The Texas Conflict Coach® Blog Talk Radio program announces "The Best of 2015"
"During the month of December, please enjoy these previously recorded shows...The Best of 2015. We will return live every Tuesday night beginning January 5, 2016. Enjoy the Holidays!"
December 1st: How to Resolve Customers Disputes in Today’s World
Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business.
December 8th: The Conflict Pivot: Turning Conflict into Peace of Mind
If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself.
December 15th: Managing and Measuring the Customer Experience with Mystery Shopping
Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience.
December 22nd: From Customer Complaints to Customer Contentment
Join Ari Weinzweig as he discusses Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.
December 29th: The UnSlut Project: Stop "Slut" Shaming and Sexual Bullying
Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen, have you heard about "slut" shaming and the dire effects it can have on your impressionable teenager? Emily Lindin, who founded of The UnSlut Project in April 2013, found herself in this exact situation when she was eleven. She began journaling about these incidents of "slut" shaming and sexual bullying she faced in school.
Thank you for listening in and supporting the program. Please feel free to share this newsletter with your friends and colleagues.
Pattie Porter, Host, The Texas Conflict Coach®