U.S. Ombudsman Association Conference Offers Info and Training for Public Sector Watchdogs

The national organization for government Ombudsmen is accepting registrations for its 2011 meeting in Jacksonville, FL October 24-28, 2011. The conference theme is: "The Ombudsman: The Bridge to Conflict Resolution, Accountability, and Transparency."

Plenary sessions will include:
  • Value-Based Decision-Making: Ensuring Reasonable Process and Outcomes in the Public Sector
  • Social Media: Bridging the Communication Divide
  • USOA Standards: Credible Review Process
  • Dealing With Difficult People
  • Self-Mastery for Stress Management
Concurrent sessions are:
  • Ombudsman Advocacy Smarts: Avoiding the Pains of Systems Advocacy
  • Generational Characteristics That Impact the Work of the Ombudsman
  • Data Collection as Government Quality Assurance and Ombudsman Accountability
  • Coping in the Hot Seat: Challenges Facing Federal Ombudsmen in High Profile Agencies
  • We Can Dish It Out, But Can We Take It? What Happens When the Ombudsman Is Audited?
  • One Hour to Writing Power
USOA is again be offering a two-day New Ombudsman Training pre-conference workshop and, in partnership with the International Ombudsman Institute, a two-day workshop by the Ontario Ombudsman's Office titled "Sharpening Your Teeth." Priority registration ends September 24. (USOA Conference Registration.)

Related posts from the Ombuds Blog: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March.

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