make-me-so-angry" target="_blank">"YOU MAKE ME SO ANGRY!"</a></h1>
</div>
</div>The Mediator- Queen of the Room!tag:www.adrhub.com,2013-01-07:4905899:BlogPost:458632013-01-07T18:48:20.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<div class="tr_bq"><div class="separator" style="clear: both; text-align: center;"><br></br><a href="https://s3.amazonaws.com/live_object_images/3122/1.jpeg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="212" src="https://s3.amazonaws.com/live_object_images/3122/1.jpeg" width="320"></img></a></div>
<br></br>On a recent episode of CBS's the Good Wife, the confusion between mediation and arbitration was once again on display. Firstly, I do not watch the show but rather it was mentioned on the very popular John Jay College Dispute Resolution Listserv.…</div>
<div class="tr_bq"><div class="separator" style="clear: both; text-align: center;"><br/><a href="https://s3.amazonaws.com/live_object_images/3122/1.jpeg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="212" src="https://s3.amazonaws.com/live_object_images/3122/1.jpeg" width="320"/></a></div>
<br/>On a recent episode of CBS's the Good Wife, the confusion between mediation and arbitration was once again on display. Firstly, I do not watch the show but rather it was mentioned on the very popular John Jay College Dispute Resolution Listserv. By the way, you do not have to be a student of John Jay, nor be in the NYC area to be on the listserv- sign up [<a href="http://johnjay.jjay.cuny.edu/dispute/">here</a>].</div>
<p>So what happened on the episode? According to one person's account, and she shared it on the listserv, was the "mediator" described herself to the parties as the "Queen" in the room. <br/>Call me crazy, but adjectives I have used to describe myself as the mediator usually is limited to being "a guide" or simply a "professional who will help people make decisions for themselves." No, I have never given myself royalty status, especially the title of Queen!</p>
<table cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;">
<tbody><tr><td style="text-align: center;"><a href="http://images4.wikia.nocookie.net/__cb20120320064603/disney/images/0/0f/Queen_of_Hearts_official.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="200" src="http://images4.wikia.nocookie.net/__cb20120320064603/disney/images/0/0f/Queen_of_Hearts_official.jpg" width="200"/></a></td>
</tr>
<tr><td class="tr-caption" style="text-align: center;">The poster image of mediation?</td>
</tr>
</tbody>
</table>
<p><br/>Here's a snippet of the review:</p>
<blockquote><br/><span style="color: #990000;"><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">The word arbitration was never used</span><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">It was labeled a mediation</span> </span></blockquote>
<blockquote><br/><span style="color: #990000;"><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">The mediator described herself as 'the queen' in the room.</span> </span></blockquote>
<blockquote><br/><span style="background-color: white; color: #990000; font-family: arial, sans-serif; font-size: 13px;">The words used and process described by the characters was mediation.</span><br/><span style="color: #990000;"><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">The process depicted was arbitration</span> </span></blockquote>
<blockquote><br/><span style="color: #990000;"><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">The 'Mediator' had clearly reviewed all the documents before hand, listened to argument, asked questions based on the information,</span><span style="background-color: white; font-family: arial, sans-serif; font-size: 13px;">never reflected back, reserved judgement after the review of documents and in the end made the decision.</span></span></blockquote>
<p><br/>So what do we do as mediators in response to this? Should we even do anything or perhaps just enjoy a TV show for what it offers realizing there will always be errors with whatever it is depicting? Given my other work is as a detective, if I did try and correct TV shows for false representation of procedures, I would have to have Law and Order on speed-dial.</p>
<p>What I do know is this reminds me of the current research I am doing towards my PhD at <a href="http://www.griffith.edu.au/criminology-law/griffith-law-school">Griffith University</a>. Part of it includes I specifically asked mediators about the role and importance of the Mediator's Introduction. Overwhelming the response, almost 400 mediators world-wide, is it is very important and serves multiple purposes. This includes building rapport as well as describing what mediation is (and is not).</p>
<p>Some people have said they will write the show's producers, others plan to take different actions, and I am sure many will do nothing. Regardless of what you do, I know it reminds me of the importance of the Mediator's Introduction and how stressing what it actually is and the value of self-determination.</p>
