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Ombudsman Support Technician Job in WASHINGTON, DC 
Vacancy No.10-419-LEDDepartmentOffice Of Personnel Management
Salary$42,209.00 to $67,114.00Grade07 to 09
Perm/TempPermanentFT/PTFull-time
Open Date7/2/2010Close Date7/20/2010
Job LinkApply OnlineWho may applyStatus Candidates
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WASHINGTON, DC remove

Job Description (Please follow all instructions carefully)

Job Title: Ombudsman Support Technician
Agency: Office Of Personnel Management
Job Announcement Number: 10-419-LED

Salary Range:$42,209.00 - $67,114.00 /year
Series & Grade:GS-0303-07/09
Promotion Potential:09
Open Period:Friday, July 02, 2010 to Tuesday, July 20, 2010
Position Information:Full Time Career/Career Conditional
Duty Locations:Few vacancies - Washington DC Metro Area, DC
Who May Be Considered:Status Candidates (Merit Promotion Eligibles)
Job Summary:
 

If selected for this position you will serve in Executive Secretariat and Ombudsman. The Ombudsman is charged with resolving issues from external customers such as timely and effective processing of retirement claims, health benefits claims disputes, and other requests for information.
The Ombudsman will participate in issues raised by sources both internal and external to the Office of Personnel Management. The incumbent will work within an office responsible for providing a neutral, independent and confidential resource to assist in addressing and resolving issues from external customers such as timely and effective processing of retirement claims, health benefit claim disputes, correspondence and other requests for information, or customer service matters.

Key Requirements:

You must be a US Citizen
Suitable for Federal employment, determined by a background investigation
Males born after 12-1-59 must be registered for Selective Service

Major Duties:

Serves as the initial contact to incoming callers and visitors to the Ombudsman's office. Directs calls appropriately, refer callers to the Ombudsman's website for assistance, and/or completes Request for Assistance sheets for callers.
Supports the Assistant Ombudsman in managing the online database to ensure all requests for assistance are entered into the database. Each request and inquiry is acted upon within a reasonable time frame, followed up on, and completed as established by the Ombudsman. The pertinent information is tracked within the database.
Acts as a liaison between the Ombudsman and the staff by providing accurate, timely advice on procedures, reports, requirements, and other matters necessary to implement Ombudsman policies, procedures, directives and instructions.
Manages and monitors the flow and timeliness of responses making sure due dates are met.
Prepares responses and written correspondence for the Ombudsman and Assistant Ombudsman signature.
Serves in a support capacity which requires maintaining information of confidential natures, e.g., personally-identifiable information (PII), privileged, Privacy Act material, etc.

Qualifications:

For the GS-7: You must have at least one year of related experience equivalent to the GS-6 Federal grade level. Related experience includes such duties as:
serving as the initial contact to incoming callers and visitors referring callers to the appropriate point of contact;
managing and monitoring the flow and timeliness of responses, making sure due dates are met and
data entry into a database system.
For the GS-8: You have at least one year of related experience equivalent to the GS-7 Federal grade level. Related experience includes such duties as:
managing and monitoring the flow and timeliness of responses;
making sure due dates are met providing accurate and timely advice on procedures, reports, and other matters necessary to implement office policies and procedures and
entering data and updating and running reports from a database system.
For the GS-9: You must have at least one year of related experience equivalent to the GS-8 Federal grade level. Related experience includes such duties as:
serving in a support position to higher level management which requires maintaining information of a confidential nature
managing and monitoring the flow, timeliness, and follow up of responses preparing responses to correspondence
performing basic research updating, manipulating data, and
running reports from a database system to provide statistical data reports.
You must meet all qualification requirements within 30 days after the closing date of this announcement.
You must meet time in grade requirements within 30 days of the closing of this announcement.
 
 

How You Will Be Evaluated:
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements.
This job opportunity announcement may be used to fill additional vacancies within 90 days of the closing date.

Benefits:
OPM offers a comprehensive benefits package to most of its employees. Explore the benefits offered at http://www.usajobs.gov/EI/benefits.asp#icc

How To Apply:

To begin click the Apply Online button and follow the prompts to register, answer a few questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title, and then select Apply Online to continue.
We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, assessment questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire View Occupational Questionnaire and use the official FAX coversheet found here.
Your application must be received by 11:59pm EST Tuesday, July 20, 2010

Required Documents:

Resume showing relevant experience (cover letter optional);
SF-50, Notification of Personnel Action (identifying appointment, career status and promotion potential);
Veteran's Preference documentation, if applying under the Veteran 's preference (DD-214, SF-15).

Contact Information:
Laura E. Desta
Phone: (202)606-1786
Email: LAURA.DESTA@OPM.GOV Agency Information:
OPM Human Resources
1900 E Street NW
Room 1469
Washington, DC 20415
USA

What To Expect Next:

The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. We expect to make a final job offer within 40 days after the deadline for applications.

EEO Policy Statement:   http://www.usajobs.gov/eeo

Reasonable Accommodation Policy Statement:   http://www.usajobs.gov/raps

Veterans Information:   http://www.usajobs.gov/vi

Legal and Regulatory Guidance:   http://www.usajobs.gov/lrg

Control Number: 1960066