May-Britt Kollenhof-Bruning, Master of Dispute Resolution is a professional mediator, trainer and cofounder of Juripax, Netherlands. Juripax B.V. is an ODR software and services provider that aims to prevent miscommunication that may occur in handling complaints and – if a dispute cannot be prevented – to resolve it effectively. May-Britt comes to the field of online conflict resolution with extensive expertise in the area of conflict resolution. She completed her formal mediation training in the U.S. She has served as a mediator and arbitrator in, mainly, complex commercial disputes. As an independent contractor she has mediated hundreds of online disputes for various companies, including eBay.