<p>Self-determination is a vital part of the mediation process, and it is equally vital for the mediator to explain this. This becomes even more important with popular TV shows portraying mediators as the Queens in the room!</p>I must admit, I am intrigued by the constant potential convergence of mediation and technology. I recently came across a press release from Colin Rule's new company, Modria. They offer a dispute re…tag:www.adrhub.com,2012-12-04:4905899:BlogPost:449722012-12-04T18:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>I must admit, I am intrigued by the constant potential convergence of mediation and technology. I recently came across a press release from Colin Rule's new company, Modria. They offer a dispute resolution process for internet based conflicts. If you don't know Colin (really?), he's the guy who set up PayPal and Ebay's dispute resolution program that handled millions of a complaints.</p>
<p>So what is Modria? from the…</p>
<p>I must admit, I am intrigued by the constant potential convergence of mediation and technology. I recently came across a press release from Colin Rule's new company, Modria. They offer a dispute resolution process for internet based conflicts. If you don't know Colin (really?), he's the guy who set up PayPal and Ebay's dispute resolution program that handled millions of a complaints.</p>
<p>So what is Modria? from the <a href="http://www.equities.com/news/headline-story?dt=2012-11-19&val=728131&cat=tech" target="_blank">press release</a>:</p>
<p><span style="font-family: 'courier new', courier;">Modria’s platform can handle any caseload, big or small, anywhere and anytime. The Diagnosis module collects and organizes all the relevant information about the issue and suggests possible solutions. The Negotiation module distills points of contention and enables the parties to discuss the matter directly and on the record.</span></p>
<p><span style="font-family: 'courier new', courier;">If the parties are unable to resolve the issue through negotiation, the Mediation module provides an impartial third party to help clarify issues and brainstorm options. If no mutual agreement can be reached, Modria’s Arbitration module lets the parties select a decision maker who examines the facts and renders a decision. Along the entire process, users can engage in transparent discussions and submit rich assets such as text files, PDFs and videos supporting their arguments.</span></p>
<p><strong> </strong></p>
<p><strong>Learn more about Modria by visiting their site [<a href="http://www.modria.com" target="_blank">HERE</a>].</strong></p>Twitter Account Gets Mediator "Iced" from Casetag:www.adrhub.com,2012-12-02:4905899:BlogPost:451232012-12-02T18:48:06.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>I am definitely an unofficial advocate of conflict resolution professionals using and embracing technology for all different reasons. This includes keeping up to date with news and research, networking, and raising awareness of your name and services.</p>
<p>The story out of the Federal Mediation and Conciliation Services offers some caution to embracing technology. One of FMCS mediators had to be removed from the NHL mediation session due to, according to an article:</p>
<p><em>full…</em></p>
<p>I am definitely an unofficial advocate of conflict resolution professionals using and embracing technology for all different reasons. This includes keeping up to date with news and research, networking, and raising awareness of your name and services.</p>
<p>The story out of the Federal Mediation and Conciliation Services offers some caution to embracing technology. One of FMCS mediators had to be removed from the NHL mediation session due to, according to an article:</p>
<p><em>full article [<a href="http://www.kmph.com/story/20187348/federal-mediators-to-join-nhl-lockout-talks" target="_blank">HERE</a>]</em></p>
<p><span style="font-family: 'courier new', courier;">WASHINGTON (AP) - Federal mediators are entering the stalled NHL labor talks, with the season's first 2½ months already lost because of the lockout.</span></p>
<p><span style="font-family: 'courier new', courier;">George Cohen, director of the Federal Mediation and Conciliation Service, said Monday the parties had agreed to use the agency. He assigned three mediators to assist negotiations - deputy director Scot Beckenbaugh, director of mediation services John Sweeney and Commissioner Guy Serota - who was removed later in the day because of a Twitter account that may have been tampered with...</span></p>
<p><span style="font-family: 'courier new', courier;">...Cohen said Serota was removed because "within one hour after I issued a press release ... it has been called to my attention that there are issues involving an allegedly hacked Twitter account associated with Commissioner Guy Serota." He said Serota was removed "to immediately dispel any cloud on the mediation process, and without regard to the merits of the allegations."</span></p>
<p><span> </span></p>
<p><span>For those wondering what does that mean, I too was left scratching my head. Did Serota say something he wasn't suppose? Did someone hack the account and post something? Unfortunately the KMPH.com article mentioned no further on the issue. </span></p>
<p><span>A quick news.google.com search of "sertota removed" </span>reveals a Yahoo! Sports blog article providing the full information. Basically, Guy made "several partisan political" comments as well as "featuring a slew of off-color jokes." Here's a screenshot of a tweet made by the account:</p>
