In many organizations, the anticipated fear of doing something that might not work when resolving a conflict outweighs the anticipated benefits of taking a risk and resolving a conflict in a new way.

 

This anticipated fear shows up in four areas. 

• Poor customer service interactions—these…

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With even more Millennials and young people between the ages of 18 and 34 returning home to live with older parents, there are all kinds of issues that arise around expectations, assumptions and stages of life.

According to a recent Fortune Magazine article, the share of younger adults living at home has increased from 24% to 26% over the last 5 years, while the…

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Like many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”,…

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“Would you want to do business with a person who was 99% honest?” - Sydney Madwed

The Human Services Consulting and Training (HSCT) guest blogger for this week is Diane Lange. Diane is the president and owner of Proclivity, LLC(www.proclivityllc.com). Proclivity, LLC., based in Binghamton, NY is a business leadership consulting firm, dedicated to the principle that “every person and every organization has a natural inclination to be the very…

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• Brandeis University in Massachusetts is offering a Master’s Program in Coexistence and Conflict with several scholarship opportunities. The program is geared towards professionals.
• The Summer Peacebuilding Institute in Harrisonburg, Virginia is still open for the 2012 year. The institute offers courses in development, humanitarian assistance,…

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This week I thought I would knock out two birds with one stone and use "The No Asshole Rule" material for the ADR Book Club as my blog subject matter.

 

So far, we have only discussed Chapters 1-2, but it's a very book with very poignant ideas. So far the author, Robert Sutton, has introduced us to his test for spotting an ***hole: (1) Does the target feel oppressed/belittled after talking with the alleged ***hole and (2) Does the alleged ***hole aim his aggression at people…

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Yet another reason to be on Twitter (follow me @ADRhub and @mediatorjeff)- I came across a retweet by conflict coach Cinnie Noble (@CINERGYCoaching) who posted the following link below. It is from David Holzmer's (@DavidHolzmer) blog and it talks about leadership qualities. For those mediators who work 'beyond neutrality' and others who work in conflict resolution, the following could be of interest:



In “Four Lesson’s in Adaptive Leadership” Professor Michael Useem makes the case… Continue

Originally posted at www.thebusinessmediator.blogspot.com



It seems that many employees are increasingly disgruntled by their employer’s failure to “walk the talk”. When an organization proclaims

it believes in something, but then behaves in a way that is contrary to

those beliefs, the results are dire. Just today, I heard an example of a

company communicating to its… Continue

Originally posted at www.thebusinessmediator.blogspot.com

The power of one: one voice, one direction, one result. I am speaking of the power of one team--aligned and guiding those around them swiftly, purposefully and cohesively. The results of sustained alignment are dramatic. How often have… Continue

Is the Conflict Specialist a Leader?…

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Originally posted at www.thebusinessmediator.blogspot.com



I just read an article by European researchers who set out a model for creating an environment that is

inclusive in nature for all people. The authors frame their work in

terms of an ethical challenge, rather than cost avoidance or… Continue

(originally posted at www.thebusinessmediator.blogspot.com)



The very first CEO for whom I worked consistently referred to the importance of the "Shadow of the Leader”. His demeanor spoke of modesty and humility--no corporate jets, no extravagant cars or homes, and graciousness to all whom he encountered. Was he perfect? No, in fact he had tendencies towards micromanagement and, under stress, his graciousness bordered on… Continue