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Category
Position Assistant Ombudsperson #11377
Institution N/A
Company University of California - Berkeley
Region East Bay
Location(s) Berkeley
Type Part Time,Regular
Date Posted 09/09/2010
Apply By 12/07/2010

Assistant Ombudsperson #11377
University of California - Berkeley
Job Requisition Number: 11377. The Assistant Ombudsperson serves as first
point of contact for callers/visitors to the Ombuds Office for all
Students and Post-Doctoral Appointees. Involves providing confidential,
informal, impartial, independent dispute resolution services to all
students, post-doctoral appointees, and members of the campus community
who interact/work with students, including faculty and staff. Under
general supervision, this position provides comprehensive, high-level
administrative and para-professional support to the Ombuds Office. As
first point of contact for callers/visitors to the Ombuds Office,
ascertains the nature of requests and inquiries and, in consultation
with the Ombudsperson as required, determines appropriate course of
action including possible referral to other Campus resources


Responsibilities
As the first point of contact for the Office of Student Ombuds, the Assistant Ombudsperson intakes
information regarding the nature of the call/visit and assess needs of
the client(s). This position is charged with determining, discerning
the urgency of the call and, in consultation with the Ombudsperson,
responding correctly and appropriately, including referrals to other
University resources. Requires attentive, active listening to the
topic/problem/issue presented by the client(s). Schedules appointments
with client(s) and Ombudsperson and offer recommendations and
suggestions to the client(s) on how to effectively prepare for the
meeting with the Ombudsperson. Research and follow-up as needed or by
request . This position adheres to and promotes Ombuds standards of
practice and code of ethics and confidentiality. Responsibilities also
include: data gathering and analysis (including collecting and
analyzing significant data for reporting student trends and making
recommendations for systemic/organizational changes), assistance with
report writing, internal analysis of office resources, outreach,
training material preparation as needed, inventory control. Assist with
the creation/development, updates and ongoing maintenance of Student
Ombuds website. May assist in training program presentations as needed.


Requirements
Basic/intermediate understanding of conflict resolution and mediation techniques and principles; working knowledge
of the role of the Ombuds Office and Ombuds Office professionals;
working knowledge of the University, its resources, infrastructure,
policies, and procedures applicable to all students, and policies and
procedures applicable to post-doctoral appointees. Basic knowledge of
UC?s admissions and registration procedures and requirements; knowledge
of Federal Financial Aid Guidelines & UC?s scholarship application
procedures. Working knowledge of advising principles & how to
provide general student services; general knowledge of campus
curriculum and the personal development issues that arise for students
on campus and for those from urban, low-income, diverse/cross-cultural
communities. Working knowledge of UCB Student Code of Conduct, campus
HR policies ? particularly focused on roles of Residential Housing and
Student Advising, sexual harassment, and usage of UC internet access,
IT systems hardware and software; laws pertaining to the disclosure of
information from student records governed by the federal Family
Educational Rights and Privacy Act (FERPA) which is intended to protect
students' right to privacy. Strong interpersonal communication skills,
including skill to deal effectively with a broad and diverse range of
people and issues in a complex, multi-layered organization. Skill in
using sensitivity, emotional intelligence, and tact when dealing with
individuals who may be in stressful or difficult situations. Listening
skills and skill in accurately determining caller/visitor needs; Skill
in determining whether those needs would be better served by referral
to other campus resources. Skill to make appropriate suggestions to
assist in the beginning stages of the resolution process. Strong
organizational skills, analytical skills, and requisite computer
skills, including skill with data gathering and report producing
software programs.


Other
This is a 50% time career position. Basic/intermediate understanding of conflict resolution and mediation techniques and
principles; working knowledge of the role of the Ombuds Office and
Ombuds Office professionals; working knowledge of the University, its
resources, infrastructure, policies, and procedures applicable to all
students, and policies and procedures applicable to post-doctoral
appointees.

Basic knowledge of UC?s admissions and registration procedures and requirements; knowledge of Federal Financial Aid Guidelines & UC?s
scholarship application procedures. Working knowledge of advising
principles & how to provide general student services; general
knowledge of campus curriculum and the personal development issues that
arise for students on campus and for those from urban, low-income,
diverse/cross-cultural communities.
Working knowledge of UCB Student Code of Conduct, campus HR policies ?
particularly focused on roles of Residential Housing and Student
Advising, sexual harassment, and usage of UC internet access, IT
systems hardware and software; laws pertaining to the disclosure of
information from student records governed by the federal Family
Educational Rights and Privacy Act (FERPA) which is intended to protect
students' right to privacy.

Strong interpersonal communication skills, including skill to deal effectively with a broad and diverse range of people and issues in a
complex, multi-layered organization. Skill in using sensitivity,
emotional intelligence, and tact when dealing with individuals who may
be in stressful or difficult situations. Listening skills and skill in
accurately determining caller/visitor needs; Skill in determining
whether those needs would be better served by referral to other campus
resources. Skill to make appropriate suggestions to assist in the
beginning stages of the resolution process. Strong organizational
skills, analytical skills, and requisite computer skills, including
skill with data gathering and report producing software programs.