Associate Ombudsperson #11689
University of California - Berkeley

Job Requisition Number: 11689. The Staff Ombuds Office is an independent
department that provides informal conflict resolution and problem-solving
services for all Staff, Non- Senate Academics, and Faculty who perform
management functions. The Staff Ombuds Office is strictly confidential and
is a safe place to voice and clarify concerns, understand conflict
situations, and find effective ways to respond. Ombuds services include:

?Conflict analysis

 

? Strategies to resolve and prevent disputes

 

?Identification of options and information

 

? Effective communication coaching


? Mediation

 

? Group facilitation

? Tailored trainings in conflict resolution


? Resource referrals The department works effectively with an extremely
diverse range of individuals and groups at all levels within the
organization and assists in constructively managing conflicts in highly
sensitive and complex situations. Based on observations from its caseload,
the Staff Ombuds Office provides regular feedback to University officials,
identifies preventative measures and makes recommendations for systemic
change. The Associate Ombudsperson provides impartial, informal, independent
and confidential conflict resolution services to the campus community.
Services include individual and group needs assessment and coaching on a
wide range of conflict management techniques; referrals to appropriate
internal and external resources; facilitation of effective dialogue on
sensitive issues; informal mediation; developing and presenting workshops on
conflict-related topics; assessing the campus climate, and providing upward
feedback regarding patterns of concern, as well as making recommendations
for systemic change that enable staff to thrive.

*Responsibilities*
Reporting to the Director of the Staff Ombuds Office, the Associate
Ombudsperson is responsible for:

 

? Providing a full range of ombuds services, including working with individuals and/or groups to present a range of options to resolve conflict by candidly discussing problems and
issues; opening channels of communications and referrals to appropriate
university resources; providing conflict resolution coaching; shuttling
diplomacy, and mediating cases when needed.

 

? Serving as an institutional
resource to other offices on Campus for resolving complaints at an informal
level. Conducting conflict resolution needs assessments for campus
departments and designing and presenting tailor-made training on conflict
resolution as well as campus-wide trainings on bullying, communicating
effectively during conflict, dealing with difficult situations and behavior
in the workplace, mediation, managing conflict, and other topics.

 

?Collaborating with other Ombuds professionals, and, as required, all levels
of University administration on issues of concern.

 

? Serving as an advocate
for change by reporting systemic issues identified through casework,
including preparation of periodic reports.

 

? Adhering to the International
Ombudsman Association Standards of Practice and Code of Ethics.


*Requirements*


? Expert knowledge of alternative dispute resolution theories, principles,
practices, and techniques.

 

? Expert knowledge of the appropriate role of an
organizational ombudsperson and the code of ethics and standards of
practice. ? Substantial experience mediating work-related conflicts and/or
experience as an organizational ombudsperson.

 

? Expert interpersonal
communication skills to work effectively with a broad range of diverse
populations within a complex and multi-layered organization, including
effective listening, discernment, brainstorming, empathy and sensitivity
skills.

 

? Demonstrated ability to quickly understand complex situations and
to help people evaluate a variety of options.

 

? Demonstrated ability working
with people of diverse backgrounds and cultures, including multicultural
sensitivity.

 

? Comprehensive understanding of group dynamics, and ability to
effectively facilitate group conflict resolution.

 

? Expert training skills,
including experience assessing training needs, and developing and presenting
effective workshops on a variety of conflict-related topics.

 

? Skills to
achieve a thorough understanding of the Campus, its mission, vision, goals,
objectives, resources, infrastructure, policies, procedures, and practices.
? Skills to understand the risk and liability issues of a large, complex
academic and research institution. ? Skills in research/assessment, critical
thinking and problem-solving. ? Skills in analyzing statistical data to
provide institutional feedback regarding trends, practices, policies,
procedures, and campus climate issues. ? Bachelor's degree in related area.
*Other*
Position open for application through December 17, 2010. ? Expert knowledge
of alternative dispute resolution theories, principles, practices, and
techniques.


? Expert knowledge of the appropriate role of an organizational ombudsperson
and the code of ethics and standards of practice.


? Substantial experience mediating work-related conflicts and/or experience
as an organizational ombudsperson.


? Expert interpersonal communication skills to work effectively with a broad
range of diverse populations within a complex and multi-layered
organization, including effective listening, discernment, brainstorming,
empathy and sensitivity skills.


? Demonstrated ability to quickly understand complex situations and to help
people evaluate a variety of options.


? Demonstrated ability working with people of diverse backgrounds and
cultures, including multicultural sensitivity.


? Comprehensive understanding of group dynamics, and ability to effectively
facilitate group conflict resolution.


? Expert training skills, including experience assessing training needs, and
developing and presenting effective workshops on a variety of
conflict-related topics.


? Skills to achieve a thorough understanding of the Campus, its mission,
vision, goals, objectives, resources, infrastructure, policies, procedures,
and practices.


? Skills to understand the risk and liability issues of a large, complex
academic and research institution.


? Skills in research/assessment, critical thinking and problem-solving.


? Skills in analyzing statistical data to provide institutional feedback
regarding trends, practices, policies, procedures, and campus climate
issues.
? Bachelor's degree in related area.

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