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| Job Summary |
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14630 |
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ADMINISTRATIVE ANALYST, SENIOR |
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Ombudsperson |
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$4187 - $7539 |
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Career |
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3775-OFFICE OF OMBUDS SERVICES |
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www.ombuds.ucla.edu |
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Under general direction of the Campus Ombudsperson, provide impartial and confidential conflict resolution
services to all members of the UCLA campus community. Conflict
resolution services include consultation, negotiation, mediation and
problem solving. Receive and investigate a wide range of complaints
from concerned faculty, students, staff and administrators. Facilitate
equitable resolutions that are mutually satisfactory to all parties of
a conflict. Other major functions include outreach efforts and special
projects. |
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100 |
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8:00 am |
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5:00 pm |
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| Qualifications for Position |
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| 15 Records |
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Qualifications |
Required/Preferred |
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Demonstrated skill in mediation/negotiation, issue clarification, and consensus building to bring about resolution to conflicts
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Required |
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Ability to handle confidential material and information with discretion and sensitivity.
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Required |
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Demonstrated ability to maintain neutrality in dealing with all parties.
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Required |
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Skill in communicating clearly and distinctly, to obtain and convey information to individuals at various organizational levels.
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Required |
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Demonstrated ability to communicate and interact with discretion, diplomacy, tact, and political acumen with campus
constituencies of diverse ethnic, social, cultural, economic and
educational backgrounds.
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Required |
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Ability to ascertain and maintain a working knowledge of University of California policies and procedures effecting related
to all members of the Campus Community.
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Required |
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Ability to assess visitor needs and refer to appropriate resources.
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Required |
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Ability to perform efficiently and effectively with frequent interruptions, fluctuating workloads, and distractions.
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Required |
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Demonstrated skill in defining tasks and setting priorities which accurately reflect relative importance of job
responsibilities.
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Required |
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Ability to work independently (after satisfactory completion of orientation and training) and follow through on
assignments with minimal supervision.
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Required |
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Skill in organizing data in systematic manner.
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Required |
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Skill in gathering and organizing information from a variety of sources, both orally and in written form.
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Required |
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Ability to maintain adherence to The International Ombudsman Association (IOA) and/or any other appropriate Ombuds
professional association's Codes of Ethics and/or Standards of Practice.
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Required |
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Ability to maintain composure under unexpected tension that may arise due to emotions and tenor of issues.
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Required |
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Demonstrated active listening skills in order to be empathetic, patient, compassionate, and the ability and skills to view
a situation from other perspectives.
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Required |
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| Additional Posting Information |
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| Special Employment Designations/ Requirements Per UC Policy |
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N/A |
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Continued employment contingent upon completion of satisfactory background investigation. |
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N/A |
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No Response |
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--
Maria R. Volpe, Ph.D.
Professor
John Jay College of Criminal Justice - CUNY
899 Tenth Avenue, Room 520
New York, New York 10019
212-237-8693 [office]
212-237-8901 [fax]
mvolpe@jjay.cuny.eduhttp://johnjay.jjay.cuny.edu/dispute --------------------------------------------
The purpose of the NYC-DR listserv is to facilitate information exchange and discussion among those interested in dispute and conflict
resolution, peacemaking, facilitation, dialogue, restorative justice,
violence prevention, social justice and related fields in the New York
City metropolitan area. Started on Sept 27, 2001, the NYC-DR listserv
is hosted by the City University of New York Dispute Resolution
Consortium at John Jay College of Criminal Justice. Professor Maria
Volpe of John Jay College is the list administrator.
To join or leave this listserv, or to sign up for the listserv digest [i.e. one email daily], go to: http://listserver.jjay.cuny.edu/cgi-bin/wa.exe?SUBED1=NYC-DR&A=1
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To access NYC-DR archives, go to: http://listserver.jjay.cuny.edu/archives/nyc-dr.html
For additional assistance: write to dispute@jjay.cuny.edu, call 212-237-8692 or visit, http://johnjay.jjay.cuny.edu/dispute.
