Share 'Quick Tip: Hostage Negotiator's Tone of Voice'
(Originally posted at the Crisis Negotiator Blog)
Crisis and hostage negotiator's are involved in situations that are tense, stressful, and anxiety-filled. In order to try to reduce the overwhelming emotions being experienced by the person they are trying to help, the negotiator's tone of voice is an important tool that can help move the conversation toward a peaceful resolution.
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