Last year, the American Bar Association published, "The Organizational Ombudsman: Origins, Roles and Operations--A Legal Guide." Since then, the author, attorney Charles Howard, has made multiple appearances to promote his book and the Ombuds profession generally. Nonetheless, most people who might want to hear him speak would have to travel a long way and/or pay an event fee. Fortunately, the Quinnipiac University School of Law has posted his latest presentation in its entirety.
Related Ombuds Blog posts: ABA Publishes First Book About Organizational Ombuds; Chuck Howard to Speak at Quinnipiac Law School.