Narrating ODR's History, Current Issues and Bright Future - a Collaborative VoiceThread Where Your Comments Help Tell the Tale
During Cyberweek, participants will be invited to view and help extend a multimedia VoiceThread created by Bill Warters chronicling the Online Dispute Resolution movement, a tale of technological innovation, entrepreneurism, not insignificant challenges and international collaboration. We will reflect on current issues and perhaps even forecast future developments. A VoiceThread is a collaborative, multimedia slide show that holds images, documents, and videos and allows people to navigate pages and leave comments in 5 ways - using voice (with a mic or telephone), text, audio file, or video (via a webcam). Join us and add your voice to the still unfolding story!
Excellent job, Bill! I'm happy to see the development of multiple threads of research in this field, and presented in a visually attractive format.
Having been in this ODR project since almost the beginning, I would like to add the link to a paper presented by me at the Conference: "Building trust in the online environment: business to consumer dispute resolution," held in The Hague, Holland, December 11-12 2000.
The title of my paper was: "ODR And The Global Management Of Customers' Complaints: How Can ODR Techniques Be Responsive To Different Social And Cultural Environments?"
Here is the link to the paper: http://www.oecd.org/dataoecd/1/36/1879749.pdf