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I recently had the pleasure of writing a paper with my student-turned-teacher, Jeff Thompson (an alumnus of our Negotiation and Dispute Resolution program at Creighton and the Wizard Behind the Curtain at ADRHub). Jeff works on non-verbal communication…

Effective Mediators & Nonverbal Communication

Guest writer Jeff Thompson is presenting at the 2013 ACR Annual Conference

What really makes a mediator effective?  Are the skills you use as a…

Mediation and nonverbal communication are two terms, and those who know me can vouch for it, that I have been using non-stop for the past two years as both are the core focus areas of my PhD research topic at Griffith University Law School. 

(Originally posted at www.EnjoyMediation.com) 

Metaphors are easily overlooked yet are incredibly powerful.  The use of metaphors during conflict can either help parties move towards resolution or compound differences and push the interaction further along the downward spiral of negative conflict.

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Many kids don't know "the language of social success" -- how to send and receive nonverbal communication that helps them make friends and manage their social relationships. They are often isolated and targeted for teasing and bullying. We can help you to identify these children and give you resources to teach them how to use nonverbal communication more effectively.

Tricia Jones is a Professor of Education at Temple University in…

If first impressions are so important in a variety of interactions and professions, what role could it play in mediation sessions? 

Does Your Beard Make You A Better Mediator?

Have some fun with the collection of nonverbal communication research I gathered below.  What are your thoughts on the…

Won't Leak in Flight!

Originally posted at www.NonverbalPhd.com

For those interested in nonverbal communication (body language, gestures, appearance, semiotics, voice tone, touch, etc.) both from a research and academic perspective or if you have just a 'casual' interest in the subject, I thought I…

I invite everyone to listen to a recent segment I participated in on Nicole Dyer's radio show on ABC Gold Coast radio.  I discuss the importance of nonverbal communication in various settings including mediations and negotiations.  This includes how important rapport is and specific nonverbal gestures that are associated with…

Below is my newest article on semiotics and nonverbal communication.  Of course the 'spin' from the mediation and the conflict resolution perspective is, in order to be effective at helping and guiding parties who are involved in conflicts and disputes, we must be cognitive of all the elements that exist.  

Using, for example the wheel (or circle) of conflict helps you as the…

Have a look at my latest article on micro expressions, and the famous "Duper's Delight"- taking joy in fooling someone.  Have you experienced this during a mediation session or during negotiations?

Keep in mind, these micro expressions, or facial actions that happen in less than a second, are a form of leakage that is often missed by many.…

There is a famous book titled “Three Cups of Tea” and it tells the story of an American man and his many journeys to Pakistan to build schools for children.  The tea reference is to the custom of having tea while communicating with others.  This occurred during lively discussions, friendly and informal talks, and during negotiations for him through the book.

The book specifically refers to the American coming to the…

The Science & Art of Nonverbal Communication: What Mediators Need To Know…

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