<p><span><a href="http://l2.yimg.com/bt/api/res/1.2/WS9rdhPx.xVNE_DgtGxSaQ--/YXBwaWQ9eW5ld3M7cT04NTt3PTYzMA--/http://media.zenfs.com/en/blogs/sptusnhlexperts/SEROROORRA.jpg" target="_blank"><img src="http://l2.yimg.com/bt/api/res/1.2/WS9rdhPx.xVNE_DgtGxSaQ--/YXBwaWQ9eW5ld3M7cT04NTt3PTYzMA--/http://media.zenfs.com/en/blogs/sptusnhlexperts/SEROROORRA.jpg" class="align-center"/></a>The article mentions an ESPN writer was able to speak with Guy who did say his account was hacked. I suggest reading the entire article to get Guy's comments and the subsequent analysis of the author. Read the article <strong>[<a href="http://sports.yahoo.com/blogs/nhl-puck-daddy/guy-serota-removed-nhl-lockout-mediation-thanks-twitter-234841311--nhl.html" target="_blank">HERE</a>].</strong></span></p>
<p><span> </span></p>
<p><span>What can be a takeaway from this? Should you abandon you twitter account? I'd say no, but like what we say in a mediation session, be careful what you say and in </span>this case tweet. A mediation session is a private interaction. Although tweets can be done in privacy, the whole world can see them. Although you might delete the tweets, they can still existing on computers- forever. </p>
<p>As far as security, make sure you take measures to reduce your account from getting hacked. Make sure passwords include letters, numbers, and a symbol character. Also, if you access your twitter account from your mobile phone, ensure your phone has a password/lock feature so in case you lose your phone, people do not automatcially get access to your twitter and other accounts. </p>
<p>A final note to consider- if you are going to mention the organization you work for yet the tweets are not official, consider adding some along the lines of "Tweets are my own/do not represent any org" to at least try and clarify the difference. Then again, consider if it is worth including your company in your profile if the account is private.</p>
<p><span> </span></p>
<p></p>How Do Mediators Handle Media Misrepresentations of Mediation & Arbitrationtag:www.adrhub.com,2012-11-19:4905899:BlogPost:448402012-11-19T12:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Cross-posted from Russ Beamer:</p>
<p></p>
<p>Remember last summer how the <i>New York Times</i> and <i>Boston Globe</i> headline writers couldn’t figure out the difference between mediators and arbitrators?</p>
<p></p>
<p>If you do, you may also remember that List Serv master Maria R. Volpe had some thoughts on the situation and the state of the public perception of ADR.</p>
<p> </p>
<p>Gathering those thoughts was a great reason to get her back into our pages after too long an…</p>
<p>Cross-posted from Russ Beamer:</p>
<p></p>
<p>Remember last summer how the <i>New York Times</i> and <i>Boston Globe</i> headline writers couldn’t figure out the difference between mediators and arbitrators?</p>
<p></p>
<p>If you do, you may also remember that List Serv master Maria R. Volpe had some thoughts on the situation and the state of the public perception of ADR.</p>
<p> </p>
<p>Gathering those thoughts was a great reason to get her back into our pages after too long an absence.</p>
<p> </p>
<p>Here is Maria’s new November 2012 <i>Alternatives to the High Cost of Litigation</i> cover story:</p>
<p> </p>
<p><a href="http://www.altnewsletter.com/sample-articles/mediation-remains-elusive-in-public-discourse-despite-its-ubiquity.aspx" target="_blank">http://www.altnewsletter.com/sample-articles/mediation-remains-elusive-in-public-discourse-despite-its-ubiquity.aspx</a></p>
<p> </p>
<p>The article includes a sidebar box on the list serv itself, and Maria’ commentary includes some choice moments in recent list serv history.</p>The President Is A Mediator & Publicly Endorses Ittag:www.adrhub.com,2012-11-19:4905899:BlogPost:448382012-11-19T12:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Yes, with the title I deserve to be writing headlines for the NY Post, and no, I am not lying I'm just referring to the President of India. People on the Greater New York area dispute resolution community listserv recently had a great discussion on the media's lack of knowledge between the difference of mediation and arbitration.…</p>
<p></p>
<p></p>
<p>Yes, with the title I deserve to be writing headlines for the NY Post, and no, I am not lying I'm just referring to the President of India. People on the Greater New York area dispute resolution community listserv recently had a great discussion on the media's lack of knowledge between the difference of mediation and arbitration.</p>
<p></p>
<p><a href="http://upload.wikimedia.org/wikipedia/commons/thumb/b/bb/India_(orthographic_projection).svg/220px-India_(orthographic_projection).svg.png" target="_blank"><img src="http://upload.wikimedia.org/wikipedia/commons/thumb/b/bb/India_(orthographic_projection).svg/220px-India_(orthographic_projection).svg.png" class="align-left"/></a>From that mindset, I thought it is also important to point out when a positive mediation articles comes out too. Enjoy this snippet with the link to the full article below:</p>
<p></p>
