ACUS, the independent agency that promotes improvements in the efficiency, adequacy, and fairness of federal procedures, is seeking a consultant or consultants to undertake a research project that will study procedures and best practices related to the use of Ombuds. The completed study should include consideration: definitional issues; agency practices; legal parameters; and potential agency recommendations.
According to the RFP:
The Conference seeks proposals to study the current state of ombuds in the United States Government. The study should: (1) identify which agencies currently make use of ombuds and the scope of ombuds activities; (2) evaluate the activities of ombuds that have improved agency dispute resolution or program functions; (3) provide updated best practices for the establishment, organization, and operation of ombuds offices; and (4) recommend situations in which expanded use of ombuds may benefit agencies. A detailed scope of work follows, but the Conference encourages prospective consultants to comment on the scope of work in their project proposals and identify/include any related issues or topics that the Conference may wish to consider incorporating into this project.
Proposals are due on May 11, 2015. (ACUS RFP: Ombuds.)