Negotiation via (the New) Email

Forget everything you think you know about negotiating, mediating and engaging with conflict via email. That's what I did.

Exactly three years ago, I finished work on a chapter for a negotiation textbook (Michael Benoliel’s Negotiation Excellence: Successful Deal Making). The chapter focused on negotiation via email, and described the challenges, pitfalls and benefits of working thought this…

Find it difficult to get people to trust you online? Email negotiations or conversations end up in flame wars? There are reasons, and solutions, for this.

I’ve uploaded my first paper on this subject at http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1722065.   A few years have gone by, and the principles hold firm.

Looking forward to hearing your thoughts!

In the spirit of Cyberweek, the annual…