Live Webinar: Online Dispute Resolution and Customer Support - Tuesday, October 25 @ 7pm EST/4pm PST/11pm GMT

Online Dispute Resolution and Customer Support



This webinar presents research data on consumer's experiences with dispute resolution, such as the type of problem they had, what they wanted and what they received.  The presentation presents a formula for managing customer satisfaction.  It provides a case study on designing and using ODR to resolve customer problems, thus increasing positive word of mouth (reducing negative word of mouth).  The presentation also includes some data, along with contrast and comparison information, regarding Spanish speaking and English speaking respondents.


Presented by:

Jo DeMars is President of DeMars & Associates, Ltd., which manages online and face to face dispute resolution programs for companies such as eBay, Professional Warranty Services Corp, Porsche Cars North America, Workhorse Custom Chassis, Winnebago, and Thor Industries.  DeMars is a published author and frequent speaker on topics such as customer retention, ethics and online dispute resolution.   In 1995 DeMars was recognized the Wisconsin Entrepreneurial Woman of the Year and in 2005 was recognized a Woman of Distinction by the Waukesha County Foundation.  She graduated summa cum laude from the University of Wisconsin-Milwaukee.

 

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**INSTRUCTIONS FOR ACCESSING THE LIVE WEBINAR**

You will access this live webinar by following this link:
http://creighton.wimba.com/launcher.cgi?room=cyberweek2010

Here are some tips to ensure you are present and enjoy the entire presentation:
• When prompted, select participant login and enter a desired name. You do not need a password.
• If you have troubles with the link in this message, please cut and paste it into a new browser.
• I know there were issues with the latest version of Firefox, therefore, you may want to try a different browser if issues arise.
Test the link prior to logging on for the session. The first time takes a few minutes for the page to load. There is a configuration wizard prior to your first time using this software. Please test the link and enter the room any time prior to the event. The room will be open.
• If you do not have a headset or speaker for your computer, you may also dial in from a phone.

Here is the Information to do so:

Phone Access
Dial-in number(s): Phone - (201) 549-7592
Phone PIN: 66734646
The Webinar from Tuesday evening is now available for viewing. I am also attaching the powerpoint from the presentation right below this comment as she provided a wealth of information. Enjoy!
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