Jelle van Veenen develops online services for legal and other organisations. He is an expert on online dispute resolution and is the author of Getting to :-) The potential of online text-based communication to support interest-based dispute resolution. Getting to :-) is available through Maklu publishing, ISBS, and Amazon.
The following papers on online dispute resolution are available for free download via SSRN.
Since 2009: Researcher, Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (TISCO)
As a researcher for TISCO, I have been involved in the development of an online tool for legal triage. I was responsible for research, facilitation, functional design, and project management (Agile/Scrum).
2005-2009: PhD student and Researcher, Tilburg Institute for Law, Technology, and Society (TILT)
With TILT, I have had the opportunity to do extensive research into the potential of online tools to support dispute resolution processes. At the same time, I was involved in the development of a number of online dispute resolution applications.
2011 – PhD degree in Law, Tilburg University
On june 15th, 2011 I have succesfully defended my PhD thesis Getting to :-) The potential of online text-based communication to support interest-based dispute resolution. More information on this work can be found here.
2005 – Masters Degree in Artificial Intelligence, Utrecht University
I hold a master’s degree in Artificial Intelligence, with a specialization in knowledge-based systems. An paper based on my my thesis, A Protocol for Arguing About Rejections in Negotiation, was published and is availablehere.