From Rebecca Sargent
Episode #24 Speed Dialogue With Beth Katz of Project Interfaith
Join host Jeff Thompson and Beth Katz, founder and executive director of Project Interfaith- an organization dedicated to raising respect, awareness and understanding between people of all faiths.
Beth shares with us a unique program Project Interfaith recently offered for the first time- Speed Dialogue. Based on the concept of speed dating, Beth describes how it was designed, the intentions and the results of the program which is geared towards young adults.
Nicole Bohe- So I was catching up on disputes involving museums and I came across a slightly humorous story. In short, the American Museum of Natural History in NY sued American Airlines. Why? Because the airline allegedly destroyed barrels of "rare specimens" of fish that were shipped as luggage instead of cargo. The museum brought suit to recover the costs of collecting and transporting these rare fish from Africa.
This made me question as to whether there is a place for ADR in all situations. In this story, I can't say that ADR methods would lead to the most effective resolution. Have you dealt with airlines recently? In my opinion, they are not always the shining star in customer service or conflict resolution. I would imagine "threatening" them with mediation would not have the same effect as a threat of litigation...
The European Commission wants member states to introduce online alternative dispute resolution (ADR) schemes consumers can use when in dispute with traders.
The Commission is concerned about an absence of ADR schemes in some market sectors. It also said the lack of information available to both traders and consumers about ADR schemes needed to be addressed.
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