<p><span>Referring to his own experiences, Mukherjee said that many of the disputes were rooted in communication gaps and were ego-centric. He said that confidentiality and sensitive handling were important to mediation.</span></p>
<p><span>"It is my experience that most disputes become difficult to resolve due to either miscommunication or egoism of the individuals involved", Mukherjee said, adding: "Effective communication combined with sensitivity to the concerns of individuals concerned makes resolution of most disputes possible."</span></p>
<p><span>Having said this, Mukherjee, a mediator, said: "At the very basic level, all that is required is an informal and confidential process and third party assistance that can help negotiate and amicably resolve matters in the common interest."</span></p>
<p><span>"It is not about cutting the pie, but making all feel victorious in the process", Mukherjee said.</span></p>
<div><font>Read more: </font><a href="http://india.nydailynews.com/politicsarticle/7eccaac6166d4b34ab06457f220cce2d/mediation-can-resolve-disputes-mukherjee#ixzz2CaECghSC" target="_blank">http://india.nydailynews.com/politicsarticle/7eccaac6166d4b34ab06457f220cce2d/mediation-can-resolve-disputes-mukherjee#ixzz2CaECghSC</a></div>What's Happening [11.05.12]tag:www.adrhub.com,2012-11-06:4905899:BlogPost:445532012-11-06T01:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://www.adrhub.com/forum/topics/adrhub-nov-2012-webinar-neuroscience-insights-for-conflict-manage?xg_source=activity" target="_blank"><img class="align-center" src="http://storage.ning.com/topology/rest/1.0/file/get/2544772028?profile=original" width="480"></img></a></span></p>
<p align="center"><span class="font-size-4" style="font-family: arial, helvetica, sans-serif;"><strong>Get Involved In All The Discussions From #CyberWeek2012…</strong></span></p>
<p></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://www.adrhub.com/forum/topics/adrhub-nov-2012-webinar-neuroscience-insights-for-conflict-manage?xg_source=activity" target="_blank"><img src="http://storage.ning.com/topology/rest/1.0/file/get/2544772028?profile=original" width="480" class="align-center"/></a></span></p>
<p align="center"><span class="font-size-4" style="font-family: arial, helvetica, sans-serif;"><strong>Get Involved In All The Discussions From #CyberWeek2012</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1271178949?profile=original" target="_self"><img width="198" src="http://storage.ning.com/topology/rest/1.0/file/get/1271178949?profile=RESIZE_320x320" width="198" class="align-left"/></a></span></p>
<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif;"><span class="font-size-5"><strong><a href="http://www.adrhub.com/forum/topics/recognizing-facilitating-emotions">Recognizing & Facilitating Emotions</a></strong></span> </span></p>
<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif; color: #ff00ff;"><em><strong>56 Comments</strong></em></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;">Online mediation presents challenges in reading emotions, particularly when there is no video conferencing. In the Discussion Forum, we reflect on questions about our comfort level, skill, training and experience handling emotions during online mediation. Are you comfortable facilitating the feelings of the parties in mediation? Do you feel you have the training and skills to allow the parties to express their emotions? Is it worthwhile to allow expression of feelings or does it waste time?</span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"> </span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center"/></strong></span></p>
<p><span class="font-size-5" style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><strong><a href="http://www.collaborativejourneys.com/wp-content/uploads/Online-Dispute-Resolution-wordle.png" target="_blank"><img src="http://www.collaborativejourneys.com/wp-content/uploads/Online-Dispute-Resolution-wordle.png" class="align-left" width="188" height="129"/></a><a href="http://www.adrhub.com/forum/topics/communication-theory-odr-an-introduction-and-orientation">Communication Theory & ODR: An Introduction and Orientation</a> </strong></span></p>
<p><span class="font-size-3" style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span style="color: #008000;"><em><strong>19 Comments</strong></em></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;">This free learning module introduces Online Dispute Resolution (ODR) and provides some history of the field via an interactive timeline. Viewers can then dive into some useful general communication theory presented in a graphic novel format. This is followed by a review of some more specific theories that explore the potential impact of Computer Mediated Communication (as compared to face-to-face communication), both negative and positive, in Online Dispute Resolution contexts.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center"/></span></p>
<p><span class="font-size-5" style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><strong><a href="http://www.adrhub.com/forum/topics/visualizing-adr-odr-infographics">Visualizing ADR/ODR - Infographics</a></strong> </span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><img src="http://media-cache-ec5.pinterest.com/upload/560838959815579381_RSVWok57_c.jpg?width=213" width="213" class="align-left"/></span></p>
