"I am delighted to see the interest in this discussion. By no means do I want to interrupt the present discussion that relates primarily to the effectiveness. I however take the liberty to introduce a parallel discussion and hope we can eloborate a…"

"Hi, Before I forget. Graham, these are the details of the Brett paper: Brett, J., Olekalns, M., Goates, N., Friedman, R., Cherry Lisco, C. (2004) “Tortoise or Hare? A Study of the Speed to Resolution in Online Disputes.” Study published…"

"I believe there is another aspect related to the ‘screen’ tha Katalien refers to namely the fact that parties tend to use much stronger language (that is, more escalatory behavior and emotions) to compensate for the lack of…"

"To start the discussion off, let’s relate to the following question: People often assume that online communication is often much more hostile than face-to-face communication. Between conflicted parties, online communication may give rise to…"