What's Happening in Conflict Resolution [04.22.14]

The month of April is "Crisis Negotiation Month" at ADRhub.com. It is a collaboration between the ACR Crisis Negotiation Section and ADRhub.com and it will bring you articles, tips, info graphics, and a webinar throughout the month.

Enjoy further below the fourth week's articles

See Week 1 HERE

See Week 2 HERE

See Week 3 HERE

"Recipes" for Success from the Greatest Negotiation "Chefs"

What happens when 15 of the top negotiation experts from around the world get together and write a paper? You get brilliant "recipes" on how a negotiator can be effective. Bring your appetite and read more enjoy. Also, enjoy the "appetizer" below!

Click [HERE] to read more or click [HERE] to go to the page to download the paper & "recipes." Also, read Noam Ebner's write-up [HERE].

UK National Heatlh Service Mediator Switches to the Transformative ...

Reason or Excuse?

Cinnie Noble- I have been thinking about when I hear someone explaining their rationale for saying or doing something that has upset or provoked me or another person. I realize that at times it sounds like an excuse and at other times it sounds like a reason. You may ask what difference does it make?

Providing reasons or excuses in our conflict interactions often seem to arise during the course of a dispute or after it is over. At these times, we - or the other person - may give a reason or excuse as a way of defending what was said or done (see the previous blog on Justify or Just-Iffy). Our reactions when on the receiving end...

More [HERE].

Moving ‘Beyond Neutrality’ and Cross-Cultural Training: Using World...

Jacqueline N. Font-Guzman- In this article I discuss how World Café Dialogues can be used to unveil structural and cultural violence that drive the behaviors that maintain end-of-life care inequalities, especially among minorities, in acute healthcare hospitals. Conflict practitioners are rarely included in conversations of end-of-life care inequalities and when included it is to “solve a problem” through bioethics mediation or provide training in cross-cultural competence. I argue that conflict practitioners need to broaden their approach to conflict and use their skills to surface unequal power structures and implicit beliefs that maintain the unjust status quo in end-of-life care disparities.

More [HERE].

5 Tips on Measuring Negotiation Progress From Crisis / Hostage Negotiation

Progress is not always easy to measure during a negotiation, mediation, or an attempted collaboration. Sure, it is easy to measure lack of progress as it is laden with clear negative emotions and also the lack of a resolution or jointly decided upon conclusion but positive progress is not as easily defined…

1. Shift From Violent, Threatening Language to Nonthreatening Language.

Read all 5 tips [HERE].

Crisis (Hostage Negotiation): Current Strategies in High-Risk Conflict Resolution

Have a look at this PDF that provides a detailed overview of strategies used in law enforcement crisis and hostage negotiation situations. Vecchi, Van Hasselt, and Romano in this 19 page paper go in detail describing the various crisis stages as well as the Behavioral Change Stairway Model (BSCM).

Download the PDF [HERE].

Negotiation Lessons Learned By An FBI Agent

Retired FBI Chief Negotiator Frederick Lanceley shares some important lessons he has learned while also showing how these learnable moments apply to other types of negotiations such as being a salesperson.

Read more [HERE].

Everything you always wanted to know about workplace bullying but w...

Patricia M Porter- It seems bullying is everywhere. We are actively addressing it in schools, in communities, and in families…and now also workplaces. Over the past several years, there has been a deluge of information about workplace bullying, some accurate and some not so much. In order to effectively address bullying, we need to ensure we have valid and reliable information. In this program, we will put on our researcher hats and examine what we know empirically about workplace bullying in terms of its prevalence, nature, antecedents, and consequences.

Learn more about this as Pattie and Dr. Loraleigh Keashly (associate professor in the Dept. of Communication at Wayne State University) discuss it on the latest program of the Texas Conflict Coach Show.

More [HERE].

How Italian Mediators Practice Their Mediation Skills Online with a...

Giuseppe Leone- A new video shows how 3 Italian mediators practice their mediation skills by participating in an online mediation simulation of a family case.

News, Articles, Jobs, & More

Criminal Mediation: Violating Victims' Rights?

Criminal mediation isn’t common in Idaho, but some critics say it traumatizes victims and infringes on their constitutional rights. [Read the article at MagicValley.com]