<p><span class="font-size-3" style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span style="color: #ff6600;"><em><strong>38 Comments</strong></em></span></span></p>
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif;">Many of us are visual learners and creative thinkers. Sometimes a picture is really worth a thousand words. In this forum, we'll focus on the ways that visualization techniques can help us build understanding of conflict processes and promote engagement with Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) tools and techniques. With your help, we'll try to illustrate some core ADR and ODR processes, visualize current trends, and make connections between various aspects of the work. In addition to conflict resolution processes, we might also explore ways in which visualization techniques are being used in the waging of social conflict, for instance in social change and human rights campaigns.</span></p>
<p><span class="font-size-5" style="font-family: arial, helvetica, sans-serif;"><strong><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center"/></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><img src="http://www.stopcyberbullying.org/images/main_logo.gif" class="align-left" width="226" height="92"/></span></p>
<p><span class="font-size-5" style="font-family: arial, helvetica, sans-serif;"><strong><a href="http://www.adrhub.com/forum/topics/cyberbullying">Cyberbullying</a></strong> </span></p>
<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif;"><span style="color: #800000;"><em><strong>98 Comments</strong></em></span></span></p>
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif;" class="font-size-2">As information communication technology has become intricately woven into our lives, humans have harnessed their capacity for extraordinarily creative innovations to foster human connection across time and space. Yet, sadly and perhaps not unexpectedly, we have also brought into new ICT forums our capacity for cruelty and domination through bullying. Do different mediums of cyberbullying (text, picture, Internet, video) produce different impacts on victims?</span></p>
<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif;"><strong><img src="http://storage.ning.com/topology/rest/1.0/file/get/2309050563?profile=original" class="align-center"/></strong></span></p>
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<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif;"><strong><a href="http://www.adrhub.com/forum/topics/effective-consensus-building-modules">Teaching negotiation and collaboration concepts through short e-modules</a></strong> <strong><em>13 Comments</em></strong></span></p>
<p><span class="font-size-3" style="font-family: arial, helvetica, sans-serif;"><strong><a href="http://www.adrhub.com/forum/topics/cyberweek-lounge-2012">Cyberweek Lounge 2012</a> </strong><em><strong><em><strong>19 Comments</strong></em></strong></em></span></p>The Power Of Body Languagetag:www.adrhub.com,2012-10-15:4905899:BlogPost:421192012-10-15T22:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><a href="http://24.media.tumblr.com/tumblr_m6rks6Gx731qikpxao1_1280.jpg" target="_blank"><img class="align-center" src="http://24.media.tumblr.com/tumblr_m6rks6Gx731qikpxao1_1280.jpg"></img></a></p>
<p></p>
<p>Nonverbal communication, including body language, plays a crucial role curing conflict resolution situations including negotiations and mediation sessions. Because it occurs primarily subconsciously, people can dismiss it's importance.</p>
<p>Research has time and again proven the effect nonverbal communication can have during interactions with other people in a variety of…</p>
<p><a href="http://24.media.tumblr.com/tumblr_m6rks6Gx731qikpxao1_1280.jpg" target="_blank"><img src="http://24.media.tumblr.com/tumblr_m6rks6Gx731qikpxao1_1280.jpg" class="align-center"/></a></p>
<p></p>
<p>Nonverbal communication, including body language, plays a crucial role curing conflict resolution situations including negotiations and mediation sessions. Because it occurs primarily subconsciously, people can dismiss it's importance.</p>
<p>Research has time and again proven the effect nonverbal communication can have during interactions with other people in a variety of settings. For example, during negotiations,unconscious mimicry is connected with favorable negotiation outcomes. Unconscious mimicry is connect to people who possess empathy. Research on on empathy shows a great deal of it is related to nonverbal channels.</p>
<p>Following me? :) If you are interested in reading more about mimicry, see my recent article [<a href="http://www.psychologytoday.com/blog/beyond-words/201209/mimicry-and-mirroring-can-be-good-or-bad">HERE</a>].</p>
<p>Regardless, I think many will find this TED Talk video by Amy Cuddy worthy of watching.</p>
<p>Enjoy!</p>
<p></p>
<p>If the video does not show, click: <a href="http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are.html">http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are.html</a></p>
