From Bloomberg BNA:

CHICAGO-- Arguments may be a fact of the workplace, but they also are guaranteed to cost employers money, as well as reduce levels of productivity and employee satisfaction, according to Sue Jones (left), HR coach with KLS Group in Bend, Ore.

Finding ways to effectively resolve disputes among coworkers will pay off in dividends, Jones told the Society for Human Resource Management's Annual Conference & Exhibition June 17. She recommended that HR analyze any patterns involving conflict issues: where they occur, when, who is involved, and how they tend to arise...

“Research is showing that managers spend anywhere from 25 percent to 40 percent of their time managing conflict,” Jones told conference attendees. Additionally, employees spend at least 3 hours a week dealing with conflict. “When you add up all that time, you've got a huge cost,” she said.

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