Salary$77,677.00 to $151,868.00Grade13 to 14
Perm/TempTemporaryFT/PTFull-time
Open Date3/17/2010Close Date4/1/2010
Job LinkApply OnlineWho may applyPublic
Locations:SCHAUMBURG, IL removeJACKSONVILLE, FL removeDALLAS, TX remove

 

Job Description (Please follow all instructions carefully)

Job Title: Senior Ombudsman Specialist, CG-301-13/14 (Term NTE 2 Yrs)
Agency: Federal Deposit Insurance Corporation
Sub Agency: Federal Deposit Insurance Corporation
Job Announcement Number: 2010-HQD-B1704

Salary Range:77,677.00 - 151,868.00 USD /year
Series & Grade:CG-0301-13/14
Promotion Potential:14
Open Period:Wednesday, March 17, 2010 to Thursday, April 01, 2010
Position Information:Competitive service This is a term appointment limited to 2 years, may be extended an additional 2 years.
Duty Locations:3 vacancies - Schaumburg, IL 1 vacancy - Jacksonville, FL 1 vacancy - Dallas, TX
Who May Be Considered:All US Citizens

This is a Term Appointment not to exceed 2 years, may be extended an
additional 2 years.

Applicants with federal status should apply to
the "Public Status Positions" announcement
2010-HQ-B1693 for this same vacancy.  Merit
Promotion referrals will not include applicants
to this announcement.
Job Summary:
The Federal Deposit Insurance Corporation (FDIC)
is one of the most respected forces in
America's financial community.  Our mission is
to maintain stability of and public confidence
in the nation's financial system by insuring
deposits, examining and supervising financial
institutions, and managing receiverships.  

FDIC ranks first among federal employers for
pay, benefits, and a family-friendly work
culture.

This position is located in the Office of
Ombudsman, Federal Deposit Insurance Corporation
and provides support in the areas of providing advice and guidance
to customers with loans at failed institutions.

The range of pay shown is the basic pay for this
position.  Note that the pay is supplemented by
locality adjustment reflecting differences
between FDIC and non-Federal cost-of-labor for
each FDIC duty station.  The locality
adjustments for these duty locations range from
a low of 2.57% to a high of 12.48%; the total
salary would be the basic rate of pay plus
supplemental locality adjustment.  Please
click on the following link to view:  FDIC Locality Rates

Key Requirements:

This position requires very frequent overnight travel.
Incumbent may be relocated to any duty location to meet management's needs.

Major Duties:
The Senior Ombudsman Specialist provides the Office Director and
Office of the Ombudsman (OO) staff with technical expertise in
assisting customers with loans at
failed financial institutions.

The incumbent meets with borrowers, depositors or other private
sector parties who conduct business with the failed institution to
facilitate or negotiate with FDIC officials, attorneys, accountants,
contractors or representatives of other financial institutions;
coordinates and facilitates town hall meetings regarding bank
failures, handling complex inquiries, issues and problems.

Qualifications:
To qualify for the CG-13 level, applicants must possess one year of
specialized experience equivalent to at least the CG-12 level in the
federal service.  Specialized experience is defined as experience
demonstrating expertise in finance, accounting and economics and
applying analytical techniques to evaluate the soundness and value
of assets held by a financial institution.  In addition, qualifying
experience must have included experience identifying patterns and
issues that arise from complaints and disputes regarding the
evaluation of those assets.

At the CG-14 level, applicants must possess one year of specialized
experience to atleast the CG-13 level in the federal service. 
Specialized experience is defined as experience demonstrating
expertise in finance, accounting, or economics and applying
analytical techniques to evaluate the soundness and value of assets
held by financial institutions.  In addition, qualifying experience
must have included experience identifying patterns and issues that
arise from compliants and disputes regarding the evaluation of
assets, and interpreting and applying regulations affecting
evaluation of assets.

Candidates eligible for CTAP or ICTAP will be
determined to be well-qualified if they achieve
a score of 85 points or higher.  More
information on
http://www.fdic.gov/about/jobs/jobs
_ctap_ictap.html
Only United States citizens and nationals
(residents of American Samoa and Swains Island)
are eligible for appointment to competitive
service jobs.

Under law, FDIC may not employ any person who
has:
1) been convicted of any felony;
2) been removed from, or prohibited from
participating in the affairs of any insured
depository institution pursuant to any final
enforcement action by any appropriate Federal
banking agency;
3) demonstrated a pattern or practice of
defalcation regarding obligations to insured
depository institutions; or
4) caused a substantial loss, in an amount in
excess of $50,000, to Federal deposit insurance
funds.
FDIC employees, their spouses, and minor
children are also prohibited from acquiring,
owning, or controlling, directly or indirectly,
a security of an FDIC-insured depository
institution, or an affiliate of an FDIC-insured
depository institution.

Moderate Risk Position--Minimum Background
Investigation (MBI) Required.

Candidates who are tentatively identified for
appointment must meet suitability requirements
for Federal employment prior to appointment.
FDIC will request applicant to provide
additional information, including a credit
statement release, prior to making a formal
offer of employment, as required by 12 CFR Part
336.