<div id="tagline" style="font-family: arial, helvetica, sans-serif; font-size: 12px; margin-bottom: 1em; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding: 0px;"><br/> <span style="color: #800000;"><strong>Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy shows how “power posing” -- standing in a posture of confidence, even when we don’t feel confident -- can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.</strong></span></div>
<div style="font-family: arial, helvetica, sans-serif; font-size: 12px; margin-bottom: 1em; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding: 0px;"><br/> <span style="color: #800000;"><strong>Amy Cuddy’s research on body language reveals that we can change other people’s perceptions — and even our own body chemistry — simply by changing body positions. <a href="http://www.ted.com/speakers/amy_cuddy.html" style="color: #ff2b06; font-family: arial, helvetica, sans-serif; outline-color: initial; outline-style: none; outline-width: initial; text-decoration: none; padding: 0px; margin: 0px;" target="_blank" title="Amy Cuddy's bio"><span style="color: #800000;">Full bio »</span></a></strong></span></div>Should You Just Let Him Smoke That Cigarette?tag:www.adrhub.com,2012-10-08:4905899:BlogPost:416752012-10-08T23:45:02.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p><em><a href="http://www.enjoymediation.com" target="_blank">Originally posted at EnjoyMediation.com</a></em></p>
<p></p>
<p>The negotiation ended before it began:</p>
<p><a href="http://graphics8.nytimes.com/images/2007/12/21/us/21richardson2.190.jpg" target="_blank"><img class="align-left" src="http://graphics8.nytimes.com/images/2007/12/21/us/21richardson2.190.jpg?width=190" width="190"></img></a> <em>Landing in Tokyo, he asked how a previous session, conducted by his boss, Secretary of State …</em></p>
<p><em><a href="http://www.enjoymediation.com" target="_blank">Originally posted at EnjoyMediation.com</a></em></p>
<p></p>
<p>The negotiation ended before it began:</p>
<p><a href="http://graphics8.nytimes.com/images/2007/12/21/us/21richardson2.190.jpg" target="_blank"><img src="http://graphics8.nytimes.com/images/2007/12/21/us/21richardson2.190.jpg?width=190" width="190" class="align-left"/></a><em>Landing in Tokyo, he asked how a previous session, conducted by his boss, Secretary of State <a href="http://topics.nytimes.com/top/reference/timestopics/people/a/madeleine_k_albright/index.html?inline=nyt-per" title="More articles about Madeleine K. Albright.">Madeleine K. Albright</a>, had gone. Not well, Mr. Richardson learned. Dr. Albright’s Japanese counterpart requested permission to smoke, she lectured him on the dangers of tobacco, and things never improved from there.</em></p>
<p>This is just one fascinating anecdote from Bill Richardson in a fantastic piece written by Jodi Kantor for the NY Times in 2007. It is well worth reading, specifically looking at things from your conflict resolution specialists lens. Another gem from the article includes:</p>
<p><em>Instead, Mr. Richardson practices diplomacy as contact sport, whizzing from country to country, conflict to conflict, and charming, insulting, even touching his way through negotiations. (After he persuaded <a href="http://topics.nytimes.com/top/reference/timestopics/people/h/saddam_hussein/index.html?inline=nyt-per" title="More articles about Saddam Hussein.">Saddam Hussein</a> in 1995 to release two American aerospace workers who had wandered into Iraq, Mr. Richardson reached over to clap the dictator on the arm, causing Mr. Hussein’s men to reach for their guns.)</em></p>
<p> </p>
<p><strong>Enjoy the rest of the article [<a href="http://www.nytimes.com/2007/12/21/us/politics/21richardson.html?pagewanted=all" target="_blank">HERE</a>].</strong></p>7 Crucial Tips To Improve Your Conflict Resolution (via Modria)tag:www.adrhub.com,2012-10-07:4905899:BlogPost:418702012-10-07T15:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>Here are 7 useful tips that can you with your next conflict regardless of you are involved in it or helping others.</p>
<p></p>
<p>Enjoy!</p>
<p><a href="http://www.modria.com/wp-content/themes/wp-modria/images/logo-new.png" target="_blank"><img class="align-left" src="http://www.modria.com/wp-content/themes/wp-modria/images/logo-new.png"></img></a> Via <a href="http://www.modria.com/7-crucial-tips-to-improve-your-conflict-resolution/" target="_blank">Modria.com</a></p>
<p><strong> </strong></p>
<p><strong>1. When anger comes, wisdom goes.</strong></p>
<p><strong>- Hindi…</strong></p>
<p>Here are 7 useful tips that can you with your next conflict regardless of you are involved in it or helping others.</p>
<p></p>
<p>Enjoy!</p>
<p><a href="http://www.modria.com/wp-content/themes/wp-modria/images/logo-new.png" target="_blank"><img src="http://www.modria.com/wp-content/themes/wp-modria/images/logo-new.png" class="align-left"/></a>Via <a href="http://www.modria.com/7-crucial-tips-to-improve-your-conflict-resolution/" target="_blank">Modria.com</a></p>
<p><strong> </strong></p>
<p><strong>1. When anger comes, wisdom goes.</strong></p>
<p><strong>- Hindi Proverb</strong></p>
<p>We all know that our anger clouds our vision when we feel it coming on. Have you ever been in the middle of a conversation where something the other person says triggers a wave of anger? Of course you have. That wave of anger gives focus, but the focus is on the wrong goal. No longer do you worry about what damage you might cause the other person, yourself, or others involved. That leads to small matters blowing up into big matters</p>
