Technology Enhanced Dispute Resolution (TeDR) and Disruptive Innovation


Technology-enhanced dispute resolution (TeDR) is a modern evolutionary trend in the Alternative Dispute Resolution (ADR) industry that leverages a new and unique dispute resolution process and online technologies developed by ResolvNow Corporation to facilitate the resolution of disputes between two or more conflicting parties.  TeDR methodology is grounded in a systems-based approach that offers consumers and business clients access to a full-service suite of dispute resolution processes and professional service providers, both online and in traditional face-to-face (f2f) settings. TeDR can be seen as a combination of best practices in the primary disciplines of ADR, facilitation, negotiation, mediation, arbitration, and other professional services with a proper blend of human elements and enhanced by applying innovative techniques and modern technologies to each process. Our methodology is technology-enhanced, but not entirely online unless a fully online process is desired by the client or warranted by the dynamics of the dispute itself. Clients are given every opportunity to engage f2f in traditional settings with dispute resolution and professional service providers if they prefer that approach. TeDR has recently added the industry’s first optional commercial utilization of Emotional Intelligence (eDNA™) survey and analysis in the process of conflict resolution of both parties and a very advanced eNegotiation tool (eResolv™) both gives clients a unique opportunity to make use of the most valuable and relevant dispute resolution processes and professional services available in the market today to resolve their disputes in a quick, cost effective, and highly efficient manner while maintaining control of the process from start to finish.

Presenter Bio:

David W. Puckett, CEO and Founder of the ResolvNow Corporation (formerly the Rezoud Corporation)

David has been in the enterprise technology consulting industry for more than 25 years. He served as a consulting Practice Director for KPMG/Bearing Point both domestically and internationally. His area of focus in the last decade has been emerging technologies and new business processes to improve overall corporate IT performance including Cloud Computing.

His most recent area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design within the US Legal System and Fortune 1000 companies. Prior to founding ResolvNow, David founded three other technology-consulting start-ups, two of which were later sold to public companies.

ResolvNow Corporation - a technology platform provider ( consulting, technology services and education company completely focused on the Technology-enhanced Dispute Resolution (TeDR™) Industry and mass adoption of TeDR and dispute systems within the U.S. Fortune 1000, Legal Industry and consumer markets globally.

David graduated from the University of Hawaii with a BS degree in Political Science and obtained his Master of Science degree in Conflict Resolution from Nova Southeastern University and is currently a doctoral candidate in the College of Education at the University of Florida.


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