MWI's Train the Trainer Institute is a two-day seminar designed to prepare experienced mediators to become effective mediation trainers and role-play coaches.

Since 1994, MWI has been a leader in professional mediation training. MWI has designed and conducted over two hundred 20- to 40-hour basic and advanced mediation training programs for range of corporate, institutional, individual and non-profit clients such as Coca Cola Enterprises, Bose, General Motors, the Fletcher School of Law and Diplomacy.  MWI's open enrollment training programs have attracted thousands of attorneys, mental health providers and other professionals from all over the U.S. and the world.


Program Design:

  • Setting expectations and meeting participant needs
  • Staying focused on goals and outcomes
  • The elements of the successful training
  • Translating mediation practice into basic concepts trainees can learn and apply
  • Managing the training team
  • Designing and analyzing pre-workshop diagnostic forms
  • Marketing the mediation program



  • Delivering presentations with impact
  • Selecting and using media
  • How to be a facilitator, leader, coordinator (all at the same time)
  • Setting up the room
  • Working with groups and individuals simultaneously
  • Facilitating skill-building exercises
  • Fostering group participation and self-reflection
  • Coaching role-plays and providing feedback to trainees
  • Dealing with the difficult participant

Evaluation and Follow-up

  • Designing effective feedback and evaluation methodologies
  • Delivering feedback to participants during and after the program
  • Incorporating lessons learned into future programs



MWI's Train the Trainer Institute utilizes an interactive and hands-on skill-building approach to learning.  In a supportive, collegial environment, participants will be given opportunities to make group presentations and coach simulated role-play sessions.  Each trainer in training will receive individual coaching and tailored feedback.


This program is geared for experienced mediators who have an interest in developing their capacity to design and deliver effective mediation training programs.



  • Mediators must have completed 40-hours of formal mediation training (or meet their state's requirement).
  • Mediators must have experience with at least 10 cases in the past two years. 



Charles "Chuck" Doran is an experienced mediator, trainer, and ombudsman specializing in the resolution of business and workplace disputes.  Charles is the founder of Mediation Works Incorporated (MWI), a dispute resolution service and training organization in Boston, Massachusetts.  A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), Mediation Works Incorporated (MWI), the Financial Industry Regulatory Authority (FINRA) Dispute Resolution Panel, the Harvard Mediation Program and the United States Postal Service REDRESS I and REDRESS II Mediation Panels.  In addition to his mediation work, Charles works nationally and internationally as a dispute resolution trainer and consultant with corporate, governmental and non-profit clients including Coca-Cola Enterprises, General Motors, Bose Corporation, the Rockefeller Foundation, and the Harvard Negotiation Project at Harvard Law School.  He was a presenter at the Mediation Pedagogy Conference which was held by Negotiation Pedagogy at the Program on Negotiation at Harvard Law School in May 2010.  Charles has also served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School's Program of Instruction for Lawyers Negotiation Workshop.  In 1993, Charles completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Charles served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. Charles is an arbitrator with the Massachusetts Bar Association's Fee Arbitration Board and is a past president of the Association for Conflict Resolution (formerly the Society of Professionals in Dispute Resolution), New England Chapter.

Diane Levin is a dispute resolution professional and attorney. A mediator since 1995, Diane has conducted mediations in disputes in litigation or for private clients in tort, workplace, real estate, business, probate, and family matters, and serves on numerous mediation panels, including the U.S. Equal Employment Opportunity Commission. Before becoming a mediator, Diane practiced labor, employment, municipal, and tort law. An experienced trainer of mediation and negotiation skills, Diane has taught thousands of people in corporate, institutional, and governmental settings, including MWI's programs for Coca-Cola Enterprises, Bose Corporation, and the Fletcher School of Law and Diplomacy, and in rule of law programs for USAID supporting judicial reform in Eastern Europe. She also serves as a negotiation coach to entrepreneurs; demystifies digital technology for ADR professionals; and has advised mediators and mediation programs around the globe, including Meta-Culture, Bangalore’s premiere dispute management consulting group. To promote non-adversarial alternatives to litigation, Diane has served on several boards, including four years as an officer of the Association for Conflict Resolution’s New England Chapter. She is also a past appointee to the Massachusetts Trial Court Standing Committee on Dispute Resolution, which she continues to advise on web media, and was recently appointed a Fellow of the Massachusetts Bar Foundation, serving on the IOLTA Grant Advisory Committee which directs funding toward non-profits improving the administration of justice. As a writer, Diane contributes regularly to numerous online and print publications on dispute resolution and negotiation and publishes, recently honored by the American Bar Association as a top legal blog. Active on the web, she co-hosts the monthly podcast series, Cafe Mediate, featuring discussion with ADR experts on the field’s most pressing issues.

Other professionals.            Also in attendance will be experienced role-play coaches from the mediation and dispute resolution training communities.


Thursday and Friday, June 21 and 22, 2012 - 8:30 AM to 5:00 PM each day

4 Faneuil Hall - Fourth Floor
Boston, MA 02109

Please call the MWI office at 800-348-4888 x21 or send an email to for directions and more information about the training program.


The cost of the training is $675 per person (or $625 if registered a month in advance). Please visit to register or call 800-348-4888 x21 or send an email to for a brochure and registration form. Space is limited to 18 participants.

Questions? Contact Chuck Doran at 617-973-9739 x22 or or contact Chuck Doran at 800-348-4888 x22 or

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