Learn about the criteria and diverse skills needed to be part of the original law enforcement hostage negotiation team
Crisis and hostage incidents are known for being stressful, unpredictable, tense, anxiety-filled, and emotionally driven. Add to this volatile concoction is that these incidents often can involve violence that has been threatened or having already occurred. A midst these chaotic incidents New York City Police Department hostage negotiators emerge to provide the antidote to the ensuing turbulence.
...In order to be successful the goal must be firmly established. HNT members engage people in a crisis situation using specific communications tools. First, this is done by showing empathy; second by building rapport; and third, by developing trust over time with the subject (person experiencing the crisis). This is crucial as it then allows the negotiator to begin influencing the subject to re-evaluate their situation and allow the negotiator to work collaboratively with him or her. Maintaining the subject’s self-determination is important, as it is he or she that needs to come to that conclusion and make the decision to choose a peaceful end. The negotiator, needing to be charismatic, in essence is a guide providing assistance during the journey.