Journal of the International Ombudsman Association Examines Confidentiality Issues

The latest issue of the peer-reviewed jounal for organizational ombuds looks at the fundamental ethical duty of confidentiality.  JIOA Editor David Miller says, “the provision of a safe place in which options for action and response can safely be heard, away from the clamour of police sirens and media-fuelled public approbation, can help to protect the individual and public interest by ensuring that matters have a greater likelihood of swift resolution.”


Articles in the current issue of JIOA include:
  • “In Whom Can We Trust?” by David Miller
  • “Protecting Confidentiality: Considerations for the Ombudsman Subjected to Adverse Publicity or a Subpoena to Testify” by Charles L. Howard
  • “Lessons Learned: A Revisit to the Garstang vs. California Institute of Technology Ruling” by Helen Hasenfeld
  • “Ombuds in a Cloud of Exabytes — Understanding the Ombuds’ Digital Trail” by Craig B. Mousin
  • “Can We Talk? Confidentiality and the Ombudsman as an Individual” by Indumati Sen
  • “What Happens to Confidentiality if the Visitor Refuses to Report Unacceptable Behavior?” by Mary Rowe
  • “Practice Note: Imminent Risk — A Serious Exception to Confidentiality” by Ilene Butensky
  • “An Ombudsman’s Role in the Face of Confidentiality Violations” by Nicholas Diehl
  • “Online Dispute Resolution and Ombudsmanship” by Frank Fowlie
  • “The Conflict Competent Organization: Assessing the Perceived Economic Value of the Corporate Ombuds Office” by Jason A. Waxman

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