The United States Postal Service (USPS) truly believes in the benefits of mediation for resolving workplace disputes. Their mediation program, which is called REDRESS (Resolve Employment Disputes, Reach Equitable Solutions Swiftly), is available to all employees as part of their Equal Employment Opportunity (EEO) complaint process.

Recognized as one of the country’s leading conflict resolution programs, REDRESS has received global recognition from the conflict resolution community and positive feedback from employees, supervisors, and their representatives for resolving disputes without the need for litigation.

According to the USPS website, the REDRESS mediation program maintains a roster of over 1000 neutral mediators throughout the USA. They are qualified to conduct mediations applying the “transformative” mediation method, which is based on the belief that the disputing parties are best able to decide whether and how to resolve their dispute.

Online Mediation – An Important and Innovative Step

On January 9, 2014 the United States Postal Service took an important and innovative step. They tried (for the first time) to resolve a workplace dispute through online mediation.

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