Tech For Better, Not For Worse: Online Dispute Resolution In Everyday Life

Join us as two died-in-the-wool technology enthusiasts explore communication technology and conflict in our everyday lives. We'll think together about some of the core principles that promote constructive conflict resolution across the interwebs and share examples of communication strategies that can either make or break online relationships. Communication tools or apps that may help smooth out the daily rough patches will be shared and discussed/debated.

Bill Warters, Ph.D., is a faculty member at Wayne State University's Department of Communication where he teaches courses on social conflict, mediation, and communication technologies and conflict among others. He is webmaster of, a site supporting conflict resolution in educational settings and developer of a new iPad app for conflict resolution educators.

Colin Rule is CEO of, an online dispute resolution provider based in Silicon Valley. He was eBay and PayPal's first Director of Online Dispute Resolution from 2003 to 2011, and he's the author of Online Dispute Resolution for Business (Jossey-Bass, 2003).

For More Information: Bill Warters, Ph.D. and Colin Rule

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