TSA Ombudsman Specialist
Careers with the Transportation Security Administration
Ombudsman Specialist - SV-0301-H/I
Salary: $60,833.00 - $114,953.00 / Per Year
Series & Grade: SV-0301-H/I
Location(s): Arlington, Virginia
Open Period: 4/15/2015 to 4/27/2015
Announcement Number: HQ-OCL-TA56-15-882194
Department: Department Of Homeland Security
Agency: Transportation Security Administration
Position Info: Full Time - Temporary Not to Exceed 1 year (position may be made
permanent without further competition)
Security Clearance: Secret
Seeking an Ombudsman Specialist to join our dynamic team in the Ombudsman Division, within the
Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE). If selected for this
position, you will apply the principles of confidentiality, neutrality, and impartiality to issues and concerns
raised by internal and external customers.
This rewarding position includes the following requirements and duties:
Demonstrated experience as an Alternative Dispute Resolution practitioner utilizing a variety of
approaches and techniques which include conflict management coaching, facilitation, negotiation
and mediation
Working with applicable program officials to assist in resolving complex issues and/or identifying
options from a wide range of possibilities to achieve case closure
Documenting visits and calls in the case tracking system for the purposes of data gathering,
research, analyses, and case resolution
Identifying and tracking trends, developing reports, tracking systemic issues for use by the
Director and agency leadership
With limited supervisory guidance, function as a source of information and referral to employees
within TSA programs
Obtain and maintain a Secret Clearance
25% or greater travel
For a complete description of qualifications, benefits and information on how to apply, go to:
At the Transportation Security Administration you will serve in a high-stakes environment to safeguard the
American way of life and support the agency’s mission to protect the Nation's transportation systems to
ensure freedom of movement for people and commerce.
Equal Opportunity Employer.
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