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University of Minnesota
Position InformationJob Code and Title(0001) Non-Exempt Temporary or Casual
Position TitleStaff Ombudsman Job Code0001 Requisition Number167531
Position
CategoryStaff - Secretarial/Clerical Appointment TermZ = Hourly or summer
term or lump sums Appointment TypeOther (0) Work Hours8:00 am - 4:30 pm Work
DaysMonday - Friday Total Hours or % Appointment50% Full/Part-timePart-Time
Starting Hourly RateCommensurate with education and experience. Range
$15-17/hour. Department NameStudent Conflict Resolution (914A) College or
Admin UnitStudent Affairs, Office of Campus LocationTwin Cities Job Open
Date08-03-2010 Job Close Date09-15-2010Internal Promotional
Consideration Required/Preferred
Qualifications* RE-POSTED 8/30/2010 *

Required Qualifications:
Bachelor's degree, or a combination of post high school education and
facilitation and/or mediation experience totaling four (4) years.

Preferred Qualifications:
- Excellent oral and written communication skills, problem solving strategic
thinking ability.
- Demonstrated ability to work collaboratively within a complex
organization, with a diverse population.
- Ability to view a problem from multiple perspectives. 
Duties/ResponsibilitiesPrincipal Duties and Responsibilities:

Conflict Management Consultation and Referral for Individual Cases:

- Provide impartial, confidential consultation to members of the University
community who are aggrieved or concerned about an issue.
- Help visitors clarify issues and generate and evaluate options for
resolution of those issues.
- Conduct informal fact-finding, when appropriate, to better understand an
issue while maintaining confidentiality.
- Coach individuals in methods to manage their own conflicts.
- When appropriate, foster communication between individuals involved in a
conflict using such techniques as facilitation of group meetings, shuttle
diplomacy, and/or mediation.
- Communicate suggestions and data from people who seek a confidential
channel for surfacing responsible concerns.

Office Responsibilities

Together with the other staff, formulate, implement, manage, and monitor the
plans, goals, budget, and programs of the Office. Maintain case records on
individual cases and help prepare annual reports. Participate in staff
selection, orientation and ongoing support to other members of the
office. Program/Unit
DescriptionSummary of Function and Responsibility:

The Ombudsman serves as a neutral, independent, informal, and confidential
conflict management resource for all members of the University of Minnesota
community. This is a part-time civil service position reporting to the
Director of the SCRC. All University of Minnesota ombudsman professional
staff adhere to the Standards of Practice and Ethical Principles of the
International Ombudsman Association (IOA).

Salary: Commensurate with education and experience. Range $15-17/hour. No
other benefits are available through this position. Application
InstructionsApply online, attach a letter of interest, current resume, and
names and contact information for three professional references.

The University of Minnesota is an equal opportunity educator and
employer. Does
this position require a background check?No Response Send Link to a Friend
:employment.umn.edu/applicants/Central?quickFind=88962