New York Peace Institute is seeking a full-time Case Manager for our Brooklyn Mediation Center. This client-facing position is both demanding and highly rewarding. Case Managers work directly with clients at all stages of the mediation process, beginning when clients call the Peace Institute to inquire about mediation services and continuing through the actual mediation process to the follow-up phase. Case Managers engage with clients using their mediation skills – active listening, reflection, summarizing, stroking, etc. – and work diligently to provide the highest quality of service to all clients who reach out to our centers. Case Managers are organized, empathic, patient, persistent, and poses stellar conflict resolution skills.  

In addition to working with clients, Case Managers also work closely with volunteer mediators to schedule cases and troubleshoot problems that emerge. They also establish and manage relationships with referral sources. This is an excellent opportunity for anyone interested in developing and applying their conflict resolution skills and working as a member of a dynamic team.

JOB DESCRIPTION
 
Position: Case Manager
Location: New York Peace Institute, Brooklyn Mediation Center
FLSA: Non-Exempt

Organizational Description:
New York Peace Institute is one of the country’s largest community dispute resolution centers. We provide free mediation and conflict resolution services to individuals in New York City, and also train and certify professional mediators. We have two centers located in downtown Manhattan and downtown Brooklyn.
 
Summary:
The Case Manager is responsible for the intake and management of mediation referrals and cases. The Case Manager interacts directly with all parties involved in mediation. In addition, the Case Manager is responsible for creating, establishing and maintaining relationships with referral sources. The Case Manager works as a member of the Case Management team under the supervision of the Director of Operations. Opportunities for professional development in the areas of mediation and conflict resolution will be available.
 
Essential Job Functions: 

• Conduct in-person and telephone case intake and development; 
• Conduct screening to determine whether the case is appropriate for mediation; 
• Answer phones;
• Respond to inquiries regarding mediation services in a timely manner; 
• Provide instruction and support to other staff in how to respond to client calls and inquiries; 
• Provide front desk coverage;
• Schedule mediation sessions and solicit mediators to cover the caseload;
•  Input case information into database;
• Contact clients to confirm attendance at mediation sessions;
• Schedule interpreters and handle voucher dispersal;
• Greet clients and explain the mediation process;
• Assign cases to mediators and brief mediators on relevant information;
• Maintain up to date information on community resources for clients;
• Provide appropriate referrals to clients, if needed;
• Review mediation agreements;
• Draft other mediation program-related correspondence and reports; copy distribute, mail and file same; develop and maintain all program forms;
• Communicate appropriate case disposition information to referral sources;
• Conduct case-closing data entry and filing;
• Maintain case files;
• Assist other staff members with various projects (e.g., trainings);
• Attend all relevant program trainings and meetings; \
• Conduct follow up with all community center mediation clients 1-3 months after the conclusion of a mediated case;
• Mediate as needed (this will require extensive training if employee has not trained as a mediator).
• Other duties as assigned.

Interacts with:

• Clients
• Volunteer Mediators
• New York Peace Institute staff
• Referral Sources

Required skills:

• Must possess excellent organizational, listening, oral and written communication skills.
• Ability to show initiative is essential.
• Strong interpersonal and phone communication skills a must.
• Excellent typing.
• Knowledge of computer programs (Microsoft Word and Access), databases and data entry is preferred.
• Must be flexible, able to work independently within a team-based environment, and be willing to adapt responsibilities according to program needs.
• Fluent in Spanish (a plus).
• Mediation training (a plus).

Hours: Monday-Wednesday, Noon-8PM and Thursday-Friday, 9AM-5PM
 
Location: Brooklyn Mediation Center, 210 Joralemon Street, Room 618, Brooklyn, NY
 
Education: Bachelor’s Degree
 
Salary: Low $30Ks
 
Benefits: Includes excellent benefits package
 
Deadline to Apply: July 7, 2012

How to Apply: Please email a cover letter and resume to our Training Department at nypeacetraining@nypeace.org. Please write Case Manager Applicant in the subject line. No phone calls please.