Bill English/BizJournals.com- When emotions run high, the ability to reason one’s way to a resolution of a conflict is low.
The emotions involved need to be understood and “heard” before a resolution is reached. This is true for people in general, but is especially important to consider as a business owner, because conflict can, eventually, impact the bottom line...
Mediation experts recognize that understanding the emotion involved in a conflict is a core method to helping the parties reach an agreement. Often, one or both parties will simply want the other to validate their emotions before they consider a resolution to the conflict. If those emotions are not validated, one or both parties will pivot to demanding money (or something else of value) as a way to express their hurt, pain and frustration. This isn’t necessarily nefarious on their part; it’s just human nature....
Business owners can take the following steps to help conflicts at work gain resolution:
Read more [HERE].