<p></p>
<p>2. When angry, count to ten before you speak, if very angry a hundred.</p>
<p></p>
<p>3. When we blame, we give away our power</p>
<p></p>
<p>4. Wisdom is what you get for a lifetime of listening, when you'd have preferred to talk.</p>
<p></p>
<p>5. You can't unscramble an egg.</p>
<p></p>
<p>6. You never really understand a person until you consider things from his point of view.</p>
<p></p>
<p>7. When elephants fight, it's the grass that suffers.</p>
<p></p>
<p><strong>Read the full descriptions for each [<a href="http://www.modria.com/7-crucial-tips-to-improve-your-conflict-resolution/" target="_blank">here</a>].</strong></p>Using Metaphors WIth Coaching, Mediation & Negotiationtag:www.adrhub.com,2012-09-17:4905899:BlogPost:412742012-09-17T21:00:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p>(Originally posted at <a href="http://www.enjoymediation.com" target="_blank">www.EnjoyMediation.com</a>) </p>
<p></p>
<p>Metaphors are easily overlooked yet are incredibly powerful. The use of metaphors during conflict can either help parties move towards resolution or compound differences and push the interaction further along the downward spiral of negative conflict.</p>
<p> …</p>
<p class="separator"></p>
<p>(Originally posted at <a href="http://www.enjoymediation.com" target="_blank">www.EnjoyMediation.com</a>) </p>
<p></p>
<p>Metaphors are easily overlooked yet are incredibly powerful. The use of metaphors during conflict can either help parties move towards resolution or compound differences and push the interaction further along the downward spiral of negative conflict.</p>
<p> </p>
<p class="separator"><a href="http://storage.ning.com/topology/rest/1.0/file/get/2544772065?profile=original" target="_self"><img width="320" src="http://storage.ning.com/topology/rest/1.0/file/get/2544772065?profile=RESIZE_480x480" width="320" class="align-left"/></a></p>
<p>What contributes to the powerful attributes of metaphors are the fact that they can be easily overlooked by both the person using them as well as the listener. Similar to other elements of nonverbal communication, they are subconscious and are effected by (and can be effected by) each other.</p>
<p> </p>
<p> For example, review the previous sentences and see how many metaphors you can catch (By the way,"catch" is another). In James Geary's "<a href="http://www.amazon.com/Is-Other-Secret-Metaphor-Shapes/dp/0061710288">I is An Other</a>", he describes metaphors as shedding light into a person's emotions, attitudes, and current perspective. If my opinion holds any weight, I highly recommend his book.</p>
<p> </p>
<p>Consider when describing a conflict, does it:</p>
<p></p>
<ul>
<li>Drive you mad</li>
<li>Wasting your time</li>
<li>Moving towards resolution</li>
<li>Building an agreement</li>
<li>Getting below the surface</li>
</ul>
<p></p>
<p>As a conflict coach, negotiator, and mediator, your choice of metaphors can help guide the process while at the same time, noticing the metaphors used by your clients, parties or counterpart can give you valuable insight.</p>
<p> </p>
<p>Angela Dunbar wrote a wonderful article on "Using Metaphors with Coaching." In the article (<a href="http://www.breakoutofthebox.com/UsingMetaphorsWithCoaching.pdf">read the PDF version here</a>), she further describes the value metaphors offer: </p>
<p> </p>
<blockquote class="tr_bq">As a tool for coaching, the client's metaphors give you an insight into their unique perception of their situation and their goals. When the client tells you that they can 'see light at the end of the tunnel', that is what they are experiencing. There is light for them, and they are in a tunnel. They will unconsciously 'know' much more about their situation from this metaphoric viewpoint. They are very likely to know in which direction the light is, how far away it is, and where the light comes from. They will know about the structure of the tunnel, how it feels and looks, how narrow the passage, and whereabouts they are in relation to the tunnel.</blockquote>
<p> </p>
<p>Next time your are involved in a conflict, will you be able to structure your use of metaphors to your benefit? Will you be able to discern the metaphors used by others to move towards resolution?</p>
<p> </p>
<p>Let me know!</p>No 'Golden Bridge', $200 MILLION Wastedtag:www.adrhub.com,2012-07-30:4905899:BlogPost:406872012-07-30T12:30:00.000ZJeff Thompsonhttp://www.adrhub.com/profile/JeffThompson
<p></p>
<div class="separator" style="clear: both; text-align: center;"><br></br> <a href="http://2.bp.blogspot.com/_PO_aNjPai48/SbFVm8TX7pI/AAAAAAAAADs/Bo7PYawA-dk/s1600/golden_gate_bridge_at_night.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="227" src="http://2.bp.blogspot.com/_PO_aNjPai48/SbFVm8TX7pI/AAAAAAAAADs/Bo7PYawA-dk/s320/golden_gate_bridge_at_night.jpg" width="320"></img></a></div>
<div class="MsoNormal"><br></br> In William Ury’s popular book <i>Getting Past No</i>, there is an important section titled “Building A Golden Bridge” for the other negotiating party. In essence, having an offer available that the…</div>
<p></p>
