In our Virtual Mediation Lab, on July 5, 2013 we ran and video recorded our first example of Mobile Mediation with the following mediators/participants:

>> Mediator: Giuseppe Leone with a PC in Hawaii
>> Homeowner: Ben Davies with a Galaxy smart phone in England
>> Contractor: Kristen Blankley with a PC in Nebraska
>> Contractor’s Employees: John McPhee with an Iphone in Florida, and Jim Levi with an Android device in Washington

In short, we simulated the online mediation of a typical Homeowner Contractor dispute for an unfinished (and unpaid) job – the kind of the cases that in the USA usually end up in Small Claims court.

You can watch our 41-min simulation in its entirety or a shorter 19-min version. And you can see how effective (and simple) it can be when an Homeowner can actually “show” (in our case, with his Galaxy smart phone) to a Contractor which parts of a job need to be completed, without having to describe them by phone or email.

http://goo.gl/HtnF5

In the next few weeks we’ll run and video record other examples of Mobile Mediation, with different kind of cases.

Giuseppe Leone