Hashing it out Through Technology: The Psychological Benefits of Technology Assisted Dispute Resolution

Hashing it out Through Technology: The Psychological Benefits of Te... from The Werner Institute on Vimeo.

Increasingly people are more and more comfortable interacting online. In fact, over one-third of new marriages between 2005 and 2012 began online and those relationships are more likely to last than those who met elsewhere. Our hearts know that there are substantial advantages to online over traditional face to face communication, yet what can we learn from the science of psychology?

This webinar will focus on different psychological theories that explain the benefits of technology assisted communication. We will then explore how these theories can be put into practice in dispute resolution. We will explore topics such as deindividuation, self-monitoring, formation of trust, and power differentials.    

Presenter Bios:

Sam Edwards, J.D., LL.M, Professor of Environmental Law and Policy, has been teaching negotiation at the graduate and undergraduate levels for nearly 15 years. He has taught in Japan, Thailand, Vietnam, and the United States.  Since 2007 he has taught at Green Mountain College in Vermont.  Sam has an LL.M. in international environmental law from Nagoya University Graduate School of Law and a J.D. from Lewis & Clark Law School.  Sam has passed the bar exams in California, Guam, The Commonwealth of the Northern Mariana Islands, and Yap State in the Federated States of Micronesia.  His research stems from his work in Micronesia, Japan, and Africa. Sam's e-mail is: sam.edwards.3@gmail.com and you may find his current and past courses here  http://sam3.pbworks.com/

John DeBruyn is a lawyer, who does both transactional and trial work, and a mediator in Denver, Colorado. Before coming to Denver in 1972 John was a trial lawyer for the United States Department of Justice, Washington, DC, handling tax cases in federal courts around the country.  John was a charter participant in Dispute-Res. the email-based discussion group for dispute resolution professionals that Ethan Katsh founded in the spring of 1994, and joined with Ethan and Colin Rule and others in making a success of Cyberweek 1998 and has participated as a planner and presenter in programs, fora or demonstrations for every Cyberweek since.  John is a former chair of the ADR section of the Colorado bar association and is active as a planner and presenter in the continuing education program of the bar including coaching new mediators in the bar association's 40-hour mediation training program.

Dr. Z. Vance Jackson is an Associate Professor of Counseling Psychology at Green Mountain College.  His research focuses on the integration of Social Psychological Principles into Counseling Psychology techniques.  His research focuses on three main areas.  First, he examines the role of implicit and explicit attitudes towards domestic violence.  This research focuses on creating more effective primary outreach programming aimed at raising awareness of domestic violence and reducing this type of violence.  He also examines different strategies aimed at prejudice and stereotype reduction.  In addition, he focuses on the work-family interface.  Dr. Jackson also works as a community mental health clinician working with families in the Rutland, VT area.  In his spare time he enjoys spending time with his family enjoying the natural wonders of Vermont.

Katie Best is an Undergraduate Research Assistant for Sam Edwards at Green Mountain College.

She is a sophomore and majors in environmental studies with concentrations in policy and environmental education. 


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The online environment is fostering more relationships than ever before-- between 2005 to 2012, more than a third of marriages began online. A recent study http://www.pnas.org/content/110/25/10135.ful showed that marriages that began online end in fewer break-ups than conventional dating methods, showing that online relationships are more satisfying. Why has online dating become so successful? What factors contribute to building love online?

Great information. I believe the success stems from the ability to speak to others and analyze compatibility based on exchanged communication, more access to people, and less focus on superficial traits.

The archive of this webinar is now available for viewing. You can stream it by clicking play on the player above. Please continue the conversation in this forum with any comments or questions you may have. Thanks to Katie for moderating the conversation. Enjoy!

Here are the citations for the presentation: 

Cacioppo, J., Cacioppo, S., Gonzaga, G., Ogburn, E., & Vanderweele, T. (2013). Marital satisfaction and break-ups differ across on-line and off-line meeting venues. Proceedings of the National Academy of Sciences of the United States of America, 110(25), 10135-10140. 

Rogers, S. (2009). Online Dispute Resolution: An Option for Mediation in the Midst of Gendered Violence. Ohio State Journal on Dispute Resolution, 349(24). 

Swaab, R., Maddux, W., & Sinaceur, M. (2011). Early words that work: When and how virtual linguistic mimicry facilitates negotiation outcomes. Journal of Experimental Social Psychology, 47, 616-621.

Maddux, W., Mullen, E., & Galinsky, A. (2008). Chameleons Bake Bigger Pies And Take Bigger Pieces: Strategic Behavioral Mimicry Facilitates Negotiation Outcomes. Journal of Experimental Social Psychology, 44, 461-468.

Larson, D. (2010). Artificial Intelligence: Robots, Avatars, and the Demise of the Human Mediator. Ohio State Journal on Dispute Resolution, 25(101).

Diener, E., Lusk, R., DeFour, D. & Flax, R. (1980). Deindividuation: Effects of group size, density, number of observers, and group member similarity on self-consciousness and disinhibited behavior. Journal of Personality and Social Psychology, 39, 449-459 


Zimbardo, P. G. (1969). The human choice: Individuation, reason, and order vs. deindividuation, impulse, and chaos. *In W. J. Arnold & D. Levine (Eds.), Nebraska Symposium on Motivation (pp. 237-307). Lincoln: University of Nebraska press

Linden, J. (2014). Listening to the City: Eleven Years Later—Rebuilding the World Trade Center—New York City—ODR Helps Determine the 9/11 World Trade Center Memorial. In S. Edwards, Revolutionizing the Interaction between State and Citizens through Digital Communications (pp. 176-199) . Information Science Reference. 

Snyder, M., & Cantor, N.  (1980). Thinking about ourselves and others: Self-monitoring and social knowledge.  Journal of Personality and Social Psychology, 39, 222-234.

Naquin, C.E., & Paulson, G.D.  (2003).  Online bargaining and interpersonal trust. Journal of Applied Psychology, 88, 113-120.

ELIZA chat bot link: http://nlp-addiction.com/eliza/

The Parlor youtube link: https://www.youtube.com/watch?v=xmDPdCzCfFM

In addition:

Hattotuwa, S., & Tyler, M. (2005). An Asian Perspective on Online Mediation. Asian Journal on Mediation, 01(01).

Hattotuwa, S. (2004). Untying the Gordian Knot: ICT for Conflict Transformation and Peacebuilding. Dialogue, 2(2), 39-68.


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