<div class="separator" style="clear: both; text-align: center;"><br/> <a href="http://2.bp.blogspot.com/_PO_aNjPai48/SbFVm8TX7pI/AAAAAAAAADs/Bo7PYawA-dk/s1600/golden_gate_bridge_at_night.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="227" src="http://2.bp.blogspot.com/_PO_aNjPai48/SbFVm8TX7pI/AAAAAAAAADs/Bo7PYawA-dk/s320/golden_gate_bridge_at_night.jpg" width="320"/></a></div>
<div class="MsoNormal"><br/> In William Ury’s popular book <i>Getting Past No</i>, there is an important section titled “Building A Golden Bridge” for the other negotiating party. In essence, having an offer available that the other side will love to agree with. There are four key elements to creating this win-win situation that I detailed in a previous blog post [<a href="http://www.enjoymediation.com/2009/03/building-golden-bridge.html">here</a>]. </div>
<div class="MsoNormal"><br/> However, before detailing each, I want to point out unfortunately we are reminded of situations where people, or in this case the U.S. government, has great intentions but overlook (or ignored) a key part of the conflict resolution process- getting buy-in from the people involved.</div>
<div class="MsoNormal"></div>
<div class="MsoNormal"><br/> From the <a href="http://www.huffingtonpost.com/2012/07/30/iraq-police-training-audit_n_1718137.html">HuffingtonPost.com</a> (underline added by me):</div>
<blockquote class="tr_bq"><br/> <span style="color: #800000;"><b>BAGHDAD -- U.S. auditors have concluded that more than $200 million was wasted on a program to train Iraqi police that Baghdad says is neither needed nor wanted.</b><b>The Police Development Program_ which was drawn up to be the single largest State Department program in the world – was envisioned as a five-year, multibillion-dollar push to train security forces after the U.S. military left last December. But Iraqi political leaders, anxious to keep their distance from the Americans, were unenthusiastic.</b></span></blockquote>
<blockquote class="tr_bq"><span style="color: #800000;"><b>A report by the Special Inspector General for Iraq Reconstruction, released Monday, found that the American Embassy in Baghdad never got a written commitment from Iraq to participate. Now, facing what the report called Baghdad's "disinterest" in the project, the embassy is gutting what was supposed to be the centerpiece of ongoing U.S. training efforts in Iraq.</b><b> </b></span></blockquote>
<blockquote class="tr_bq"><span style="color: #800000;"><b>"A major lesson learned from Iraq is that host country <u>buy-in to proposed programs is essential to the long-term success</u> of relief and reconstruction activities. The PDP experience powerfully underscores that point," auditors wrote in a 41-page summary of their inspection. An advance copy was provided to The Associated Press.</b></span></blockquote>
<div class="MsoNormal"></div>
<div class="MsoNormal"><span style="color: #262626;">The U.S. had great intentions in helping the Iraqi police receive state-of-the-art training (perhaps similar to the deal in Haiti) however they proceeded wastefully prior to getting a “yes” from the very people they wanted to help.<span style="mso-spacerun: yes;"> </span></span></div>
<div class="MsoNormal"><span style="color: #262626;"><span style="mso-spacerun: yes;"> </span></span></div>
<p>The four elements offered by Ury to build a “golden bridge” includes:</p>
<ol>
<li><span style="color: #800000;"><b>Have everyone involved in building/writing the agreement.</b></span> In this case, the U.S., by involving the key stakeholders would have allowed them to find out what the reasons were that was leading them to avoid agreeing to the deal.</li>
<li><b><span style="color: #800000;">Look beyond obvious interests</span>.</b> The obvious in this case is they need training, but the not-so-obvious is still unknown- what are their other interests?</li>
<li><span style="color: #800000;"><b>Saving face.</b></span> As you already most likely are aware now, each of these are interconnected. The big difference could have been a joint effort, and then a joint press conference announcing a training that was designed together and is funded by the U.S. government.</li>
<li><span style="color: #800000;"><b>Keep it simple.</b></span> No, I do not (nor does Ury) suggest simple in the sense of a hastily put together “bridge” or deal but rather simple in terms of not lumping everything together. Taking things step by step would have prevented in this case the process from progressing until the buy-in was achieved.</li>
</ol>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;"></div>
<div class="MsoNormal"><br/> <span style="color: #262626;">How often can you reflect during a mediation, negotiation, or coaching session where you might think of a great solution and offer them the “golden bridge” to cross to a perfect solution? Self-determination, collaboration, and joint-problem solving must first be acknowledged and then legitimately be utilized. </span></div>
<div class="MsoNormal"><br/> <span style="color: #262626;">A major benefit to conflict resolution practices is, although it might take longer sometimes, including people in the process helps them build the great deal (or golden bridge) because they were part of the process.</span></div>
<p></p>