Posted February 22, 2013 with no close listed. Associate Director of Student Facilitation & Mediation

Job ID: 12430214

Position Title: Associate Director of Student Facilitation & Mediation

Company Name: Bridgepoint Education

Industry: Dispute Resolution

Job Function: Mediator

Location(s): San Diego, California, 92128, United States 

Posted: February 21, 2013

Entry Level: No J

ob Type: Full-Time

Job Duration: Indefinite

Min Education: BA/BS/Undergraduate

Required Travel: 0-10%

Contact Person: Elizabeth Childress Email Address: elizabeth.childress@bridgepointeducation.com

Apply URL: https://www.bridgepointeducation.apply2jobs.com/ProfExt/index.cfm?f...

Job Description Imagine what you could do here. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our departments, advocate best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support the company objectives.

Position Summary: The Associate Director of Student Facilitation & Mediation position is a full-time employment opportunity. The Associate Director of Student Facilitation & Mediation is responsible for ensuring that informal student complaints within the position's purview are neutrally addressed and resolved within established timeframes. The Associate Director of Student Facilitation & Mediation reports to Director of Student Facilitation & Mediation.

Essential Job Duties:

• Helps manage the receipt and tracking of informal student complaints.
• Safeguards the integrity of the University's informal resolution process and ensures that the process impartially helps the parties facilitate a mutually acceptable agreement.
• Helps the University prepare to mediate issues at external agencies.
• Supervises Student Dispute Resolution Facilitator Is and Student Dispute Resolution Facilitator IIs who neutrally gather information, review student accounts and facilitate an informal resolution without being an advocate for any involved.
• Collaborates with all units and departments to ensure that informal student complaints are impartially addressed within established timeframes.
• Works with University training staff to ensure staff are trained on proper methods for identifying, managing and responding to student concerns and complaints.
• Will help review current practices and procedures and help develop methods that are useful in a growing organization.
• Other duties and responsibilities as needed.

Core Competencies:

• Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.
• Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships.
• Service: Encompasses the company’s core values of service; including service to the organization, customer community.
• Personal Planning: Aligns with personal accountability and responsibility.

Job Requirements Minimum Requirements:

• Advanced knowledge of conflict theory, stages of mediated problem solving and knowledge of mediator ethics.
• Demonstrated experience using principles of negotiation and facilitated negotiation.
• Demonstrated experience managing emotions.
• A minimum of forty (40) hours of conflict resolution training.
• Experience drafting mediation documents and superior writing, editing and proofreading skills with the ability to write clear, concise and accurate correspondence to students and individuals within the organization.
• Demonstrated experience negotiating through impasse and negotiating fiscal issues.
• Demonstrated experience negotiating in ways that allow the parties to save face.
• Working knowledge of state and federal laws and regulations relating to student rights and responsibilities.
• Developed leadership skills with the ability inspire and motive team members.
• Possess good judgment and discretion when interacting with internal and external constituencies.
• Works nights and weekends as necessary to meet established timeframes.
• Travels between Bridgepoint’s various locations in San Diego, as necessary.
• Travels to campus locations in Iowa and Colorado, as necessary.
• Valid Driver’s License and proof of insurance.
• Proof of attainment of academic degree(s) after extension of offer and before starting employment.

Preferred Qualifications:

• Demonstrated experience working with students.
• Experience and/or training in resolving conflicts between individuals and groups.
• 10 or more years of related job experience.
• Must have 4 or more years of experience of prior experience in higher education.
• Strong communication and expert level conflict resolution skills.
• Be a certified mediator, if certification is available in the state where the position works, preferred.
• Demonstrated excellent writing skills with the ability to use the rules of Standard English grammar.
• Demonstrated intermediate to advanced proficiency in MS Office (Outlook, Word, Excel, Access, PowerPoint, Publisher).

Education:

• Bachelor's degree required. A Master's degree in a relevant field is preferred or equivalent combination of education and experience, with extensive dispute resolution background. A JD is strongly preferred.

Note:  This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, a credit check investigation, verification of education credentials, verification of prior employment history and a professional reference check;  with review prior to an offer of employment being extended.

Physical Requirements: Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and  apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.

COMPANY INFORMATION Bridgepoint has built its corporate culture around its core values; ethics, integrity, service and accountability. Ethics is a central part of employee training and is reinforced on a daily basis. Integrity in the way we treat both internal and external constituents is paramount to Bridgepoint Education's success. Service at the highest level is expected and recognized. Last, accountability toward one's co-workers, students and role within the organization has allowed Bridgepoint Education to cultivate a high-quality management team.

By providing both online and campus-based programs at Ashford University and University of the Rockies, Bridgepoint Education offers access to both traditional and adult learners seeking high quality, convenient higher education degree programs.

We offer our team competitive benefits (M/V/D/401k/ESPP) and salaries, a safe work environment, innovative training, accelerated career advancement, the ability to take classes and programs gratis, and a collegiate and collaborative environment to work and grow in.

Bridgepoint Education understands that our success depending on the development of strong leadership within the organization.

To be considered an applicant, all interested and qualified parties must apply through the Bridgepoint Education online employment application system.

Bridgepoint Education is an Affirmative Action employer that provides Equal Employment Opportunity to all employees and applicants, without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws.