The U.S. intelligence agency responsible for national security and military imagery and mapping has established an Ombuds program for internal and external stakeholders. According to a new website, "The NGA Ombudsman is an informal resource to help answer questions and resolve concerns from employees and external consumers of NGA products about inefficiencies, inconsistent application of policies, potential unfair practices, and other anomalies that adversely impact NGA's people, processes and resources."
The position practices to the traditional Organizational Ombuds standards of independence, confidentiality, impartiality and informality. Scott Deyo, who previously established the Ombuds program for the Department of Defense Office of the Inspector General, has been appointed as the first NGA Ombudsman.
Other federal agencies with programs that practice to Organizational Ombuds standards include:
More at The Ombuds Blog.