NHQ 57172- Assistant Ombudsman
The Assistant Ombudsman is a designated neutral providing confidential and informal dispute resolution assistance to the American Red Cross community, which includes employees, volunteers, service recipients, donors, suppliers, partners, and the general public. The Assistant Ombudsman provides case intake support by listening to concerns and complaints and providing referral services where appropriate. As a designated neutral, the Ombudsman is neither an advocate for any individual nor the American Red Cross but, rather, an advocate for fairness who acts as a source of information and referral, aids in answering individuals’ questions, and assists in the resolution of concerns and critical situations. The Ombudsman Office supplements, but does not replace, the American Red Cross’s existing resources for conflict resolution.
This opportunity can be virtually located, but must be able to travel to Washington, DC monthly and into the field occasionally.
Bachelor’s degree is required, preferably in counseling, conflict resolution or a related field. A Master’s degree and training as a dispute resolution practitioner and/or mediator is highly preferred. One to three years of experience in conflict resolution (Ombudsman, mediator, facilitator or instructor) or a related field. Must have excellent conflict resolution skills and an interest in serving as the American Red Cross’s designated neutral.
The ideal candidate will also have:
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
To apply, please visit: https://www.americanredcross.apply2jobs.com/ProfExt/index.cfm?fusea...