Ombudsman   (U of Louisville)
Location:  Provost
Part-Time
Regular/Temporary:   Regular

 Equal Employment Opportunity
 The University of Louisville is an Affirmative Action, Equal
Opportunity, Americans with Disabilities Employer, committed to
diversity and in that spirit, seeks applications from a broad variety
of candidates.
 Requirements
 Master's degree in Higher Education Administration or related field
and four years of related experience. Certification by the
International Ombudsman Association (IOA) and completion of IOA basic
course required within the first year of employment.   Additional
experience may be used on a one-to-one basis to offset the educational
requirements. Salary commensurate with experience. Grade EI
 Position Description
 (Position is 80% FTE.)  The Ombudsperson will engender awareness and
skill development in the areas of conflict resolution, communication,
and civility.  In a neutral and impartial role, the Ombudsperson will
assist all UofL  faculty and staff to resolve complaints with the goal
of promoting alternatives to adversarial processes.  The office will
also assist graduate and research teaching assistants in non-academic
issues.  While independent, the Ombuds Office is administratively
housed in the Office of the Provost and will be reviewed annually by
and report to a three person committee composed of the Chairs of the
Faculty Senate and the Staff Senate, and an appointee from the School
of Interdisciplinary and Graduate Studies.

Job responsibilities - Overview

1. Review periodically the patterns of complaints and formal
grievances.  Make appropriate recommendations for policies or
practices that would reduce or eliminate recurring grievances.  If
appropriate, recommend creative ways to address these concerns.
2. Provide early warning of new areas of organizational concern,
upward feedback, critical analysis of systemic need for improvement,
and make recommendations for systems changes.
3. Act as a liaison between individuals or groups and the campus
administrative structure, serving as a communicator or informal
facilitator, as appropriate.
4. Serve as a campus resource for officials in formulating or
modifying policy and procedures, raising issues that may surface as a
result of a gap between the stated goals of the University and actual
practice.

Job responsibilities - Education

1. Communicate and provide on-going education about the office's role
to all potential inquirers as well as to the university leadership.
2. Design and conduct training programs for the campus community in
dispute/conflict resolution, negotiation skills and theory, civility
and related topics.

Job responsibilities - Establish & maintain the Ombuds Office

1. Supervise office staff, as necessary.   Formulate, manage and
monitor the overall goals, direction, programs, and budget of the
office
2. Ensure that the integrity of the office is maintained by all Ombuds
office staff through independence, fair process, neutrality,
impartiality, confidentiality and timely attention to the resolution
of issues while treating people with dignity and respect.

Job responsibilities - Dispute resolution

1. Provide impartial and confidential consultation to University of
Louisville employees.
2. Remain independent and neutral
3. Assist employees in interpreting university policies and procedures
4. Provide assistance to employees by clarifying issues and generating
options for resolution.
5. Facilitate the employee's assessment of the pros and cons of
possible options
6. Coordinate mediation services
7. Provide referrals to other resources whenever possible.
8. If direct action by the ombudsperson may be an appropriate option,
obtain the employee's agreement and permission before proceeding.
a. Conduct appropriate informal fact-finding in order to better
understand an issue from all perspectives while maintaining
confidentiality.
b. Consult with program directors/faculty to develop cooperative
strategies for dispute resolution.
c. Consult with all parties to clarify and analyze problems, focus
discussions, and develop a mutually satisfactory process for
resolution.
 How To Apply -Staff Positions
 To apply for this position, please click on the "Apply Now" button on
this page or by clicking on Return to Previous Page link.  This will
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You must answer all required fields and submit your application by
clicking on the "Submit" button.  We recommend you apply no later than
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maintenance, and the job you want to apply for may no longer be
posted.

Computers are available for application submission at the Human
Resources Department located at 1980 Arthur Street - Louisville,
Kentucky 40208. For more information, please contact us by email at
employ@louisville.edu or by phone 502-852-6542.

If you require assistance or accommodation with our online application
process, you may schedule an appointment at (502) 852-6542 with
Employment Services at the Human Resources office located at 1980
Arthur Street, Louisville, KY 40208.

https://saprodic.louisville.edu/psc/saprod/EMPLOYEE/HRMS/c/HRS_HRAM...