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290179923266


Position Information

Job Title

Associate University Ombuds Officer


Job Code Title
Job Requisition Number

060342


Department

031-OMBUDS OFFICE


Location

Morningside


Job Type

Officer Full-Time Regular


Bargaining Unit

If temporary, indicate duration

Job Family

General Administration


Salary Grade

Officer 888


Salary Range

Commensurate with experience


Advertised Summary Job Description

The Associate University Ombuds Officer, along with the University Ombuds
Officer, provides the Ombuds Office resources for confidential complaint
handling and neutral, informal conflict resolution to all Columbia
University students, faculty, and employees. The Ombuds Officers may work
with individuals or groups to facilitate communication and collaborative
dispute resolution, by offering options for self-help or by mediating
mutually agreeable outcomes. The Associate Ombuds Officer takes leadership
responsibility in gathering anonymous aggregate data and other information
for upward feedback to administrators when patterns of concern brought to
the office indicate problem areas or trends. While maintaining impartiality,
the Ombuds Office may serve as an organizational resource to recommend
improvements in policy and procedures.


Minimum Qualifications for Grade
Applicant MUST meet these minimum qualifications to be considered an
applicant

Bachelor's degree required. At least five years experience in relevant
professional work required.


Additional Position-Specific Minimum Qualifications
Applicant MUST meet these minimum qualifications to be considered an
applicant

ADDITIONAL POSITION-SPECIFIC MINIMUM QUALIFICATIONS:
Must have neutral active listening skills and the ability to communicate
effectively with a diversity of individuals, both orally and in writing.

Must have the ability to problem-solve collaboratively, to gather and
analyze information impartially, to negotiate effectively while protecting
confidentiality, and to offer to options for conflict resolution that are
responsible, constructive, and creative.

Must understand the impact of procedures and decisions for all stakeholders
including the organization; must have strong and broad impartial but
inclusive networking skills.

Must currently be, or willing to become, an active member of professional
ombudsman organizations; must adhere to the Code of Ethics and Standards of
Practice of The International Ombudsman Association; expected to continually
enhance professional skills through training courses within the profession
and related fields, and to apply to become a Certified Organizational
Ombudsman Practitioner after one year of experience.


Preferred Qualifications

PREFFERED QUALIFICATIONS:
Advanced degree preferred.
Experience in conflict resolution and mediation strongly preferred.


Special Instructions

Applicants must include a cover letter.


Special Indications
This position works with:

There are no special indications for this position


HIPAA Compliance training required

No


Participation in Medical Surveillance required

No


What type of posting? Is this a waiver request?

Standard Posting


Requisition Open Date

11-18-2010


Requisition Close Date

Open Until Filled


Quick Link

jobs.columbia.edu/applicants/Central?quickFind=121906


EEO Statement

Columbia University is an Equal Opportunity/Affirmative Action employer.