The Good Shepherd Mediation Program (GSMP) is a community mediation center that also provides mediation and conflict management training and consulting.




            The Training Coordinator is responsible for market development, curriculum development, and  training tor youths and adults. The Training Coordinator reports directly to the Executive Director.



            Monday-Friday, 40 hours per week; ½ hour lunch; typically 9:00 a.m. – 5:00 p.m.; some evening hours, as needed. Comp time is available for hours worked outside of the regular workweek.





³  Work with the Executive Director and the Development Director to create marketing materials promoting internal and off-site training and consulting services (e.g., website advertising, annual training catalog, Vertical Response email blasts, brochures, videos)

³  Outreach, networking and marketing to potential training and consulting clients.

³  Forge relationships with potential clients (e.g., organizations, government agencies, schools, court personnel and others).

³  Conduct needs assessments to ensure that the services GSMP will provide will meet the clients’ needs.

³  Develop a contract for every proposed training or consulting service to be provided.



³  Serve as a trainer and consultant.

³  Schedule, assign trainers, and coordinate all external training and consulting services.

³  Assist staff trainers with internal training workshops (e.g., Basic mediation training, restorative practices, etc.)

³  Update and refresh internal training curricula, as needed.

³  Train staff, volunteers and contract trainers to conduct GSMP training workshops, as needed for large projects.

³  Adapt and create new training curricula and related materials (e.g., trainer’s guide, handouts, power point presentations, satisfaction surveys).

³  Ensure that a Program Services Request is submitted to the Office Manager to ensure that all external training and consulting services are properly invoiced.

³  Coordinate the gathering of evaluative data for training and consulting programs, as requested by specific funding sources.



³  Facilitate pre-hearing conferences in Dependency Court at 1801 Vine Street approximately one day per week.

³  Serve as a custody mediator at the Domestic Relations Branch, Custody Masters Unit at 46 S. 11th Street approximately one day per week.

³  Mediate disputes referred to GSMP, as needed, particularly in the areas of family, community, landlord-tenant, small claims, and VOC.



³  Prepare and timely present quarterly reports to the Executive Director that include: services provided during the previous quarter; goals met during the previous quarter; and goals for the next quarter.

³  Prepare and present evaluation and project reports, as needed.

³  Maintain daily time sheets.

³  Attend bi-weekly staff meetings.

³  Related duties as assigned by the Executive Director.



            (Highly recommended for advancement) Read professional literature pertaining to conflict resolution and mediation; mediate when available; maintain memberships in mediation-related professional associations; attend continuing education opportunities, conferences and meetings of local mediation-related professional associations that stimulate your interest; present professional association conference papers and/or workshops; and contribute articles to professional journals (some funding from the Mediation Program may be available; consult the Executive Director prior to registering).



            A graduate degree in conflict studies or a related field. Mediation experience preferred. IT experience a huge plus.


            Interpersonal and communication skills that reflect an ability to work as a team member and handle conflict constructively. Enthusiasm for the mediation process. Willing to and comfortable with traveling throughout the City of Philadelphia (personal transportation is preferred).



            Based on previous experience.



            Please email a cover letter and resume to: with Training Coordinator in the subject line.

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