How You Will Be Evaluated:
Applicants will be evaluated on responses to
quality ranking factors described in vacancy
questions.  The applicants' answers will be
validated against information provided in their
resumes, including their paid or volunteer
experience, education, training, certifications,
and for FDIC employees, in their current
performance appraisal.

Benefits:
The FDIC offers a comprehensive package of
employee benefits and worklife programs.  Some
benefits are at no cost while others involve a 
premium or contribution, often on a pre-tax
basis.  Your type of appointment determines the
benefits for which you are eligible.
Enrollment in the Federal Employees Retirement
System.
Federal Thrift Savings Plan and FDIC 401(k)
Plan, both with employer matching funds.
Health and Dependent Care Flexible Spending
Accounts.
Federal and FDIC Life Insurance Programs,
Federal health insurance and FDIC dental and
vision plans; for permanent appointments only,
long-term disability insurance.
Thirteen paid sick leave days annually,
including sick leave usage options for family-
related reasons.
Ten paid holidays per year.
Thirteen paid days of vacation for the first 3
years of federal service, increasing to 20 days
for more than 3 to 15 years of service, and 26
days for more than 15 years of federal service.
Transit Subsidy Program for employees who
commute via public transportation.
WorkLife Programs and Services, including:
teleworking, alternative work schedules,
Information and Referral
Services and Elder Care Support Services.
Business Casual Dress Code.
Clinical Support Services.
Supplemental pay and support for activated
Reserve and Guard members.

Other Information:
Additional selections may be made from
applicants to this position to fill identical
vacancies that occur subsequent to this
announcement, as allowed by regulation.

Please read about your rights and
responsibilities as an applicant for Federal
employment under the following link:
http://www.fdic.gov/about/jobs/jobs_rights
protections.html. 

If selected from a DEU certificate or this is
your first federal appointment, you will be
required to serve a one-year probationary period.

How To Apply:
The first step is registering as a user of FDIC
Careers and then responding to all of the
vacancy questions.  During registration you will
be required to establish a password.  It is
essential that you verify before noon of the
closing date that you have access to your FDIC
Careers account to ensure you are able to
complete your application on time.  If you are
locked out of your account, you must call 1-866-
656-6831 or email mgshelp@monster.com between 7
a.m. and 7 p.m., E.T. or call Monday-Friday. 
Each account is linked to a unique SSN;
therefore, you cannot create a new account as a
work-around to a lost password.  Creating a
false SSN or using another's is prohibited under
18 USC 1001.

We encourage you to review the resume that you
load in FDIC Careers and update it to accurately
reflect your current experience, providing
specifics that will help us verify the responses
provided to the vacancy questions. If you have
rated yourself higher than is supported by your
description of experience and/or education or
your application is incomplete, you may be rated
ineligible or your score may be lowered.
Check below for any documentation needs that may
be relevant to your application. 

Only applications submitted by 11:59 p.m.
Eastern Time of the closing date via the FDIC
Careers site will be accepted.  

Exceptions will be made in the instance of
handicap accommodation specific to problems with
using a computer or extreme hardship cases in
accessing technology.  Applicants requesting an
exception from on-line application must contact
the Human Resources Specialist listed in the
vacancy announcement prior to 12:00--noon local
time on the closing date.  Approved applicants
will receive a complete paper application
package which includes the same vacancy
questions as those applying on-line, to be
completed and returned within timeframes as
specified in the package.  Alternate
applications submitted without prior approval
will not be accepted for this announcement.

Required Documents:
Please review information about types of
documentation that may apply to your
application.  If you claim special hiring
eligibility, you will need to provide
supplemental documentation. For VRA and 30%
disabled veterans, please check the information
at our Veterans Employment link; for the
disabled, please check the information at our
People with Disabilities link.  Both of these
links are displayed at the top of the FDIC
Careers home page.

All supplemental documents required to establish
your eligibility or entitlement to any type of
consideration need to be received by the closing
date.  If you encounter a delay in meeting the
cut-off, contact the HR specialist noted in this
announcement by noon of the closing date to
request an extension.  Late filing of
documentation will not be accepted without the
prior approval of the specialist.  Submit your
documentation using the fax coversheet that you
will be prompted to printout at the end of the
application process.

Veterans' preference eligibles must submit a
copy of their DD214 which shows complete service
dates and character of service (Member Copy 4),
and other documentation as appropriate, as
explained on the Veterans Employment 
http://www.fdic.gov/about/jobs/jobs_vetera
ns.html site.

Applicants claiming CTAP/ICTAP eligibility
should review requirements at the CTAP/ICTAP
http://www.fdic.gov/about/jobs/jobs_ctap_
ictap.html. Documents required to establish
eligibility include a copy of the agency RIF
notice or certificate of expected separation,
your most recent performance appraisal, and your
most recent SF-50 showing position, grade level
and duty location.

Contact Information:
Sharon Pearson
Phone: 703-562-2162
Fax: 000-000-0000
Email: CareersWashington@fdic.govAgency Information:
Federal Deposit Insurance Corporation
Human Resources Service Center
3501 Fairfax Drive
Arlington,, VA 22226
Fax: 000-000-0000

What To Expect Next:
Applicants should sign in to the FDIC Careers
system to monitor the status of their
application./div>