Comments - Before you hit send: emails and conflict escalation - ADRhub - Creighton NCR2024-03-29T12:51:02Zhttp://www.adrhub.com/profiles/comment/feed?attachedTo=4905899%3ABlogPost%3A39101&xn_auth=noA great treasure chest of res…tag:www.adrhub.com,2012-05-14:4905899:Comment:389462012-05-14T21:38:45.395ZBryan Hansonhttp://www.adrhub.com/profile/BryanHanson
<p>A great treasure chest of resources, thanks Noam!</p>
<p></p>
<p>A great treasure chest of resources, thanks Noam!</p>
<p></p> Here's the link to the papers…tag:www.adrhub.com,2012-05-14:4905899:Comment:390442012-05-14T21:22:51.140ZNoam Ebnerhttp://www.adrhub.com/profile/NoamEbner
<p>Here's the link to the papers: <a href="http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153">http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153</a></p>
<p>Here's the link to the papers: <a href="http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153">http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153</a></p> Excellent point Noam, I find…tag:www.adrhub.com,2012-05-14:4905899:Comment:389432012-05-14T19:46:59.015ZBryan Hansonhttp://www.adrhub.com/profile/BryanHanson
<p>Excellent point Noam, I find this to be an issue I recently discovered as well. I just jumped into the smart phone realm and find replying to emails a breeze with the new tool. I do not have the capacity to finger pick a very thoughtful message to each message though as I do from my laptop or desktop. It made me think about the impression I am giving the sender. I now consider the necessity to respond quickly, or thoughtfully when I read my emails on my smart phone and if the need is…</p>
<p>Excellent point Noam, I find this to be an issue I recently discovered as well. I just jumped into the smart phone realm and find replying to emails a breeze with the new tool. I do not have the capacity to finger pick a very thoughtful message to each message though as I do from my laptop or desktop. It made me think about the impression I am giving the sender. I now consider the necessity to respond quickly, or thoughtfully when I read my emails on my smart phone and if the need is thoughtfully I save it until I have an opportunity to send it from my desk.</p>
<p>Did you attach the papers you mentioned? I do not see them, but would love to look them over. Thanks!</p> Great thoughts, Bryan.
I part…tag:www.adrhub.com,2012-05-14:4905899:Comment:389392012-05-14T11:30:18.578ZNoam Ebnerhttp://www.adrhub.com/profile/NoamEbner
<p>Great thoughts, Bryan.</p>
<p>I particularly liked how you wrote: "Our messages are condensed to fit our time frames and our character limits." We need to remember that the other, reading the message, is not bound by the same constraints and their attibution dynamics doesn't take into account that we were. For example - recently I received long text messages from someone, and answered them with brief texts. After 2-3 exchanges, I got the feeling that they were getting annoyed at me, and I…</p>
<p>Great thoughts, Bryan.</p>
<p>I particularly liked how you wrote: "Our messages are condensed to fit our time frames and our character limits." We need to remember that the other, reading the message, is not bound by the same constraints and their attibution dynamics doesn't take into account that we were. For example - recently I received long text messages from someone, and answered them with brief texts. After 2-3 exchanges, I got the feeling that they were getting annoyed at me, and I couldn't understand why they were going into such detail and repetition via text. then it dawned on me: They were texting on an easy-to-type-on smartphone, and I was slowly, painstakingly texting on my vintage dumbphone (which I'm never giving up). Their messages seemed to me to be more suitable for email, and my messages probably seemed to them to be as curt as telegrams. That was a laugh out loud moment for me. I immediately sent them a message by passenger pigeon, explaining everything.</p>
<p>If anybody wants to check out some writing on email communication and negotiation,<a href="http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153" target="_blank">I've put some papers up here</a>: (click 'download this paper', and then 'open', to see full versions).</p>
<p>Noam</p>