ADR LUNCHTIME SERIES
Denial, Deception, and Distortion - Working with Psychological Barriers to Resolve Workplace Conflicts

Drawing from her training and extensive experience with workplace conflict management at Federal agencies, Dr. Turner will discuss the psychological underpinnings of denial, and how to differentiate it from self-deception or distortion. Learn to identify "red flags" which would indicate that mediator skills are not sufficient. Dr. Turner will also identify techniques to address psychological barriers. If you've ever left a mediation session stymied by a participant's behavior, come join us to gain a greater understanding of what drives people to act in seemingly illogical ways.

Please provide a description of your most challenging situations in advance (see below) or bring your tough cases and questions to the discussion.

Kiban Turner, Ph.D. - Principal, Turner McNabb Consulting, LLC

Presented by: The Interagency ADR Working Group,
Workplace Conflict Management Section

Date: Thursday, November 18, 2010
Time: Noon - 1:30 PM
Please allow extra time for security procedures

Location: U.S. Department of Energy
1000 Independence Ave, SW, Room GJ-015
Washington, D.C. 20585

Directions:
Orange/Blue Line-Smithsonian/Holocaust Museum/Bureau of Engraving and Printing Exit; Yellow Line-L'Enfant Plaza/Maryland Ave. Exit

To attend in person, please register by email to cindy.mazur@dhs.gov and provide name, citizenship, and agency/employer by November 12. Questions? Please call Cindy Mazur at (202) 646-4094.

To listen only via teleconference, please call (505)242-2204; access code 594746.

For questions or problems during the teleconference, please call AT&T specialist at (800)526-2655, folder ID# 939935732. The handouts will be posted a few days before this program at http://www.adr.gov/a.html

Please submit cases or questions in advance for the speaker via email to Pamela.Pontillo@hq.doe.gov and she will forward them to Dr. Turner before the program.